Example Success Stories

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Example Success Stories

• Five Hospital Integrated Delivery System
• Developed comprehensive Quality Management
  Strategy
• Developed Quality Management organization,
  including
• Chief Medical Officer
• Chief Quality Officer
• Key leadership positions in Process Improvement,
  Evidence Based Care, Safety, Informatics
• Implemented technologies to enable
• Quality Management Information
• Incident reporting
• Quality metrics benchmarking
• Utilization Review coordination
• Enhanced Nurse/Physician communication
• Improved Core Measure compliance from 82 to 99
• Developed and instituted Accelerated Quality
  Improvement process and Innovation Laboratories
  to improve
• Nursing Care / direct patient care time at the
  bedside
• Nurse / Physician communication
• Care Planning process
• Medication management / reconciliation
• Surgical care workflow

• Improved Medication administration /
  reconciliation process
• Improved Patient flow / bed management
• Enhanced Infection Control
• Improved Surgical Services workflow