Housekeeping Management

1
Housekeeping Management

• Staffing and Scheduling

2
Fixed Variable Staff Defined

• Fixed staff those that must be filled regardless
  of the volume of business
• Ex
• Executive housekeeper
• Assistant executive housekeeper
• Supervisors
• Department clerk
• Variable staff those positions whose hours are
  determined by the amount of business
• Ex
• Room attendants
• Housepersons
• Inspectors
• Lobby attendants

3
Staffing Guide

• Tools that help the executive housekeeper
  determine
• total labour hours
• number of employees
• and estimated labour expense required

4
Steps to Developing Staffing Guide

• Determine the total labour hours for positions
  that must be scheduled at each occupancy level
  (multiply productivity standard by number of
  occupied rooms)
• Determine the number employees that must be
  scheduled to work at each occupancy level.
  (Divide the number of occupied rooms by the
  productivity standard)
• Calculate the estimated labour expense required
  to operate the housekeeping department at each
  occupancy level. (multiply the total labour hours
  by the average hourly rate for employees)

5
Tips for Developing Employee Work Schedules

• Schedules should
• Cover a full work week
• Be posted at least three days before the work
  week begins
• Indicate days off, vacation time, and requested
  days off
• Be reviewed daily in relation to occupancy data
• Note any changes directly on the posted copy
• Be used to monitor attendance

6
Scheduling Storm Activity

• As a class brainstorm a list of scheduling
  problems
• In small groups, discuss solutions to the
  problems.
• Record and share your solutions with the class

7
Alternative Scheduling Techniques

• Part time employees
• Flexible work hours
• Compressed work schedules
• Job sharing

8
Assignments

• AYL 10.3
• Workbook 10.3