ICT supported INDUCTION TRAINING

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ICT supported INDUCTION TRAINING

• The ATiT pilot projects for Learn_at_Work
• Marie Bijnens

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(No Transcript)
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Probably not the most effective induction
training
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What is an induction training?

• General definition used by the Learn_at_Work
  consortium
• Induction training is regarded as the training
  provided to new employees to acquaint them with
  the company structure, their specific job
  requirements and practical/organisational issues
• (L_at_W State of the Art report)

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Learn_at_Work

• European funded project which aims to identify
  and create effective induction trainings
• The project particularly aims to find ways to
  enhance ICT in the induction process in order to
  formalise the usually 'informal' way in which new
  employees are inducted in the company.
• The Learn_at_Work pilot projects
• http//www.learnatwork.info/

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The ATiT pilot projects for Learn_at_Work
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CAN BANK MANAGERS PLAY? ON THE JOB TRAINING FOR
BANK STAFF
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Before

• The coach
• Lack of incentive
• Lack of know-how
• Lack of time
• Lack of recognition
• Result No coaching in 80 of the cases

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What did we need?

• What?
• A training package to support job coaches within
  the company, to improve their work the training
  of new employees on the work floor.
• Why?
• These job coaches are not trained to be a coach
• To initiate the coaches in the field of training
  and coaching

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Game Based Learning

• Conflict/competition, challenge or opposition
  is what ... makes you excited about playing the
  game. While not everyone likes head-to-head
  competition and some people shy from conflict,
  most of us enjoy a challenge, particularly if we
  get to choose it and set its difficulty
• PRENSKY, M. (2001) Digital game based learning.
  New York McGraw Hill, 122

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Serious Game Based Learning approach for bank
managers

• Create a level of attractiveness and excitement
  that triggers interest for learning to be a
  better coach
• Integration of the game in the day-to-day
  practice to maintain engagement throughout the
  learning process and ensure effective learning,
  relevant content and design had to be identified
• Flexibility
• Not time consuming
• Straigthforward design

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The Game

• An online game in which the coaches of retail
  banks compete against each other
• The game gives assignments for the coach to do
  with his/her new employee
• The new employee receives electronically
  evaluation forms to evaluate the coach ? to
  calculate the score of the coach
• Coaching tips
• Forum (coach to coach)
• Helpdesk (to training dep.)

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Direct results

• Coaching Part of daily practice
• Coaching Recognised
• Improvement of communication between new employee
  and job coach
• Indirect result
• Better support structure for the new employee ?
  Better job performance

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CAN BUS DRIVERS GET THERE IN TIME? A Just in
time training proposition
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Before

• No induction training available
• From time to time an introduction day
• Evaluation of last introduction day (Feb 2007)
• New employees want to be able to
• Access information online
• No boring PowerPoint presentations
• Interaction

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Just in time, just the right amount

• What?
• Training applicable for all staff levels
• Relevant information
• Information at appropriate time

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Blended learning solution

• Online learning
• Mails with links to relevant pages in central
  database, introduction movies, documents, forms
  to fill in, brochures etc
• People can consult this mail when they have the
  time for this.
• Peer learning
• Two introduction days
• Face to face meeting between newcomers and staff
• last group of newcomers meets the former group of
  newcomers

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Instructional design

• We set up a central system that contains personal
  details of the new employee and the different
  modules that need to be taken. Per category of
  employee, a different set of modules will be sent
  on the times relevant for this category of
  employees.
• Category
• Modules linked to category
• Starting date of contract
• Calendar with introduction days

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Matrix
 
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INDUCTION TRAINING, WHAT DO WE NEED?

• Motivation Online Learning
• Competition
• Flexibility
• Peer Learning Attractiveness
• Integration

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Conclusions

• Game based learning could be an interesting
  option when the training is focussed on a
  specific job content
• A flexible learning solution can apply to people
  with different job descriptions
• Whatever option is chosen a suitable and decent
  induction training stimulates the involvement of
  the workforce and is therefore likely to improve
  their performance.

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References

• Bijnens, M., Vanbuel, M. et al. (2007) State of
  the Art Work Based Induction Training in Europe.
  http//www.learnatwork.info/, 48
• Mr, Mathy Vanbuel
• Ms, Marie Bijnens
• Ms, Sally Reynolds
• ATiT
• Leuvensesteenweg 132
• B-3370 Roosbeek (Belgium)
• mathy.vanbuel_at_atit.be