CustomerBased Brand Equity Model

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Customer-Based Brand Equity Model

• Marketers know strong brands are important but
  arent always sure how to build one.
• CBBE model was designed to be
• comprehensive
• cohesive
• well-grounded
• up-to-date
• actionable

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Customer-Based Brand Equity Model

• Basic premise Power of a brand resides in the
  minds of customers
• Challenge is to ensure customers have the right
  types of experiences with products services and
  their marketing programs to create the right
  brand knowledge structures
• Thoughts
• Feelings
• Images
• Perceptions
• Attitudes

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Building Customer-Based Brand Equity

• Building a strong brand involves a series of
  steps as part of a branding ladder
• A strong brand is also characterized by a
  logically constructed set of brand building
  blocks.
• Identifies areas of strength and weakness
• Provides guidance to marketing activities

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Consumer-Based Brand Equity Framework
Brand Knowledge
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Salience Dimensions

• Depth of brand awareness
• Ease of recognition recall
• Strength clarity of category membership
• Breadth of brand awareness
• Purchase consideration
• Consumption consideration

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Performance Dimensions

• Primary characteristics supplementary features
• Product reliability, durability, and
  serviceability
• Service effectiveness, efficiency, and empathy
• Style and design
• Price

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Imagery Dimensions

• User profiles
• Demographic psychographic characteristics
• Actual or aspirational
• Group perceptions -- popularity
• Purchase usage situations
• Type of channel, specific stores, ease of
  purchase
• Time (day, week, month, year, etc.), location,
  and context of usage

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Imagery Dimensions

• Personality values
• Sincerity, excitement, competence,
  sophistication, ruggedness
• History, heritage, experiences
• Nostalgia
• Memories

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Judgment Dimensions

• Brand quality
• Value
• Satisfaction
• Brand credibility
• Expertise
• Trustworthiness
• Likability

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Judgment Dimensions

• Brand consideration
• Relevance
• Brand superiority
• Differentiation

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Feelings Dimensions

• Warmth
• Fun
• Excitement
• Security
• Social approval
• Self-respect

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Resonance Dimensions

• Behavioral loyalty
• Frequency and amount of repeat purchases
• Attitudinal attachment
• Love brand (favorite possessions a little
  pleasure)
• Proud of brand

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Resonance Dimensions

• Sense of community
• Kinship
• Affiliation
• Active engagement
• Seek information
• Join club
• Visit web site, chat rooms

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