Welcome to Net-Enabled Command Capability (NECC) and Joint Combat Capability Developer (JCCD)

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UNCLASSIFIED
NECC User SupportIndividual and Staff Training
Working Group24 August 2009
Gary Chiaverotti USJFCOM J88/JCCD Development and
DOTMLPF branch 757-836-2047 gary.chiaverotti.ctr_at_j
fcom.mil
Worldwide Joint Training and Scheduling
Conference 2009-2
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UNCLASSIFIED
Agenda

• JC2 Training Management Issue update
• CJCSI 3265.02
• C2 CPM Collaboration data call
• NECC User Support
• Product development process
• Product demonstration
• Product Assessment

UNCLASSIFIED
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Joint Command and Control (JC2) Training
Management
Issue 08-005 No joint organization assigned
responsibility for managing JC2 training. Related
issue 06-001, Joint Staff Officer Training.
Discussion Transition from Global Command and
Control (GCCS) Family of Systems to Net-Enabled
Command Capability (NECC) offers opportunity for
effective and efficient training delivery to
individual warfighters worldwide based on a joint
standards-based foundation. NECC provides a
single, joint architecture to establish a common
environment for warfighters at all levels of JC2
in which both systems and functional training
curricula can be re-used and tailored to
warfighter needs. NECC material developers will
provide appropriate individual functional
training packages for each NECC capability module
produced. Current GCCS-Joint Single Service
Training Manager model doesnt provide authority
and resources to ensure NECC-related training
packages are effective, standardized, entered
into extant joint curricula, and distributed to
Services and Agencies for re-use. Endstate A
joint command and control training management
organization with the necessary authority and
resources codified by a CJCSI, in-place and
functioning. POAM Standup a stakeholders
forum to research and assess need,
responsibility, authorities, and resourcing.
Provide a POAM. Revise CJCSI 6721.02B. Lead
warfighter engagement at Global Command and
Control (GCC) Training Working Group (TWG)
quarterly meetings. OPR USJFCOM J8 OCRs JS
J-7, JS J-3
OCT 09
JAN 10
OCT 08
FEB 09
SEP 08
JUL 08
AUG 08
MAR 09
JUL 09
AUG 09
JUL 09
TM Org established
Informal CJCSI staffing process begun
Brief WJTSC 2009-1
Brief WJTSC 2009-1
Brief WJTSC 2008-2
CJCSI signed
IPR-Draft CJCSI
Brief GCC TWG
Brief C2 TWG
Begin Formal CJCSI Staffing Process
Brief C2 TWG
Brief C2 TWG
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C2 CPM Collaboration Data Call

• Background
• 2008 GDF provided specific guidance concerning
  policy and training for collaboration
• Recent C2 SWarF prioritized collaboration as the
  2 capability category to be worked by the C2 CPM
  in the POM 12 cycle
• Purpose
• To gather feedback from CCDRs, Services, and ASD
  NII on current initiatives for training and
  funding for collaboration activities meeting the
  intent of the GDF and to solicit collaboration
  issues from the C/S/As to be worked in the POM 12
  cycle.
• Method
• 8 questions concerning POM 10 activities and POM
  12 issues to be addressed

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C2 CPM Collaboration Data Call JCCD Response

• Submitted in POM 10-NECC JPMO training products
• To be addressed in POM 12
• Security policy and guidance
• C2 training management
• GCCS-J program training capabilities
• Force management
• Use of authoritative data bases

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So, what is NECC User Support and why should I
care?

• NECC User Support An integrated environment
  that is available to and easily accessible by
  each NECC user and is structured to provide
  immediate, individualized access to the full
  range of information, software, guidance, advice
  and assistance, data, images, tools, and
  assessment and monitoring systems to permit job
  performance with minimal support and intervention
  by others.
• Gold standard operational and training
  capabilities are one-and-the-same
• Supports the DOD and CJCS guidance, and USJFCOM
  Commanders C2 Vision

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Business Process Models (BPMs)

• Derived from CDP 16 requirements
• Provide detail needed by system engineers
• Defines services needed to conduct business
  process
• BPM Provide User Support
• USP 1 User Support Content Management
• USP 2 Problem Resolution
• USP 3 Collaboration
• USP 4 Perform Search
• Result in development of services and
  functionalities
• System training (NECC CDD KPP 3)
• Training support (NECC CDD KSA 3)

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Provide User Support
Content Provider
Content Provider Processes
Continue Search?
Yes
All Knowledge Repositories
X
No
Utility Service Search
Knowledge Base
User Done with Problem
Problem Resolved?
User Provides Feedback
EPSS
No
User Search
O
X
X
Yes
Social Media
User
User Updates Knowledge Base
User Has Problem
JKDDC
Who searches for solution?
User Resolves Problem
O
Utility Service Update
User
User Generates Trouble Ticket
Service Desk
Who generates Trouble Ticket?
O
Phone Call, Email, or Chat
Phone Call, Email, or Chat
Trouble Ticket
User Contacts Tech
Utility Service Trouble Ticket Submission
Tech
Inform User
Tech Generates Trouble Ticket
Tech Finds Solution
Tech Resolves Problem
Tech Updates Knowledge Base
JTOCC Tech
User
O
Tech
Who Resolves Problem ?
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Questions or Comments prior to passing the baton
to the NECC JPMO?
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Defense Information Systems Agency
A Combat Support Agency
NECC User Support Architecture Framework
Mike Thorpe DISA, NECC JPMO Technical Operations
and Support August 2009
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Agenda
A Combat Support Agency

• NECC FY08 Training Assessment
• NECC FY09 Training Development
• NECC Training Tools
• Virtual Service Desk (VSD)
• Electronic Performance Support System (EPSS)
• Distributed Learning (DL)
• Preparation for End-to-End

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Training Evolution

• Leverage legacy GCCS FoS training content
• Identify training content suitable for NECC
  migration

• Develop Embedded training tools
• Produce SCORM conformant Distributed Learning
  content

• Evolving T2, Live-Virtual-Constructive collective
  capabilities
• Interface to LVC data sources TENA, HLA, DIS,
  TTRs

• Development of fully embedded individual
  collective training support
• Support of Range of Military Operations (ROMO)
  Joint, Interagency, Intergovernmental, and
  Multinational (JIIM) exercises

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• FY08 Training Assessment Points
• Training was only lecture format vs. practical.
• Not enough time allocated for training.
• Users wanted practical exercises to become
  familiar with CMs.
• No comparison provided to allow the student to
  jump from present C3/C4I systems to a net-centric
  concept.
• Functional architecture was presented without
  benefit of defining or explaining it.
• No legend or data dictionary to explain the
  myriad of acronyms, abbreviations, and brevity
  codes through the training packages.

Taken from ATEC Capability Module Assessment
Report (CMAR) report dated 29 September 2008.
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• FY09 Training Development
• Taking a blended approach to providing
  net-enabled training
• Development of Instructor Lead Training for
  End-to-End
• September 14-15, 2009
• Providing robust DL Pre-Req courseware
  distributed on JKDDC.
• Developing a virtual service portal for on-demand
  support
• Providing embedded documentation and downloadable
  content

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Virtual Service Desk
The VSD is a web-based 24x7 accessible capability
which provides NECC users a single point of entry
to access NECC information and self-help
utilities.

• Web-based user portal sitting within AKO/JKO
  framework
• Direct Single Sign-On to Training resources
• Trouble Ticket submission to Tier 1 Service Desk
• CM Overviews Descriptions
• Acronyms Terms database

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Electronic Performance Support System
The Electronic Performance Support Service (EPSS)
is a web-based document delivery environment
intended to standardize the development and
distribution of training materials such as

• Software Users Manuals (SUM), System
  Administrator Manuals (SAM)
• Context sensitive help, and embedded training on
  demand      
• Task-based flash video vignettes. Functional
  Tutorials are developed to run in either a watch
  and learn (observe) mode or a do and learn (take
  action) mode.

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August
July
September

1 15
31 1 15
31 1
15 30
VSD NIPR/SIPR Development
Capability Training Development
E2E Event
E2E Prereq training
1-20
E2E Training
NECC Training Key Dates CTT Tester Training
Aug 11-12 E2E Prerequisite training Sept
1-20 E2E Instructor Lead Training Sept 21-22
21-22
Event Execution
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Preparation for E2E

• NECC content available on JKDDC
• NECC 101
• CM Courseware (IAPD)
• Program of Instruction w/ Instructor Lead
  Sessions
• Updated Virtual Service Desk w/support options
  available
• On-demand chat with Tier 1
• Trouble Ticket Submission
• FAQs
• EPSS Revised/Created Training Documents (XML)
• CM SUM and SAM documentation
• JPR focused Functional Tutorials

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Training Product List
ARTIFACT DATE VERSION STATUS
Joint Systems Training Plan (JSTRAP) 02/09 V0.0.7 Completed and vetted by TRAT
EPSS Content Writers Guide 01/09 V2.0 Distributed to CPMOs, added as a Configuration Item (CI) for CM.
Guidelines for Creating Functional Tutorials (FTs) 01/09 V1.1 Distributed to CPMOs, added as a Configuration Item (CI) for CM.
JKDDC Content Design and Development Guide 04/09 V2.0 Official Content Design Guide for JKDDC
NECC Style Guide w/ Templates 04/09 V1.0 Vetted with TRAT, testing with JKDDC for FY09 use.
Documents are uploaded to Training Documents
folder on https//www.us.army.mil/suite/folder/16
080361
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Next Steps

• Getting the Word Out
• Briefing at the GCC TWG quarterly meetings since
  07
• Briefing at the WJTSC since 08
• NECC DL Courseware
• Upload FY09 CM courses and updated NECC 101
• VSD FY09
• Will collect FY09 CM content
• Will be utilized for End-to-End testing events
• Continue SE Process for User Support CM
• Integrate Virtual Service Desk (VSD) and EPSS
  designs
• Support NECC Developmental Tests (DT) Prototyping
  and E2E Test Activities
• CTT August 11-12
• E2E Sept 21-25

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Virtual Service Desk EPSS
Capabilities Video Demo
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Questions or Commentsfor either JCCD or NECC
JPMO?
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Backup slides
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JCCD POCs
Bob Schloss Branch Chief DOTMLPF Branch USJFCOM
J88/JCCD 757-836-9342 robert.schloss_at_jfcom.mil
Gary Chiaverotti Analyst DOTMLPF Branch USJFCOM
J88/JCCD 757-836-2047 gary.chiaverotti.ctr_at_jfcom.m
il

• Tangie General
• Analyst
• DOTMLPF Branch
• USJFCOM J88/JCCD
• 757-836-6067
• tanyeil.general.ctr_at_jfcom.mil

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NECC JPMO POCs

• Paul Stoskus
• DISA , NECC JPMO
• Branch Chief,
• Technical Operations Support
• [phone]
• Paul.Stoskus_at_disa.mil

• Mike Thorpe
• NECC JPMO Training Contractor
• [phone] x124
• mthorpe_at_adgcreative.net

Ray Engblom DISA NECC JPMO Technical Operations
and Support 703-882-1185 Raymond.Engblom_at_disa.mil
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Capability Definition Package 16-System Training
and Training Support

• KPP 3 and KSA 3 describe system training and
  training support attributes to be developed as
  part of the materiel solution acquisition
  life-cycle as
• An integral part of the acquisition process,
  end-to-end
• Net-enabled, providing access to available
  training at any time from any location
• Compliant and interoperable with the Training
  Transformation (T2) pillars
• The Joint Knowledge Development and Distribution
  Capability (JKDDC)
• The Joint National Training Capability (JNTC)
• Joint Assessment and Enabling Capability (JAEC)
• Dynamic and responsive to changing needs
• Able to switch between real-world/real-time and
  training modes with a single definitive action to
  allow the use of operational NECC applications,
  databases, and services for training
• Capable of comprehensive after-action reporting
• Linked to the DoD readiness system
• Usable for mission rehearsal and adaptive planning

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USP 1 User Support Content Management
Reference FDCE Piloting SOPs
Draft Content Posted in FDCE Working Folder
Loading of New Conf Managed Item (Static Content)
DeveloperSubmits Content
Developer Configuration Mgmt Changes Filename to
Final, Posts in CM Folder, Sends Email to
JPMO Configuration Mgmt
Developer Review, Posts in FDCE Controlled
Artifacts Folder, Sends Email to JPMO Build
Manager
No
Developer R4eceives Approval from JPMO
Developer
Yes
Boot Camp
DevelopersBoot Camp?
Push
Email
Email
Email
Utility Service Update Dynamic Content
JPMO Receives DeveloperContent
Document moved to JPMO Configuration Mgmt
Repository (SVN) Ready For Use
EPSS Editor Receives Final Content
Pull
Entity Service Data Stores
Content Accepted by JPMO
JPMO Reviews Coordinates Updates with Developer
Content Acknowledged by JPMO Configuration
Management
Email
Email
Pull
Review, Convert, Test, Approve Content
Send Content To EPSS Editor
Store in Collaboration Repositories
JTOCC Receives Final Content
Review, Test, ApproveContent
JPMO/JTOCC
Approved?
Store in Metadata
Yes
Store in EPSS Repositories
Review, Test, ApproveContent
Utility Service Content Mgmt
Track Utilization
Store in Search Index
No
KB Editor Receives Content
Archive Content
Store in KB Repositories
Social MediaEditor Receives Content
Display Content
Email
Display Service
SocialMedia
Categorize/ Filter Content
KB
Yes
User Receives Notification to Resubmit Content
Register for Notifications
Content Type?
User
Display Content
Subscribe?
Utility Service Subscription
No
Submit Content
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USP 2 Problem Resolution
Exchange Phone Call for Problem with User
Service Desk Receives Problem Notification
Phone
Submit Trouble Ticket
External Service Desk Resolution Process
Manage Trouble Ticket
Tech updates KB with solution
Exchange Email for Problem with User
Email
O
Service Desk


Exchange Chat Messages with User
Portal (VSD)
Service Desk Resolves Problem / Closes Trouble
Ticket
Utility Service Chat
Utility Service Update
Voice
Email
Chat
Check Status Of Trouble Ticket via Phone
Phone
Exchange Phone Call with Service Desk Personnel
User Experiences Problem
Check Status Of Trouble Ticket via Email
User updates KB with solution
Exchange Email with Service Desk Personnel
Yes
Email
O
O
Problem Resolved?
User
Type of request ?
User Problem Resolved
No
No
Exchange Chat Messages w/ Service Desk
Ask Questions/ Track Trouble Ticket via Portal
Portal (VSD)
O
User submits Trouble Ticket ?
User Submits Trouble Ticket via Portal
Utility Service Trouble Ticket Submission
Utility Service Trouble Ticket Portal
Yes
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USP 3 - Collaboration
Phone
Providing a telephone capability is not part of
NECC. The activity is the use of a phone to
collaborate.
Email
Utility Service Chat
User with Service Desk
Chat
O
Forums
Utility Service Collaboration
FAQs
How does user collaborate ?
O
Yes
User Resolved Problem ?
Wikis
No
Blogs
O
No
O
User with User
Forums
Continue Collaboration ?
Yes
Phone
Social Media Used
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USP 4 Perform Search
Utility Service Search Service
Search All Repositories
Conduct Simple Search
Search Knowledge Base
Data Found ?
Filter Data ?
User
Discover Data
Retrieve Data
Search Form
Yes
No
O
O
O
O
Search EPSS
Search Type ?
Yes
No
Conduct Advanced Search
Filter
Search Social Media
Filter Data
Search JKDDC
Continue Search ?
Utility Service Repository Search
Display Search Results
Yes
No
O
Utility Service Display