Top 13 Features To Look For In A Remote Desktop Software

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www.360quadrants.com

• Top Features To Look For In A Remote Desktop
  Software

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Remote Desktop Software enables users to connect
to a system in another location without physical
presence. This helps resolve issues or make any
changes in the desktop. The user can interact
with the desktop as if it is near him. This
feature also enables users to manage the system
in the client location. This feature is
enabled through the internet and helps users
enjoy the freedom of both the systems through
screen sharing and providing control to the
system. Users can also manage the remote desktop
from any location. 1. Unattended Access As a
remote support engineer, you might frequently need
to connect to a clients computer when no
one is physically present at the remote end or if
you have to help specific customers on a regular
basis. In either case, this is where unattended
access comes into play. With this feature, you
will not have to disturb the client to grant
control every time they need support and
repeatedly walk them through the connection
process. Rather, you will enjoy having
single-click remote access to the clients
computer at any time. 2. Multi-session
Handling Offering multi-task effectively
is the key to providing high quality remote
support. Unfortunately, various remote desktop
software providers have placed certain restriction
s on the number of support sessions you can
run instantaneously. 
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• Here is when remote desktop software enables
  you to run as many sessions as you need to and
  conveniently switch between them in the process. 
• 3. Multi-window Control 
• The capability to open multiple remote desktop
  control windows is possible when you need to
  support several users simultaneously. 
• Remote Desktop Software lets you easily switch
  between a number of remote-control windows,
  and also transfer files from one remote desktop
  to another by using the built-in drag-and-drop
  file transfer feature. 
• 4. In-built Chat 
• Instant messaging is widespread nowadays, and
  remote tech support is no exception to it. 
• As soon as the remote connection is
  established, the in-built chat will let you and
  your client exchange messages and stay updated on
  what is going on at the remote end
  without requiring to call or send an email every
  time a new issue arises. 
• 5. File Clipboard Transfer 
• This is an important feature, as
  you frequently need to install applications or
  replace an outdated or corrupted configuration
  file on the remote computer. 
• The clipboard sharing feature is crucial for
  tasks such as copying scripts or commands to the
  remote computer or an error message from the
  clients computer. 

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• You would have to rely on third-party tools or
  email communication in the absence of the file
  sharing capability. This may significantly interru
  pt or delay the support session and incident
  resolution. 
• The built-in file and clipboard
  sharing ability is crucial for enabling delivering
   an effective level of technical support to your
  client. 
• 6. Auto Reboot Reconnect 
• Auto reboot reconnect is one of the key
  features in a best remote desktop software. A
  reboot helps bring the computer to a fairly clean
  state by clearing caches, browsing history,
  flushing the memory, and thus giving you the
  opportunity to start anew.
• This clean-sheet is frequently required if a
  computers performance is instable or
  requires repair, which makes the auto-reboot
  a critical function during a technical support
  session. Additionally, technicians frequently in
  stall software patches and updates that need a
  reboot afterwards. Without a remote
  reboot function, such tasks would then require the
   termination of the support session and a new
  session required to be started following each
  reboot. 
• 7. Restart in Safe Mode 
• Sometimes a computer may be extremely infected to
  a point where it can function only in the safe
  mode. 
• Rebooting the remote computer into the safe mode
  and then running antivirus software to cure
  infected files helps to easily reach the starting
  point. 

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• 8. Log Off/Log On Switch User 
• The ability to log on as a different user on a
  remote system is helpful when you need to work on
  machines with multiple Windows user accounts. You
  may come across such a scenario on shared
  computers within an organization where multiple
  users can work only under their individual
  Windows accounts. 
• With the log off/log on feature, you can install
  software or updates for each individual remote
  user. Else, you would be required to start a new
  session under every Windows user, which would
  significantly delay and complicate the job at
  hand. 
• This feature is also useful if you need to
  perform numerous operations that need admin
  rights. It will enable you to connect to
  a restricted user account and then raise to the
  admin account in order to complete administrative
  tasks, such as installing software or changing
  settings that affect other users. 
• 9. Two-way Desktop Sharing 
• If you are working as a remote support engineer fo
  r a software provider, you need to instruct users
  on your companys product and its benefits, the
  two-way desktop sharing feature would be of great
  use here, as it allows you connect to a remote
  computer screen, or share your own screen with
  just one or even with multiple clients at once. 
• While two-way screen sharing is crucial, it is
  not enough for complete user experience during
  online demonstrations. Moreover,
  you will perhaps need to help your customers
  better understand your instructions, and here is
  when whiteboard tools such as laser pointer and
  pencil are helpful. 

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• About 360Quadrants
• 360Quadrants is the largest marketplace looking
  to disrupt US 3.7 trillion of technology spend
  and
• is the only rating platform for vendors in the
  technology space. The platform provides users
  access
• to unbiased information that helps them make
  qualified business decisions. 360Quadrants
  enables
• vendors to influence the business decisions of
  potential clients. Vendors get to win ideal new
• customers, customize their quadrants, decide key
  parameters, and position themselves strategically
• in a niche space, to be consumed by giants and
  start-ups alike. Experts get to grow their brand
  and
• increase their thought leadership. The platform
  targets the building of a social network that
  links
• industry experts with companies worldwide. The
  platform has around 400 total buyers across
• various markets.
• 360Quadrants will also be launching quadrants in
  fields like Study Tools, 3D Rendering Software,
• Artificial Intelligence Software and Retail
  Management System.

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•  
• Contact
• Mr. Agney Sugla
• agney_at_marketsandmarkets.com
• 630 Dundee Road, Suite 430
• Northbrook, IL 60062