Emanuela%20Froloshka%20IBS%20Learning%20solutions%20consultant

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Emanuela FroloshkaIBS Learning solutions
consultant
Sofia, November 2006
E-learning with Thomson NETg IBS Bulgaria

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Agenda

• Thomson NETg
• Thomson NETg Library
• Thomson NETg Technology Methodology
• The MobilTel Case- practice of excellence
• Q A

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THOMSON NETg
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Thomson NETg

• Thomson NETg (Thomson Learning group)
• e-learning courses provider, since 1968
• over 3000 courses
• ca. 300 courses developed annually numerous
  language versions
• state-of-the-art technology of content creation
• over 4000 corporate clients
• own center of research and development
• new environment for synchronic learning (Live Now)

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Thomson NETg

• Over 60 regional offices in the world
• Courses in 16 languages
• Millions of users in the world

Dutch Polish Russian
English Chinese German
Japanese French Korean
Spanish Portuguese Itali
an
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LearNow Content Offering

• IT and Desktop
• Over 2,100 courses providing a broad and deep
  content coverage

• Software Vendors
• IBM
• Oracle
• Microsoft
• Novell
• Cisco

• Technologies
• Client Server
• Database Concepts and Technologies
• E-Business
• Internet Technologies
• Networking and Communications
• Security
• Programming
• SAP
• UNIX and Linux

• End User
• PC Fundamentals
• Internet Basics
• Microsoft Office
• Lotus Notes
• Adobe
• Macromedia

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LearNow Content Offering
IT and Desktop
Localized Languages NETg provides localized
content in the following languages

• Turkish
• Polish
• Korean
• Chinese
• Japanese
• Arabic
• Russian

• German
• French
• Spanish
• Dutch
• Italian
• Portuguese
• Hungarian

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LearNow Content Offering

• Business and Professional Development
• Over 800 courses providing a broad and deep
  content coverage

• Specialty
• Sheshunoff
• ELI
• Avaya
• Booher
• PMI

• Compliance/Regulation
• HIPAA
• Diversity
• Sexual Harassment

• Interpersonal/Business Skills
• Communication
• Team Building
• Management
• Leadership
• Project Management
• Finance
• Customer Service
• Sales
• Marketing
• Consulting

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LearNow Content Offering
Business and Professional Development
Localized Languages NETg provides localized
content in the following languages

• UK English
• German
• French
• Japanese
• Spanish
• Italian

• Localized BPD Courses
• 50 of content can change due to cultural
  differences, terminology, and business
  requirements.
• NETg works with subject matter experts from the
  appropriate market to update the required
  changes.
• The simulations are updated to reflect the
  appropriate business settings.

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NETg main corporate clients
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NETg academic clients

• University of Michigan
• 700 courses for 850 000 students
• University of Illinois
• 1 200 courses for 90 000 students
• Indiana University
• A 4 year contract with NETg for 800 000
• University of South Alabama
• 500 courses
• University of Phoenix
• University of Kentucky
• Cardean University
• and many others...

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• THOMSON NETg
• course library

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THOMSON NETg course library
IT technologies Data bases,
Network Solutions Basic
Applications Courses On professional
Development SAP R/3 mySAP
Internet/Web

• Very rich library with over 3000 titles
• Library of objects - NETg Learning Object
  consisting of 85,000 themes to be used in
  creation of personalized courses.
• Tools to modify courses NLO

Student
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THOMSON NETg course library

• Basic desktop courses
• Microsoft Office 2000 (29)
• Microsoft Office 2003 (31)
• Microsoft Office 95 (8)
• Microsoft Office 97 (18)
• Microsoft Office 98 (10)
• Microsoft Office XP (29)
• PC Basics and Operating Systems (12)
• ECDLThree levels of expertise
• Basic, Advanced User, Expert User

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THOMSON NETg course library

• Microsoft Office XP
• 74011D - Complete Office XP Curriculum
• 74020 - Microsoft Word 2002 Fundamentals
• 74020D - Microsoft Word 2002 Curriculum
• 74021 - Microsoft Word 2002 Proficient User
• 74022 - Microsoft Word 2002 Expert User
• 74030 - Microsoft Excel 2002 Fundamentals
• 74030D - Microsoft Excel 2002 Curriculum
• 74031 - Microsoft Excel 2002 Proficient User
• 74032 - Microsoft Excel 2002 Expert User
• 74041 - Microsoft PowerPoint 2002 Proficient
  User
• 74041D - Microsoft PowerPoint 2002 Curriculum
• 74010 - Microsoft Office XP - New Features Part
  1
• Overview, Word, Excel and PowerPoint
• 74010D - Microsoft Office XP - New Features
  Curriculum
• 74011 - Microsoft Office XP - New Features Part
  2
• Access, Outlook and FrontPage
• 74050D - Microsoft Access 2002 Curriculum
• 74051 - Microsoft Access 2002 Proficient User

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• Microsoft Office XP
• 74070 - Microsoft Outlook 2002 Fundamentals
• 74070D - Microsoft Outlook 2002 Curriculum
• 74071 - Microsoft Outlook 2002 Proficient User
• 74072 - Microsoft Outlook 2002 Expert User
• 74080 - Microsoft Project 2002 Fundamentals
• 74080D - Microsoft Project 2002 Curriculum
• 74081 - Microsoft Project 2002 Proficient User
• 74091 - Microsoft FrontPage 2002 Proficient User
  
• 74091D - Microsoft FrontPage 2002 Curriculum
• 74092 - Microsoft FrontPage 2002 Expert User

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THOMSON NETg course library

• Information technology
• Microsoft
• Cisco
• CompTIA
• Oracle
• Sun
• IBM
• Lotus
• Novell

• jCert
• ISEB
• S/NVQs
• CheckPoint
• Citrix
• Multimedia

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THOMSON NETg course library

• CICSCO certification 2004 courses
• Building Cisco Multilayer Switched Networks
  (BCMSN) (5)
• Building Cisco Remote Access Networks (BCRAN)
  v2.0 (5)
• Building Scalable Cisco Internetworks (BSCI) (5)
• Cisco Internetwork Troubleshooting (CIT) (3)
• Cisco Networking Technologies Introduction (5)
• Designing for Cisco Internetwork Solutions (6)
• Designing Cisco Network Service Architecture
  (ARCH) v1.0 (6)
• Interconnecting Cisco Networking Devices (ICND
  2.1) (4)

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THOMSON NETg course library

• Designing for Cisco Internetwork Solutions
• 20742 - Designing for Cisco Internetwork
  Solutions Part 1
• 20742D - Designing for Cisco Internetwork
  Solutions Curriculum
• 20743 - Designing for Cisco Internetwork
  Solutions Part 2
• 20744 - Designing for Cisco Internetwork
  Solutions Part 3
• 20745 - Designing for Cisco Internetwork
  Solutions Part 4
• 20746 - Designing for Cisco Internetwork
  Solutions Part 5

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THOMSON NETg course library

• Advanced IT technologies
• Certification tracks
• Microsoft
• (MCP, MCSA, MCSD, MCSE)
• Oracle
• Oracle Designer, Developer, Application
  Developer, Oracle DBA
• Cisco
• CCNA, CCDA, CCDP, CCNP
• Novell
• CNE NetWare 5, Novell GroupWise 5.5, NetWare
  Support Administration
• IBM
• IBM DB2
• other

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THOMSON NETg course library

• Advanced IT technologies
• Other course packages
• Programming languages C i C
• Java (Servlets, Programming, JavaBeans)
• UNIX
• LINUX
• HTML i XML
• ActiveX
• Client/Server Applications
• other

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THOMSON NETg course library

• Business and Professional Portfolio
• Selected curricula
• Accounting and Finance Curriculum
• Communication Skills Curriculum
• Customer Service Curriculum
• Human Resources Curriculum
• Industrial and Safety
• International Business Curriculum
• Interviewing Skills Curriculum
• Leadership Curriculum
• Management Curriculum
• Marketing Curriculum
• Operations Curriculum
• Project Management Curriculum
• Sales Curriculum
• Strategic Planning Curriculum
• Strategic Sales Curriculum
• Team Building Curriculum

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THOMSON NETg course library

• Business and Professional Development Portfolio
• Examples of course curriculum
• Project Management
• 41501 Project Management The Fundamentals
• 41502 Project Management Scope
• 41503 Project Management Time Management
• 41504 Project Management Estimating Costs
• 41505 Project Management Quality Standards
• 41506 Project Management Risk Management
• 41507 Project Management The Team
• 41508 Project Management Communications
• 41509 Project Management Contracts and
  Procurement
• 41510 Project Management Coordination
• 41511 Project Management The Process
• Accounting and Finance Curriculum
• .
• Management Curriculum
• Marketing Curriculum

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THOMSON NETg Technology Method
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Preliminary tests
Precision LearningTM learn only what you dont
know
Precise learning track
Preliminary test

Question 1 Question 2 Question 3 Question
4 Question 5 Question 6 Question 7 Question
8 Question 9
Correct Failed Failed Correct Failed Correct Faile
d Correct Correct
Theme 1 Theme 2 Theme 3 Theme 4 Theme 5 Theme
6 Theme 7 Theme 8 Theme 9
Theme 2 Theme 3 Theme 5 Theme 7
6-hour course
3-hour course
( elements passed)
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Learning process
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Instruction

• Instruction in NETg LearnNow
• Covers the stated objective for the topic
• Interactions
• Included every 11 pages
• Types of interactions
• Simulations
• Drag-and-drop Single item
• Multiple choice questions
• Exploratory branching     
• Simulations within a topic
• Instructional/Guided simulations provided
  within a topic to teach new skills
• Practice simulations provided after instruction
  simulations for learner to practice the skill
  taught in the instruction simulation
• Feedback is provided
• For every step in a simulation within instruction
• For quizzes within instruction

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Course object structure
Course
Lesson
Theme
NETg Learning Object (NLO) smallest, complete
5-7 minute course
Chapter
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Course object structure

• NETg Learning Object
• smallest, complete 5-7 minute course
• 1 NLO 1 theme

Test
Learning Activity
Aim
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Simulations

• Safe learning environment
• Practical teaching of skills
• 60 70 of the course

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Benefits

• Primary Benefits of LearnNow courses
• Easy to use
• Easy to administer
• Consistent learning environment
• Learner chooses what, where and how to learn
• Learners focus only on the skills they need

• Key Benefits
• Simplified interoperability
• Consistent functionality across content types
• Easier integration of new future offering

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Conforming to standards
SAP
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The - Tel Case
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The Tel case

• Mobiltel the leading Bulgarian mobile operator
  
• Mobiltel is established in 1994
• 1997 GSM network operates with 15000 customers
• 2006
• 4 000 000 customers
• Above 2500 employees (about 1200 front-end
  employees)
• Part of mobilcom Austria group
• 99.5 of the population in the country
• About 50 services and roaming agreements with 347
  operators in 155 countries
• 3G operator and Vodafone strategic partnership
• First home company introducing e-learning systhem

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The e- learning drivers
New Product Introductions
New Channel e-commerce
Regulatory Compliance
Professional Development
ERP
Supply Chain
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Training challenges

• About 1000 employees spread all over the country
  (150 shops)
• Industry field high-tech products and services
• Growing demand for fast knowledge transfer
• Time and money invested in training (Training all
  the front-end staff 3,5 months! Accommodation
  and transportation allowance cost factors.)
• New educational approach e-learning system

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Major benefits of e-learning system

• Fast knowledge distribution
• Better coverage for a shorter time
• Having training in convenient time without
  generating additional costs
• User-friendly tool
• Safe learning environment
• Fun

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IBS- MobilTel partnership

• Large portfolio of training provided in a variety
  of areas
• Fast response to our requirements
• Ability for tailoring the product
• Regular up-date of the purchased courses
• Easy and interactive modules
• No specific knowledge requirements for product
  installation in e-system
• Reliable and full support partner

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E-learning launch

• Ensured infrastructure for the system
• Useful information for employees (company
  orientation)
• Buy-in from company management
• Live demonstration to management
• CEO e-learning movie
• Letter to all company employees and gift with
  e-learning reminder
• Instruction on how to log in to e-learning system
  published in to the company Intranet site
• Dedicated contact person

Strategic and Technical Services can leverage
existing initiatives to bring cohesiveness to
current efforts
And strengthen our partnership.
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e-learning success

• 32 people entered the system before official
  communication
• 320 people went through IBS available Trainings
  for the first 3 months
• Thank you letters form employees
• 520 people till October 2006

And strengthen our partnership.
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e-learning success the boost

• Actual e-learning content, new things in training
• Reminding for the e-learning systhem every time
  when new training is available
• Interactive, fun trainings
• Make sure evrithings works properly (hardware and
  software)
• Test at the end of the training - showing the
  evidence of learning
• Open communication in all directions for the
  benefits of the system
• Buy-in from the managment

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Questions?

• Thank you!