Introduction to ISO 9001 in Brief

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Introduction to ISO 9001 in Brief

• By Raju Karki

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History of ISO 9000

• After world war II, Europe was ruins, beside
  forming the NATO as a precaution to another world
  war
• European Community(EC now the European union
  EU) strived to unify Europe
• They commissioned the International Organization
  for Standardization (IOS) in Geneva to write a
  set on non-binding quality standards that
  companies could use to evaluate the quality
  management systems of potential suppliers

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.Continued

• Over eight years, the organization wrote the ISO
  9000 series of standards that the EU accepted as
  single quality standards to be adopted by all
  member countries.
• ISO 9000 was released in 1987
• IOS became ISO, which is actually form isos, the
  Greek word for equal.
• In U.S, the Registrar Accreditation Board(RAB),
  the American National Standards Institute(ANSI),
  and the ASQ are all working toward complete
  international recognition for the United States.
• The U.S version of ISO 9000 is Q9000.
• The first update in 1994 , the second revision
  released in December 2000, now referred to as ISO
  90012000

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What is ISO 9000

• ISO 9000 is the structural framework of a
  business system that specifies, in very broad
  terms, the necessary components of a quality
  management system.
• ISO 9000 details the basic requirements of the
  quality function for all industries
• It is important to note ISO 9000 is not a product
  standard. Rather it is a system standard.
• Its primary purpose is to provide organizations
  with useful internationally recognized models for
  operating a quality management system.

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ISO 90012000. The Next Step in ISO 9000
Certification

• New ISO 9001, was published on December 15,2000,
  three year transition period for all companies to
  become certified to the new standard.
• As of December 15, 2003, all certificates issued
  to the current ISO 90001994 standard will become
  invalid.
• The purpose behind the new ISO 90012000 standard
  was to provide users an opportunity to add value
  and enhance their performance through continuous
  improvement of their processes.

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Continued

• ISO 90012000 applies to all types of
  organizations. It doesn't matter what size they
  are or what they do. That are recognized
  and respected throughout the world.
• ISO 90012000 has replaced the old ISO9001 1994
  standard. In addition, the old ISO9002 1994 and
  ISO 9003 1994 quality standards have been
  discontinued.
• If you're now ISO 9001 certified, ISO 9002 or
  ISO 9003 certified, you're going to have to
  become ISO 9001 2000 certified.

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A Comparison of Standards
ISO 9000 1994 Standards

• Standard Description
• ISO 9000-1 Guidelines for selection and use of
  applicable standard.
• ISO 9001 Model for quality assurance in
  design, development, production, installation
  and servicing.
• ISO 9002 Model for quality assurance in
  production, installation and servicing.
• ISO 9003 Model for quality assurance in final
  inspection and testing.

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Eight quality management principles of ISO
90012000

• These eight principles are
• Customer focused organization
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationship

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The phrase consistent quality management system

• Consistent An assurance to the customer that
  products and/or services are produced with a
  consistent level of quality.
• Quality When all the features of a product or a
  service satisfy a customers related stated or
  implied needs.
• Management The direction or control of the
  enterprise those in charge of the system.
• System The organizational structure, procedures
  and resources necessary to implement quality
  management.

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For Certification purpose

• Organization will now have to possess a
  documented management system that takes the
  inputs and transforms them into targeted outputs.
  Something that effectively
• Says what they are going to do
• Does what they have said they are going to do
• Keeps records of everything that they
  do-especially wrong.

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The basic process to achieve these targeted
outputs will encompass

• The clients requirements
• The inputs from management and staff
• Documented controls for any activities that are
  needed to produce the finished article
• And, of course delivering a product or services,
  which satisfies the customers original
  requirements.

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Influence of ISO 9001

• Not only quality system and software quality
  management is influenced by ISO 9001
• Other software processes such as project
  management, testing and resource management also
  influenced.
• Assessment of 25 companies.

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Conclusion

• Compliance with ISO 9001 sends very strong
  message.
• Be a pioneer in your industry.
• Ability to sell to the EU.
• Attract new customers and new markets.