Title: Digital Government
1Digital Government Development Issues for
Research and Policy
- Anthony M. Cresswell
- Center for Technology in Government
- University at Albany
2Growing Links Government, Technology,
Development
- World Bank Development Gateway (www.developmentga
teway.org) - OECD (OLIS net, Communications Outlook)
- European Union (europa.eu.int)
- US Federal Government (www.doc.gov/eda/)
- US States (www.doc.gov/eda/html/2e1_stateli
nks.htm)
3Lack of Consistent Strategies or Models
Technology
Government
?
Development
4Approaches to the Puzzle
- Understanding the domain of Digital Government
- Understanding the components of Digital
Government - Examining the links between Digital Government
and development
5Domain of Digital Government
Policy
Management
Technology
6Policy Domain
law, economics, demographics, culture,
politics, societal program goals, stakeholders,
constituencies
7Management Domain
organizational structure, human resources,
funding, change processes, business processes,
decision processes, information flows
8Technology Domain
computing, collaboration networking tools for
information collection, processing, storage,
sharing, analysis, integration, and knowledge
management
9Domain of Digital Government
Policy
10Domain of Digital Government
Policy
Management
11Domain of Digital Government
Policy
Management
Technology
12Competing Views of Digital Government
- Application of advanced technology vs.
- Advanced application of technology
13Components of Digital Government
E-services
E-commerce
E-democracy
E-management
14E-services
- 24 x 7
- self-service
- more responsive
- more customized
- organized by need, not organization chart
15E-services_at_ccess Washington
16E-commerce
- government to business
- citizens to government
- government business
- nonprofit contracting
- electronic catalogs
- procurement cards
- e-mall
17E-commerce IRS e-file
18E-democracy
- electronic voting
- virtual town meetings
- cyber campaigns
- constituency services
- cyber polls
- electronic access to info
- community forums
19E-democracySanta Monica PEN
20E-management
- virtual organizations
- knowledge networks
- electronic records
- digital libraries
- data management analysis
21E-managementNYC Compstat
COMPSTAT
22What Roles can Government Play in Economic
Development?
- Marketer
- Facilitator
- Financier
- Investor/Entrepreneur
- Regulator
23Marketing to Developers
- Advertising business opportunities advantages
- Providing information resources
- Publicizing human resources
- Publicizing quality of life
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26Facilitating Development
- Building e-commerce with government
- Creating partnerships brokering collaboration
- Providing decision support and analysis
- Job training
27San Carlos, CA Virtual Development Tour
28San Carlos, CA Virtual Development Tour
29Financing and Providing Incentives
- Tax incentives and concessions
- Economic development zones
- Utility regulation
- Favorable tax policies and levels
30Home of the Rural Empowerment Zone and Enterprise
Community Program
31Direct Investment
- Building out infrastructure
- Building public facilities
- Grants and development projects
- Support for RD, education
32European Union Development Programs
33Regulation
- Zoning
- Permitting
- Planning
- Information Policies (FOIA, privacy, public
access/ownership)
34Redmond, WA Comprehensive Plan
35Research Policy Issues
- What is the best role for government v. the
private and non-government sectors? - How to deal with limited access and resources
the digital divide? - Why so few success stories?
36The Digital Divide A Global Issue
37What Role for Private and Non-Government Agencies?
38Why so few digital government success stories?
- Technology is necessary but not sufficient
- We still need the right
- leadership
- management strategies
- organizational structures
- cross-boundary relationships
- financing mechanisms
- policies
- public acceptance
39Barriers to a Digital Government
- Many of the barriers to realizing the benefits
of IT are not technical, but rather occur when
social, political, or legal issues arise as
attempts are made to deploy and adopt the IT and
its applications. - - PITAC Interim Report, August 1998
40Other observations
- In the on-line world, political boundaries are
largely irrelevant. Governing - Technology is not the issue. . .its building a
sense of community governance. Gary Lambert,
leader of multi-state e-mall - Government organizations represent almost
stunning diversity. CTG state-local project
41- Center for Technology in Government
- www.ctg.albany.edu
- info_at_ctg.albany.edu