The 5S in Services Industry

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The 5S in Services Industry
Presented By Anant Bhandari Anu Lodha Arnav
Suri Deepti Gupta Mugdha Sehgal
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The Application

• In services industry
• Back office
• Front office
• Human resources
• Data collected / recorded

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Drive Quality
5s
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The Back office of a banks branch
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SEIRIThe Cleaning up / Sorting
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• An almirah was storing files and stationery
• But.
• All was hap-hazard

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After Seiri

• All files were checked for relevance on the
  following grounds
• Usage within last four months
• Condition of usability
• It was found that many files of the year 2002
  were also in these almirahs and were of no use as
  such
• Some stationery was not in conditions of use

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Seiton Maintain Orderliness

• A place for everything and everything is in its
  place
• All these files as well as racks were labeled
• Unnecessary files were send to the archives
  section
• A list was sticked outside the almirah to make
  search easy and quick
• More frequently used files were kept in 2nd and
  3rd racks while stationery was in the 4th and
  5th racks

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SEISO Cleaning

• Rules were set to clean up the almirahs every
  weekend in the order prescribed

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SEIKETSU Standarisation

• Standards were set for a regular practice of 5s
  to be imbibed among employees
• For eg. Labeling new file, putting them in the
  sequence of months, and in the appropriate rack

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SHITSUKE Making it a Habit

• It was required to be followed strictly,
  regularly and by everyone right from top to
  bottom
• Everyone was oriented towards the consecutive
  benefits and how important is everyones role in
  its implementation

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5S in a Hospital

• Government hospitals project the image of a
  poorly equipped, low-morale, and badly maintained
  organization.
• 5S could help in the basic quality improvement

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SEIRI

• Department established disposal standards and
  policies.
• Each hospital employee will initially be asked to
  take out unnecessary items in his area of work
  and dispose it properly.

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Seiton Maintain Orderliness

• They were further asked to re arrange the items
  as per the convenience of user.
• Stored items must be properly labeled to
  facilitate retrieval
• Warning signs are applied on items needing safety
  precautions.

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SEISO Cleaning

• Participants were to allot three to five minutes
  a day for cleaning his/her own assigned area.
• All work activities must be coordinated

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SEIKETSU Standarisation

• Standards have been developed for the numerous
  work processes and procedures.
• Standards for dressing oneself at workplace were
  set and were to be strictly followed

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SHITSUKE Making it a Habit

• It was instilled in people to give due
  consideration to others and strictly abides by
  the rules and standards of the organization.
• With first 3S implemented successfully, Shitsuke
  becomes incorporated as a habit.

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5S in Retail Sector
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SEIRI

• The areas of application
• The store room
• Display racks

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Before
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Seiton

• All items were placed in labeled racks.

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Seiso, Seiketsu Shitsuke

• Maintain
• Train
• Habitualise

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Computer Service Centre

• Seiri
• Seiton
• Seiso
• Seiketsu
• Shitsuke

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Before 5s
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After 5s
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Thank You