Parking Problems and Solutions

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Parking Problems and Solutions

• Scott W. Rohde B.S., M.B.A.
• Director Of Protective Services
• U.W. La Crosse
• Rohde.scot_at_uwlax.edu
• October 18, 2005 Milwaukee, WI

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How do you know if you have a Problem?

• YOU WILL HEAR ABOUT IT!!!!!!!!!!!

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What will you hear?

• Not enough spaces!
• Spaces are too far away!
• It costs too much!
• I got a Ticket!!!!!!
• I did not know where to park!!
• I could not get a permit!
• The parking staff is RUDE!!

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What will improving your parking problem do for
you?The lasting benefits . . . .

• Less Stress
• Improve the overall image of the campus
• Give you peace of mind
• Increase staff time and energy
• Increase revenue
• Improve customer satisfaction

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Who are the customers?

• Students, faculty, and staff

• Special events patrons (sports events, concerts)

• Any parking patron

• Monthly or hourly parkers

• A person using a parking meter or structure

• Persons with disabilities

• Patients

• Violators (those who have tickets)

• A person whose car has been towed

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Goals of the parking program

• To expedite the safe and orderly conduct of
  college business and to provide parking
  facilities in support of this function within the
  limits of available space
• To provide sufficient parking for students within
  a one-half mile
• To provide one parking space for every 1.5
  faculty and staff members who purchase campus
  parking permits
• To encourage carpooling and the use of student
  residence facilities for each student resident
  who purchases a campus parking permit
• To accommodate the needs of guests / visitors who
  wish to park on campus
• To have well-maintained, clearly identifiable
  (signs and markings), well-lighted, safe and
  secure parking facilities

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Here was our situation . . .
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We also had . . .

• Unhappy neighbors
• Unhappy resident students
• Unhappy city officials
• Unhappy staff

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They said YOU NEED A RAMP!! We
said not so fast . . .

• Price Structure
• Revised price structure

Data provided by Campus Parking Management
Associates is a division of AEGIS Protection
Group, Inc.
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So how do you know if you need a ramp?

• When the size or topography of the campus is such
  than even though space for surface parking in
  satellite or periphery areas might be available,
  the cost of the transportation service required
  would be greater than the cost of a parking
  structure.

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You cant build a ramp,
What will we do?
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Here is what we did . . .

• Involve the staff in identifying problems
• Comprehensive parking study including
• suggestions and options
• Prioritize recommendations getting the most
  bang for your buck first

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USE THE WEB !!!!!!!!

• Permit Sales
• Fines
• Appeals
• Education and information
• (Procedures, Maps, Links)

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Other changes

• New student orientation
• Parents of new students
• Working with local mass transit
• Use of radio stations
• Campus newspapers
• Identifying available parking on campus
• In-house newsletters and bulletins
• Attend local community and neighborhood meetings
• Purchase ads in the student newspaper
• Include random acts of kindness,
• amnesty day, ½ price ticket day . . .

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• A special thanks to Amy McDonald for technical
  assistance with this presentation.
• You always come through!!

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Questions ???????