Conflict, Cooperation, Trust,

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Conflict, Cooperation, Trust, Deviance

• Chapter 11
• Part 1 March 5, 2009

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Psychological Contract

• Employees beliefs about terms of an exchange
  relationship betw org and ee.
• Types of contracts
• Transactional
• Relational
• Which type of contract violation is worse for
  employees mental health?

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• Changes over time now emerging psych contract
  of employability
• What is it?
• How has this affected ees?

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Org Citizenship Behavior (OCB)

• Behavior above beyond job duties that are not
  always rewarded or recognized formally
• 5 categories examples?
• Altruism
• Conscientious behavior
• Civic virtue
• Sportsmanship
• Courtesy

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What influences OCB?

• Views of procedural justice
• Trust in supervisor
• Organizational commitment
• Effects? At org level, related to org
  productivity
• Whistleblowing view as OCB?
• Often face retaliation, termination

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Conflict

• 2 dimensions
• Integration concern w/ others outcomes
• Distribution concern w/ own outcomes
• Perceptual differences related to these
• Win-win orientation
• Win-lose orientation
• Independent dimensions, result in 5 styles of
  handling conflict

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Ruble Thomas model
High concern for self
Competition
Collaboration
High concern for others
Low concern for others
Compromising
Avoidance
Accommodation
Low concern for self
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Ruble Thomas model

• Definition effectiveness of each?
• Competition
• Collaboration
• Accommodation
• Avoidance
• Compromising

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Culture, Gender, Conflict

• Conflict style influenced by culture and gender
• Cultural effects?
• Gender effects?

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Conflict Management

• Bargaining/Negotiation do this on your own
• Bargaining Zone Model
• Each party has continuum with area for potential
  overlap
• Initial offer point opening offer
• Target point realistic goal for agreement
• Resistance point wont make further concessions

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Stevens et al (93) gender salary negotiation

• Salary gap one potential reason in gender diffs
  in starting salary due to negotiation
• Stevens et al study of MBA students given 1 of 3
  training modules
• 1 taught negotiation tactics
• 2 goal setting training
• 3 self-management training

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Stevens et al results

• 1. Effect of tactical training?
• 2. Effect of goal setting training?
• 3. Effect of self-management training?
• Impact on glass-ceiling effect?
• For related info, see Linda Babcocks book
  (2003) Women dont ask.

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3rd Party intervention

• 3rd parties when negotiation deadlocks
• Alternative Dispute Resolution includes
  mediation and arbitration
• Mediation 3rd party facilitates negotiation but
  has no formal power.
• Often ineffective. Why?

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3rd party intervention (cont)

• Arbitration 3rd party has power to impose
  settlement.
• Binding or voluntary?
• Conventional or final offer?
• Arb is effective, but has chilling effect on
  relationships and sides are less committed to
  settlement
• Why?