Title: Session Title: Risk Management Presentation Date: Friday, April 25th 8:00am 9:30am
1Session Title Risk Management Presentation
Date Friday, April 25th 800am -930am
.
- Presenters
- Stephen DePaul Director of Global Initiatives
The University of Texas at Austin -
- Charlotte Katzin, RN, BSN Nurse Manager,
Allergy/Immunization Clinic University Health
Services The University of Texas at Austin - Aaron Rose International Internships Coordinator
International Study Programs David M. Kennedy
Center for International Studies Brigham Young
University - Laura Angelone Director of Scholastic Programs
International SOS
2Travel Risk ManagementAn Enterprise Wide
Approach
International SOS Assistance, Inc.
.
Laura Angelone
3Agenda Scope
- Requirements
- Framework
- Governance
- Planning
- Training
- Tools
- Travel Risk Management Implementation Process
- Success Factors
- Benefits
- A Perfect Journey
4Background Drivers
- World is Flat
- Every school is going global
- Risk Management capabilities for international
travel and assignments - Complex in that it entails research travel,
study abroad, proprietary and sensitive info,
business operations, new or existing market
expansion, etc - Organizations taking greater risk on emerging
markets - Enterprise-Wide Program
- Focus on short-term fixes (which are more cost
effective) rather than solutions - Complimentary to assistance
5Travel Risk Management Defined
- Travel Risk Management is a proactive,
risk-based program that establishes a clear and
sustainable framework for an organization to
mitigate the myriad of risks associated with
international travel and assignments.
6Travel Risk Management Requirements
Best practice in travel risk management requires
the ability to
- prepare your people for travel and preparing your
organization to support them - tracking personnel and maintaining the capability
to identify where they are at any point - informing staff and managers in a with
situational updates on developing threats - advising with regionally focused, all hazards
expertise - responding to emergency situations as they unfold
7Travel Risk Management Framework
- Key Components
- Key modules, established framework
- Governance, Planning and Training
8Travel Risk Management Governance
Travel Feed
Travel Feed
Travel Feed
Travel Feed
Traveler Risk Management Solution
Prepare
Respond
Track
Inform
Advise
9Travel Risk Management Governance (Track)
- GDS Independent
- Agency Independent
- Real-time Data
- Location, Risk, Event, Name and Date
specific search criteria
10Travel Risk Management Governance (Track)
- Flexible data sorting, exporting
- 24x7 access via the Internet or telephone
- Access on a need to know basis
11Travel Risk Management Governance (Approvals)
- Collect Supplemental Trip Details
- Make informed decision
- Automated control of approval process for high
risk travel - POS delivery, capture High Risk Travel as it is
booked
12Travel Risk Management Framework
- Key Components
- Key modules, established framework
- Governance, Planning and Training
13Travel Risk Management Response
- 24 hr Alerts
- Proactive Notification
- Instant Assessment
14Travel Risk Management Communications Plan
- Integrated Communication Module
- Contact Targeted Travel populations
- Multiple methods of communication
15Travel Risk Management Framework
- Key Components
- Key modules, established framework
- Governance, Planning and Training
16Travel Risk Management Training
- POS Delivery
- Timely Information
- Destination Specific
- Passive Process, business as usual
17TRM Development Process
- Doctrine (Policy Procedures)
- Process for Travel Risk Management
- Assess
- Develop
- Implement
- Manage
- Review
- On-Site Support
18TRM Development Process
- Doctrine (Policy Procedures)
- Process for Travel Risk Management
- Assess
- Develop
- Implement
- Manage
- Review
- On-Site Support
19Travel Risk Management Auditing
- GDS Independent
- Agency Independent
- Real-time Data
- Location, Risk, Event, Name and Date
specific search criteria
20Implementation Success Factors
- How broad across an organization is the Travel
Risk Management framework implemented? - How deep within the organizations processes is
the Travel Risk Management framework fully
implemented?
21Benefits Deliverables
- Auditing Compliance ----------- Process
Improvement - Operational Efficiencies ---------- Lean
- Travel Risk Management -------- Duty of Care
- Business Enabler ------------------ Vehicle for
Successful Market Entry
22TRM A Perfect Journey
Notification of all internal and external
stakeholders
Travel requirement identified
PNR cues insurance, medical and NOK information /
confirmation
Active threat monitoring and notification means
trip can be modified rapidly if situation changes
Risk Assessment Approval
Traveler education / training / preparation
Trip commences, daily reporting mandatory
All stakeholders needs managed by virtue of the
existing plans for such events
Event recovery efficient and personnel welfare
needs met
Communications Plan and Reporting thresholds
result in rapid notification of an incident
3rd party support manages the incident while
organization manages the consequences
Accommodation, hosting and external local support
identified
23Travel Risk Management Requirements
Best practice in travel risk management requires
the ability to
- prepare your people for travel and preparing your
organization to support them - tracking personnel and maintaining the capability
to identify where they are at any point - informing staff and managers in a with
situational updates on developing threats - advising with regionally focused, all hazards
expertise - responding to emergency situations as they unfold
24(No Transcript)
25Travel Risk Managementpreparing students and
faculty
.
- Aaron Rose
- International Study Programs
- Brigham Young University
26Student Faculty preparation
- Careful selection of participants
- Academic preparation courses
- Risk Management systems in place
27Participant selection
- High personal qualities
- Flexibility
- Maturity
- Independence
- Language expertise
- Physical mental health
- Good academic standing
- Personal situation
- Interviews
28Academic preparation course
- Materials specific to area of study
- Cross-cultural training
- Legal and liability
- Policies and procedures
- Personal safety
- International security
- Travelers health
- Travel savvy
29Managing risk through culture
- Understanding culture reduces risky behavior
- Hand gestures
- Going out alone
- Nutrition and health
- Language expertise
- Politics
- Religion
30Good Personal Security
- TravelSmart website
- www.kennedy.byu.edu