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Digital Government

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World Bank Development Gateway (www.developmentgateway.org) ... Information Policies (FOIA, privacy, public access/ownership) Redmond, WA Comprehensive Plan ... – PowerPoint PPT presentation

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Title: Digital Government


1
Digital Government Development Issues for
Research and Policy
  • Anthony M. Cresswell
  • Center for Technology in Government
  • University at Albany

2
Growing Links Government, Technology,
Development
  • World Bank Development Gateway (www.developmentga
    teway.org)
  • OECD (OLIS net, Communications Outlook)
  • European Union (europa.eu.int)
  • US Federal Government (www.doc.gov/eda/)
  • US States (www.doc.gov/eda/html/2e1_stateli
    nks.htm)

3
Lack of Consistent Strategies or Models
Technology
Government
?
Development
4
Approaches to the Puzzle
  • Understanding the domain of Digital Government
  • Understanding the components of Digital
    Government
  • Examining the links between Digital Government
    and development

5
Domain of Digital Government
Policy
Management
Technology
6
Policy Domain
law, economics, demographics, culture,
politics, societal program goals, stakeholders,
constituencies
7
Management Domain
organizational structure, human resources,
funding, change processes, business processes,
decision processes, information flows
8
Technology Domain
computing, collaboration networking tools for
information collection, processing, storage,
sharing, analysis, integration, and knowledge
management
9
Domain of Digital Government
Policy
10
Domain of Digital Government
Policy
Management
11
Domain of Digital Government
Policy
Management
Technology
12
Competing Views of Digital Government
  • Application of advanced technology vs.
  • Advanced application of technology

13
Components of Digital Government
E-services
E-commerce
E-democracy
E-management
14
E-services
  • 24 x 7
  • self-service
  • more responsive
  • more customized
  • organized by need, not organization chart

15
E-services_at_ccess Washington
16
E-commerce
  • government to business
  • citizens to government
  • government business
  • nonprofit contracting
  • electronic catalogs
  • procurement cards
  • e-mall

17
E-commerce IRS e-file
18
E-democracy
  • electronic voting
  • virtual town meetings
  • cyber campaigns
  • constituency services
  • cyber polls
  • electronic access to info
  • community forums

19
E-democracySanta Monica PEN
20
E-management
  • virtual organizations
  • knowledge networks
  • electronic records
  • digital libraries
  • data management analysis

21
E-managementNYC Compstat
COMPSTAT
22
What Roles can Government Play in Economic
Development?
  • Marketer
  • Facilitator
  • Financier
  • Investor/Entrepreneur
  • Regulator

23
Marketing to Developers
  • Advertising business opportunities advantages
  • Providing information resources
  • Publicizing human resources
  • Publicizing quality of life

24
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25
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26
Facilitating Development
  • Building e-commerce with government
  • Creating partnerships brokering collaboration
  • Providing decision support and analysis
  • Job training

27
San Carlos, CA Virtual Development Tour
28
San Carlos, CA Virtual Development Tour
29
Financing and Providing Incentives
  • Tax incentives and concessions
  • Economic development zones
  • Utility regulation
  • Favorable tax policies and levels

30
Home of the Rural Empowerment Zone and Enterprise
Community Program
31
Direct Investment
  • Building out infrastructure
  • Building public facilities
  • Grants and development projects
  • Support for RD, education

32
European Union Development Programs
33
Regulation
  • Zoning
  • Permitting
  • Planning
  • Information Policies (FOIA, privacy, public
    access/ownership)

34
Redmond, WA Comprehensive Plan
35
Research Policy Issues
  • What is the best role for government v. the
    private and non-government sectors?
  • How to deal with limited access and resources
    the digital divide?
  • Why so few success stories?

36
The Digital Divide A Global Issue
37
What Role for Private and Non-Government Agencies?
38
Why so few digital government success stories?
  • Technology is necessary but not sufficient
  • We still need the right
  • leadership
  • management strategies
  • organizational structures
  • cross-boundary relationships
  • financing mechanisms
  • policies
  • public acceptance

39
Barriers to a Digital Government
  • Many of the barriers to realizing the benefits
    of IT are not technical, but rather occur when
    social, political, or legal issues arise as
    attempts are made to deploy and adopt the IT and
    its applications.
  • - PITAC Interim Report, August 1998

40
Other observations
  • In the on-line world, political boundaries are
    largely irrelevant. Governing
  • Technology is not the issue. . .its building a
    sense of community governance. Gary Lambert,
    leader of multi-state e-mall
  • Government organizations represent almost
    stunning diversity. CTG state-local project

41
  • Center for Technology in Government
  • www.ctg.albany.edu
  • info_at_ctg.albany.edu
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