Unified Interaction Management with InterDialog UCCS- Call Center Software

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Unified Interaction Management
91-11-49605588
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About Unified Interaction Management
Unified Interaction Management refers to a type
of Enterprise Software Application which is
responsible for managing the interaction between
an organisation and its customers. Normally, this
application will be deployed in a contact centre
and used by the agents while communicating with
the customers of the organisation. Unified
Customer Interaction Management systems handle
communication across mutiple channels, such as
e-mail, SMS, telephone, instant messaging, and
social media. Inbound inquiries or complaints
received from multiple channels are in turn
aggregated and processed in a timely effective
manner. The Unified Interactive System supports
multiple applications on a single platform,
resulting in a unified view for the agents and
quick resolutions of the issues inquiries. Omni
channel customer support enhances the overall
customer experience.
91-11-49605588
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Benefits Of Unified Interaction Management

• Provides freedom to customer to interact via omni
  channel platform
• Streamlines the process with unified queue and
  unified view to agents
• Promotes customer retention upsell, cross sell
  opportunities
• Improves customer experience, by keeping
  customers up-to-date and notified
• Strengthens customer engagement and brand
  loyalty

91-11-49605588
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Customer Interaction
Receive Query
Send Query
Send Solution
Receive Solution
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Features Of Unified Interaction Management

• Unified contact center software enables omni
  channel customer engagement via voice, email,
  chat, SMS, social media etc.
• Simplified 360 view of customers demographic
  details and previous interactions on screen for
  agents
• Automated scheduled call backs follow ups
• Ready to integrate with third party applications
  websites
• Extensive and user defined CRM telephony reports

91-11-49605588
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Contact US
www.teckinfo.com
91-11-49605588
info_at_Teckinfo.com
info_at_teckinfo.com
91-11-49605588