Call center solution | handle Inbound/Outbound calls efficiently

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91-11-49605588
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Galaxy - The Ideal Solution to Enhance Customer
Experience
Galaxy is an exceptionally user friendly and
highly efficient Help Desk software brought to
you by Teckinfo Solutions, a company specializing
in the CRM and Contact Center space. Galaxy is
built on years of service management experience,
and is used and trusted by many companies across
India, Africa the Middle East. Galaxy is
designed to deliver quality and efficient service
experience for your customers and can be
customized for Large, Medium and Small
Enterprises. It is equipped with incident
tracking, case management, email, chat, SMS,
voice and a host of other unmatched features.
With Advance CTI functionality and other products
Teckinfo Solutions can help you attain new levels
of success in your business and services.
91-11-49605588
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Features of Galaxy

• Account Management
• Contact Management
• Case Management
• Document Management
• Graphical display dashboard with flexibility to
  customize it
• Task management with appointment reminders
• Customer product inventory management
• Operation schedule time zone management
• Email/ SMS Notifications
• Pre-formatted emails with support for
  personalized email signature
• Online interface for chat
• Customizable Comprehensive Analytics

91-11-49605588
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Galaxy - The Ultimate Tool For Every Business

• Product fit for all industry segments
• Low total cost of ownership
• Easy to install and ready to run within days
• End to end incident/lead management
• Maintain SLAs
• Increase employee efficiency
• Improve service productivity
• Enhance customer experience across every touch
  point
• Streamline Business Processes
• Direct Positive impact on ROI

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Lead Management Software
Help Desk Software
Project Management Software
Enquiry Management
Complaint Management
Ticket Generation
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Help Desk Software

• Help Desk is a function that resolves customer
  grievances. When customers have any problem, they
  directly contact the help desk. After that
  customer service team of the company addresses
  the issue for customer satisfaction. Automation
  of this process can be done by using Help Desk
  Software.
• Help Desk Software is a computer program which is
  used to manage enquiries complaints to increase
  efficiency deliver superior services support.
• To resolve any problem you can use helpdesk
  ticketing software that will help you to be more
  efficient enhance customer experience.

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Lead management Software

• Lead generation is an initial process to generate
  new potential business clients. Lead management
  software is used to maintain the enquiries and by
  keeping the track of each stage, it helps in
  converting business enquiries into business
  leads.
• Using Galaxy CRM's Dashboard, you can view all
  key metrics in a single view, e.g. open
  tickets/cases/tasks, pending tasks/cases, follow
  ups to be done etc. This dashboard view can be
  totally customized by the user.
• When you use Galaxy, you can automatically assign
  new leads to right sales representative, create
  new follow up tasks manage records etc.

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Project Management Software

• Project Management Software helps in project
  planning, coordination, scheduling, organizing
  quality management to achieve the specific goal.
• Galaxy is also used as project management
  software that makes team up to 80 more efficient
  as it gives you full control over your tasks.
• It can be used for small business as well as
  large business. It facilitates team
  collaboration that helps managers to discuss a
  project in real-time.

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Contact Us
www.teckinfo.com
91-11-49605588
info_at_Teckinfo.com
info_at_teckinfo.com
91-11-49605588