Blue Work Silhouette

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Team Building Conflict Management Debie
Dahlia, SKp., MHSM, ETN
Free Powerpoint Templates
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Groups and Teams

• Group is a number of individuals assembled
  together or having some unifying relationship
• A Team, on the other hand, is a number of persons
  associated together in specific work or activity.
• Davis Sharon (2002), A team is a group of
  people with a high degree of interdependence
  geared toward the achievement of a goal or a
  task.

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• Teams are groups that have defined objectives,
  ongoing positive relationships, and a supportive
  environment and that are focused on accomplishing
  a specific task.

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Exercise

• Pikirkan kelompok terakhir anda menjadi
  anggota kelompok tersebut. Jelaskan
• Tujuan kelompok tersebut
• Tugas anda dalam kelompok
• Jelaskan pekerjaan-pekerjaan yang tidak dapat
  diselesaikan dan knp hal ini tidak dapat
  diselesaikan.
• Apakah anda mengenal dengan baik kelompok anda
  ini
• Bagaimana keputusan diambil
• Hubungan antar anggota kelompok
• Kepemimpinan dalam kelompok ini
• Tanggung gugat/ Accountability
• Bagaimana persoalan-persoalan dipecahkan

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Team Assessment Exercise

1. The language we use focuses on we rather than
   you or I
2. When one of us is busy, others try to help
3. I know I can ask for help from others
4. Most of us on the team could say what we are
   trying to accomplish
5. What we are trying to accomplish on any given
   work day relates to the mission vision of
   nursing the organization
6. We treat each other fairly, not necessarily the
   same
7. We capitalize on peoples strengths to meet the
   goals of our work
8. The process for changing policies, procedures,
   equipment is clear

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1. Meetings are focused on the goals we are focused
   on
2. Our outcomes reflect our attention to goals and
   efforts
3. Acknowledgment is individual and goal-oriented
4. Innovation is supported by the team and
   management
5. The group makes commitments to each other to
   ensure goal attainment
6. Promises are kept
7. Kindness in communication is evident, especially
   when bad news is delivered
8. Kindness in communication is evident, especially
   when bad news is delivered
9. Others members of the team are seen as
   trustworthy and valued
10. The group is cost-effective and time-effective in
    attaining goals
11. No member is excluded from the process of
    decision making
12. Individuals can speak highly of their team members

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Effective versus Ineffective Team
Attribute Effective Team Ineffective Team
Working environment Informal, comfortable, relaxed Indifferent, bored, tense, stiff
Discussion Focused, Shared by almost everyone Frequently unfocused, Dominated by a few
Objectives Well understood accepted Unclear, or many personal agendas
Listening Respectful encourages participation Judgmental-much interruption grandstanding
Ability to handle conflict Comfortable with disagreement, open discussion of conflicts Uncomfortable with disagreement, Disagreement usually suppressed, or one group aggressively dominates
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Attribute Effective Team Ineffective Team
Decision making Usually reached by consensus. Formal voting kept to a minimum, General agreement is necessary for action dissenters are free to voice Often occurs prematurely, Formal voting occurs frequently, Simple majority is sufficient for action minority is expected to go along with opinion
Criticism Frequent, frank, relatively comfortable, constructive, Directed toward removing obstacle Embarrassing tension-producing destructive. Directed personally at others
Leadership Shared shift from time to time Autocratic remains clearly with committee chairperson
Assignments Clearly stated, Accepted by all despite disagreements Unclear, Resented by dissenting members
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Attribute Effective Team Ineffective Team
Feelings Freely expressed open for discussion Hidden, considered explosive inappropriate for discussion
Self-regulation Frequent and ongoing focused on solutions Infrequent, or occurs outside meetings
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Communicating Effectively

• Communication in the work environment is not only
  important to good working conditions that retain
  nurses but also critical to reduction of medical
  errors (AACN VitalSmarts, 2005 Arford, 2005).
• Communication is the most important componenent
  of daily activities. It is essential to clinical
  practice, to building teams, and to leadership.
• Communicating not just thoughts, ideas, and
  opinions but also feelings and emotions
  (Morreale, Spitzberg, Barge, 2001).

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Potential Communication Rhytms

• Communication Rhythm
• Sender----------------Receiver
• Sender sends a message
  Receiver actively listens receives
• Communication Non-rhythm
• Sender -----------------------Receiver
• Both parties send simultaneously
• Neither party is receiving
• Sender----------------------Receiver
• Sender sends a message
  The receiver is preoccupied with
• 
  another matter
  is not attending

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• No Sender -------------------------Receiver
• The receiver awaits a message or response. The
  sender clams up
• refusing to speak or send a message
• Receiver -------------------------Receiver
• When both parties are striving to receive and
  neither party
• sends a message

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Communication Barriers

• According to Olen (1993), to be aware of these
  potential
• problems allows both sender and receiver to be
  prepared to
• minimize such barriers
• Distractions
• Inadequate knowledge
• Poor planning
• Differences in perception
• Emotions and personality

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Communication Pitfalls

1. Giving Advice
2. Making Others Wrong
3. Being Defensive
4. Judging the Other Person
5. Patronizing
6. Giving False Reassurance
7. Asking Why questions
8. Blaming Others

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Communication Guidelines

• SBAR System
• Situation
• Background
• Assessment
• Recommendation

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Key Concepts of Teams

• Conflict Resolution
• Singleness of mission
• Willingness to cooperate
• Commitment

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Creating Synergy

• Establish a clear purpose
• Use active listening
• Be compassionate
• Tell the truth
• Be flexible
• Commit to Resolution

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The Role of Leadership

• Leadership is such a pivotal part of smoothly
  functioning teams
• If true leadership is about character development
  as much as anything, then character development
  is also beneficial for followersthat is, members
  of the team.
• Leaders understand the multiple aspects of the
  issue of control
• Working on self-confidence

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Conflict Resolution

• Conflict is a disagreement in values or beliefs
  within oneself or between people that cause harm
  or has the potential to cause harm.
• Conflict is fundamental to the human experience
  and is an integral part of all human interaction
  (Porter-OGrady Malloch, 2007)
• Conflict ? to deal appropriately
• Successful organizations are proactive in
  anticipating the need for conflict resolution
  innovative in developing conflict resolution
  strategies that apply to all members

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Type of Conflict

• Intrapersonal conflict
• Interpersonal conflict
• Organizational conflict

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Stages of Conflict
Frustation
Outcomes
Conceptualization
Action
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Modes of Conflict Resolution

• Avoiding
• Accommodating
• Competing
• Compromising
• Collaborating

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The Role of Leader

• To create a practice environment that fosters
  open communication and collaborative practices
  for achieving mutual goals that enable nurses to
  practice constructive approaches to conflict
  management
• Careful listening effective communication

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Thank You

• If you can laugh together, you can work together