Aria Parth: Complete Call Center Solution

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Aria Telecom Solution Pvt. Ltd.

• Telecom Service Provider

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Company Profile

• Aria Telecom Solution Pvt. Ltd. has grown to
  become in voice processing industry, located in
  New Delhi since 2003.
• We are expert in designing cost effective
  telecom solution to suit our client need. We have
  developed world-class technology integrated PC
  based voice processing systems.
• Aria offers complete communication solutions
  that make corporations and enterprises manage the
  business processes, client interactions, and
  manpower on rising unified communications.

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Our Major Products

• IVRS (Interactive Voice Response System
• PC Based Telephone Recorder (Voice Logger)
• Embedded Voice Logger
• Headset Dialpad
• GSM Gateway
• Predictive Dialer
• IP PBX
• Conference Bridge
• CRM
• Live Chat Software
• Aria VC 60
• Parth Unified Communication System

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Parth-Unified Communication System

• Aria Parth is most suitable magic box to cater
  all contact centre applications into one system.
• A Unique Unified Communication System that can
  serve various applications
• IVR with your existing business
• Predictive dialer
• OBS IVR
• IP PBX
• Audio conferencing bridge
• PRI based telephone recording system
• Communication can be done on existing LAN
  network, no need to have separate cabling for
  traditional PBX

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Key Features of Aria Parth

• IVRS
• Up to 1000 SIP User
• Up to 600 concurrent calls
• SIP IAX Support
• Soft phone on desktop / Mobile phone
  compatibility
• Intercom features
• Call Transfer
• Caller ID
• Support GSM Trunk through GSM Gateway
• Email/SMS integration
• Strong ACD application
• Work on local as well as Static IP
• Conversation Recording
• Conference Room

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Aria Parth For Call Center
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IVR (Interactive Voice Response)

• IVRS(Interactive Voice Response System) is such a
  solution to automate the contact with callers.
  Suitable for domestic as well as international
  call center, Aria Parth is absolutely a blended
  call center solution that can be used for inbound
  or outbound call center.

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Audio Conference

• Parth has capability to connect multiple users in
  conference with authentication id, all conference
  can be recorded also.

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Telephone Voice Recording

• Aria Parth works as TVRS (Telephone Voice
  Recording System) to keep record all conversion
  made between company and clients having some
  features
• Live listening
• Call Forwarding
• Export Calls
• User management
• Report generation
• Security

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Customizable CRM

• Parth has inbuilt 45 field CRM to manage caller
  data, CRM can be customized as per client
  process. We have three option to manage like Drop
  down, text box or calendar. Third party web based
  CRM or ERP also can be integrated for client
  pop-up.

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Live Monitoring

• You can monitor all your campaign / ACD group
  live, you can barge wisher the agent. Option to
  forceful logout of any agent.

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MIS Reporting

• Parth has rich MIS generation facility like
  Agent report. Agent performance report, ACD
  report, Call Recording, Disposition wise report,
  date time wise report, campaign wise report,
  Incoming / Outgoing report, Abandon Call Report.

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For more information please visit www.ariateleco
m.net www.ariasolutions.in Email
cheena.s_at_ariasolutions.net