The State of US Federal eGovernment

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The State of US Federal eGovernment
Mary Mitchell GSA Office of Governmentwide
Policy policyworks.gov
5th Annual GTMC
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Trends Driving Government Transformation
Government
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Key eGov Findings

• Most government Web sites are informational,
  serving as an additional dissemination channel
• Government Internet development is typically
  fragmented and disparate due to different origins
  of revenues and lack of overall strategy.
• Despite fragmentation, government Web initiatives
  can integrate independent efforts and automate
  off-line transactions.
• Most government Web sites did not support access
  by persons with disabilities or offer language
  translation
• Sources Jupiter and Brown University studies

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Four More Studies Focused on Citizen Expectations

• Citizens Expectations for Electronic Government
  Services, policyworks.gov/intergov, under
  Reports by GSA, September 2000
• Hart-Teeter Study, www.excelgov.org/publication,
  under Polls by Council for Excellence in
  Government (CEG), September 2000
• Trust in Government Study, same as above except
  under Studies by CEG, July 1999
• What Citizens Want From E-Government,
  www.ctg.albany.edu/resources/htmlrpt/e-government/
  what_ citizens_want.html by University of Albany,
  October 2000

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Citizens Expectations Report

• Findings
• Citizens want choices for service delivery
  In-person, Telephone, Internet,Kiosk, Interactive
  TV
• Citizens want online access to government
  information and services
• Citizens are concerned by privacy and security

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Some Things to Know

• The issues are the similar in all nations.
• Each country is on its own journey based on
  unique geography, people, culture, and resources.
• The European Union is attracting a high level
  attention.
• The EU has sponsored forums for sharing
  experiences.

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Targets Are Hollow

• Many Nations have set targets for online
  services
• Measurements are rarely identified
• Slight emphasis on making public services better
  or more convenient
• Costs of changes are not considered
• Nor, are affects on privacy and public trust.
• Citizen requirements have not generally been
  identified
• U.S. Status identical

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Citizen Service Gold Standard

• Focus on what citizens care about, not what
  management cares about
• Address issues important to the public
• Challenge the organization to improve by setting
  attainable goals
• Set easily measured metrics publish results
• Review update standards as conditions change
• Integrate with performance measurement to
  increase accountability and foster learning
• Source UK and Canadian Governments

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Service Challenges Social Security
Administration

• Receive 240 million earnings items from 6.5
  million employers
• Send out 125 million Social Security statements
• Issue 16 million Social Security Cards
• Give benefits to 50 Million People
• Answer 60 million 800-number calls
• with a downsized workforce.

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Implications of Current Reality

• Old ways of doing business wont go away anytime
  soon
• Investment costs are a concern
• Multiple benefits but often one program carries
  the burden
• Likely to support old and new ways of doing
  business, at least for now
• Cant support large up-front investment costs
  because operational costs exceed demand for
  service

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Government Online
Recruitment/Employment Section
Kids' Education Area
Government Forms Online
Government Records Online
File Taxes Online
Update Information Online
Online Bidding for Government Contracts
Online Application for Grants
Online Voter Registration
Online Voting
Source n81
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Driving Toward Electronic Government6.ppt
Driving toward eGovernment
Getting There
Single Face Portals
A-130 PPD-63 (Security )
Change Agents
Collaboration Interagency Councils Exec
Leadership Initiatives Workforce Training,
Telework Outreach White papers, Talks, Press
FedSales
FedForms
Infrastructure
Secure Web
Digital Signatures
CA Cross Certification
Authent- ication
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US Interagency Initiatives

• Government Portal
• Contract Opportunities
• Access America
• Federal Grants
• Federal Property Asset Sales

FedSales
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FirstGov.gov

• Keyword Search
• Featured Subjects
• Interesting Topics
• U.S. Government
• State Local
• FirstGov Partners
• Your Feedback

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Interesting Topics

• 16 Topics
• Common categories organized by popular topics
• Highlights interagency collaborative website
  efforts

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State Local

• Links to state and local websites
• Information for state and local employees
• Locators for federal services

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Your Feedback

• Feedback by Topic
• Scroll down to Veterans and tell the Veterans
  Administration what you like, or what could be
  improved about the way they provide services
• Feedback by Agency
• Send e-mail to the Secretary of Health and Human
  Services or other Department officials
• Feedback to FirstGov
• E-mail the FirstGov team to make content
  suggestions or comments about the website

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• Goal
• ...ensure that any notice of agency solicitation
  or requirements for contract opportunities is
  provided in a form that allows convenient and
  universal user access through a single,
  Government-wide point of entry SPE.Sec 850

Success Criteria

• Able to integrate w/other systems
• Capable of widespread distribution
• Secure

• Provide firms w/ access to ALL Federal
  opportunities
• Easy interface to Agency
• Sensitive to needs of ALL businesses agencies

formerly known as Electronic Posting System
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Functions

• Access solicitations, amendments, all files part
  of specification
• Search for, select and download docs
• Vendors register to be notified by e-mail
• Automate data feed to CBDNet, Value-Added
  Networks
• Interfaces to Small Businesss PRONet
• _at_ www.fedbizopps.gov

SPS
CBDNet
USAF
CBDNet
Index
NAIS
FedBizOpps formerly EPS
NASA
RFP, RFQ, Synopsis Etc.
PD
DOI
DOT
GSA
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Next Steps...

• Designated as Single Point of Entry
• Remaining agencies have until September 30th
• Scale governmentwide
• Has 26 agencies on-line (gt30)
• Over 70,000 firms receiving notices
• 4.5 million site visits per month
• Pilot to extend to Federal grant opportunities
• Add ability to securely respond to RFPs
• Add ability for primes to solicit small
  subcontractors

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Interagency Portals

• Access America organized user communities
• Goal to substantially improve customer service
• Improved access, faster filings/submissions,
  quicker response and processing
• Unify interactions and receipt of information
  from agencies
• Reduce burden of doing business with Govt
• Eliminate cost and time delays of paper
  transactions

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Improved Post-secondary Student Services
Agencies/Schools with On-Line Transactions
Electronic Access using Access America Gateway
and Website Links

• FAFSA on the WEB
• DIRECT LOAN
• ACCOUNT INFO

• ADDRESS CHANGE
• ZIP LOOK-UP
• POSTAGE CALC

Participating Student
Recreation Agencies

• PARK RESERVATIONS

• ELECTRONIC FILING SERVICES

• MONTHLY ENROLLMENT CERTIFICATION

Veterans Admin.
Social Security

• PERSONAL EARNINGS AND BENEFITS

Through electronic yellow pages students,
schools, and other stakeholders access a suite of
electronic services and gain access to secure
data and systems through an electronic ID..

• AMERICAS JOB BANK
• AMERICAS TALENT BANK

Labor
One Stop Centers
College/University

• ADMISSIONS
• REGISTRATION
• GRADES

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Federal Grants

• Approximately 300 billion annually
• 1000 programs in 33 agencies
• Over 30,000 organizations receive gt 300K year
• Streamlining being done under the multi-agency
  Federal Commons effort
• Many program-specific requirements
• OMB Guidance
• Agency-specific solutions not adequate
• Engage stakeholders (states, non-profit, etc.)

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Federal CommonsCommon Face Federal Hub
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What is Required by PL 106/107?

• Electronic application and reporting
• Reduce burden on grantees
• Establish common formats
• Financial and performance
• reporting
• Uniform administrative rules
• Consolidation A-102 A-110
• Reduction of program-specific terms
• Assurances and Certifications?
• Agency plans due May 2001

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SmartPay

• Purchase Cards

GAO other reports estimate a savings of 55.
per order
FY 2000 23.5 million actions 12.3
billion avg. buy 500 20 increase!
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GSA Advantage!

An Internet acquisition solution for Federal
buying, providing access to products and services
with the ability to order directly from your
desktop
125 M
85.7M
On-line Sales
60.9M
27.8M
5.6M
http//gsaadvantage.gov
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GSA Advantage!tm

• Over 1.25 million items
• Over 3,000 catalogs
• Includes capability to select options, configure
  servers, personal computers
• Covers volume discounts, warranties, etc.
• Links to company websites for additional info
• Agency buyers like
• Ease of performing market comparisons
• Screen by socio-economic criteria, eg minority
  8(a)
• Ability to make immediate small purchase buys

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GSA Advantage! Benefits

• Agency
• Easy to perform market comparisons
• Socio-economic including minority 8(a)
• Immediate small purchase buys
• Supplier
• Increases exposure government customers
• Can elect to receive orders by EDI or Fax. Other
  ways like RosettaNet XML are in process
• Registration required for new awards/ extensions
  (As of Mar 2001)

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What is Buyers.Gov?

• A reverse auction exchange that is FAR-compliant
• Implements three auction exchange models
• Private Auctions
• Aggregated Buying through volume purchases
• Quick Quotes
• Attempt to leverage buying power for high volume,
  low dollar goods
• Initiative by GSA Federal Technology Service,
  target credit card purchases of IT equipment
• An efficient, cost-effective price negotiation

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Rules of Thumb
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Conclusions

• Privacy and Security major concerns
• Citizens want government held to higher standard
  than the private sector
• Private sector practices cant be simply
  duplicated
• Citizens expect to not be charged fees but
  Businesses are generally willing to do so
• Proceed slowly and carefully

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Additional References

• Third Global Forum, Naples Italy, March 2001
• Europes Readiness for e-government, William
  Heath, Kable Government News, London, England,
  www.kablenet.com
• Inventory of E-Government Applications in the
  U.S. Government, policyworks.gov/intergov, GSA,
  March 2001

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Key US Federal eGov Sites

• GSAs Governmentwide Policy
• Federal EC/eGov site
• FirstGov Portal
• FedBizOpps Contract Opportunities
• Property Asset Sales
• Access AmericaStudents, Seniors
• Presidents E-Commerce WG
• FedCommons Grants
• Interagency Grants Cmte
• OMB Policy Grants, Information Procurement,
  Financial Management
• Fed Public Key Infrastructure
• Access Certificates for Electronic Services
  (ACES)
• Smartcard Security

• http//www.policyworks.gov
• http//ec.fed.gov/
• http//firstgov.gov
• http//www.fedbizopps.gov
• http//fedsales.gov/
• http//students.gov and http//seniors.gov
• http//www.ecommerce.gov
• http//www.cfda.gov/federalcommons/
• http//financenet.gov
• http//www.whitehouse.gov/OMB/
• http//gits-sec.treas.gov
• http//gsa.gov/ACES
• http//smart.gov