BPM Making Energy Industry More Efficient

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BPM Making Energy Industry More Efficient
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• Business Process Management is being used by
  energy companies to help increase efficiency,
  improve customer interaction, manage resources,
  and reduce risks. More energy companies are
  starting to adopt BPM solutions as they realize
  these benefits.

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• BPM solutions can integrate with energy
  companies current legacy systems to help them
  process orders more efficiently and provide
  better communication with customers.
• While these processes are likely digital for most
  energy companies already, completing them through
  a BPM tool allows a more thorough integration
  throughout the different departments within the
  energy companies. For instance, a request can be
  submitted by a customer through a portal, which
  will trigger an action in the customer request
  workflow. This request can be set up to trigger
  actions from different departments such as
  customer service. By utilizing an efficient
  workflow model, the BPM system can then direct
  the request to automatically deploy the energy
  solution for the customer.

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• This can also help with asset management for
  energy companies.
• They can better manage and track resources in a
  centralized location that can also be linked to
  different departments and directly to customers.
  Reports can be run to help optimize resource
  utilization as everything is in once place. This
  kind of efficiency can translate to huge savings
  to the bottom line if done correctly.

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• Using BPM solutions and tools can also help with
  customer satisfaction as communication can be
  more streamlined and transparent. When a customer
  submits a request, they want immediate and
  thorough feedback and to know their concern is
  being dealt with. Ideally, they want confirmation
  that action is being taken. Through workflows in
  a BPM system, their request can trigger actions
  such as payments or energy account setups that
  have been automated. Increased customer
  satisfaction of course leads to happier customers
  and hopefully a strong impact on the bottom line
  as well for a company.

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• Another way that BPM solutions can benefit energy
  companies is through more thorough documentation
  of processes that can help avoid risks and
  identify potential issues. By having processes
  set up in workflows through BPM, companies can
  easily notice trends and make adjustments to
  processes. This is particularly helpful if there
  are regulation changes or other disruptions to
  the industry. In this way, BPM adoption makes
  energy companies much more flexible and able to
  adapt to changing conditions. Risks can further
  be avoided by setting up triggers in workflows
  that can alert supervisors or the necessary
  personnel of issues that may arise. Future issues
  can be avoided as well through modeling and
  following evident trends.

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• With the number of processes and regulations
  energy companies have to manage, Business Process
  Management solutions are an easy and obvious
  choice. In the near future, we will hopefully
  continue to see more organizations in the energy
  field embracing BPM tools. In turn, this will
  help them to increase their efficiency
  particularly, as well as improve customer
  communication and responsiveness. Further, it
  will help reduce risks within the industry and
  the increased efficiency will lead to cost
  savings.