What Is The Importance Of Live Chat Software?

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What Is The Importance Of Live Chat Software?
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INTRODUCTION

• When was the last time you used Facebook
  Messenger or Whatsapp to text someone? While
  reading this post, you are probably thinking of
  Whatsapp at the very least.
• Nowadays, we struggle to fathom life
  without messaging. It enables us to interact with
  friends and family while also developing our
  skills. This brings up messengers as instruments
  for business.
• Businesses may find it difficult to
  communicate with customers over different
  mediums. Social media, email, phone, and
  in-person communication are currently the most
  common. Especially if you deal with numerous
  clients daily. Live chat comes to the rescue in
  this situation.
• By the way, there are different live chat
  software available that makes our work easier.
• But is live chat effective? And the simple
  answer is yes. To make it simple, let's get the
  detailed story of live chat.

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Importance of live chat software

• Smart companies are already aware of the
  benefits of live chat assistance. Such a tool
  covers sales and marketing within a company in
  addition to customer support. Your website may
  generate more income, and offer prompt service by
  using a live chat widget. Moreover, it helps in
  increasing brand awareness and visibility. You
  can call it the future of customer assistance by
  the intensity of its growth.
• Are you interested to know why? So let's
  focus on the benefits of this software.

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1. Increase in customer satisfaction rate

• If you want to survive in the competitive
  market, then customer satisfaction is all that
  you need. Having a strong customer base increases
  the value of your company. But you need to earn
  their trust with your services.
• Now, if you are thinking of live chat, it has
  set a record in this case. When compared to other
  customer care channels, it shows a high
  satisfaction rate. i.e. 73. On the other hand,
  61 of consumers who used email assistance were
  thankful. And 48 of those who use social media
  were pleased with the support they received.
  These supports were through relevant channels.

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2. Economical

• Live chat has the benefit of being far more
  maintained than any other form of communication.
  Therefore, live chat help costs only 5 for every
  contact, compared to call centers. It is 12 per
  interaction.
• Live chat maintenance statistics can change.
  Some say that it is 17 less expensive than
  customer assistance over the phone. While others
  are sure that it is 33 less expensive.
• Live chat is currently the most affordable
  customer service solution. This is because one
  support representative can manage multiple
  discussions. And at the same time assist multiple
  clients at once.

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3. Increase conversion

• Did you know that live chat can increase
  conversions? Yes, it's true. The more
  conversions, the more will be your sales.
  According, to a survey, it was seen that there
  has been a 20 increase in conversion rate with
  the live chat mechanism.
• So what are the chances that a live chat
  will increase the purchase? Well, it is somewhat
  tricky, but you can expect 40 of customers to
  make repeated purchases. By the way, it is from
  the same website and not others.
• While talking with a customer support
  representative via live chat, 13 of customers
  are ready to make a purchase once or twice each
  week. However, if they receive help from a live
  chat agent, 28 of customers are likely to add
  items to their carts.

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4. Customer retention

• Did you know that customer retention is
  challenging? Yes, it doesn't mean that once you
  got a customer, they will be your lifetime
  partner. But do you know why customer retention
  is given much importance? Since it takes a lot of
  work to attract new customers, a high priority on
  customer retention. With live chat, a company may
  be reachable 24/7. It also allows responding to
  customers' queries to enhance goods or services.
  This is an effective way to retain customers.
• According to 63 of users, Customers are more
  inclined to visit a website again if they have
  recently used live chat. However, 62 of them had
  no problem purchasing from a website that offers
  live chat help.

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5. Better customer experience

• You must satisfy customers' expectations while
  talking with them if you want to optimize the
  customer experience. A superior client experience
  is just around the corner with a communication
  tool like live chat.
• Live chat has the quickest first response
  time, with an impressive result of 2 minutes and
  40 seconds. This is nearly as quick as making a
  phone call. Emails and social media, on the other
  hand, show different data.

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Final thoughts!

• By now, it is probably clear that live chat
  technology is an efficient client communication
  tool.
• To survive among thousands of others, you
  need to use such software to stand out among the
  crowd.
• To know more about live chat software,
  contact Helium CRM.

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CONTACT US

• PHONE
• 1 437-776-4232
• MAIL AT
• contact_at_heliumcrm.com
• ADDRESS
• 30 Mistrybrook
  Crescent,
• Brampton, ON L7A 2S8, Canada