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Title: P1246990947GFOuj

1
Academic Medical Center to Rural
Clinic Insuring Fair and Accurate Representation
in Vermont Go Local Shiela Phillippe, MLIS,
Dana Medical Library Tina Kussey, MLS, Dana
Medical Library Alan Lampson, MLS, Frymoyer
Community Health Resource Center, Fletcher Allen
Health Care, MLS Marianne Burke, MLS, AHIP, Dana
Medical Library Lesley Boucher, BS, Dana Medical
Library

Methods
Results
Background

The Vermont Go Local team met with stakeholders
from FAHC to identify areas of concern.
The hospital management provided staff to review
their own website and directories.
Within Vermont Go Local all hospital services
were identified. The hospital staff then checked
the accuracy of provider addresses, names of
facilities, and types of clinics.
New definitions and procedures were developed
which modified the application of service
terms, specifically clinic and provider service
terms, health topics, and geographic
distribution.
New indexing procedures were implemented to
consistently apply Vermont Go Local service terms
and health topics.
Vermont Go Local team added and revised FAHC
records in the Vermont Go Local database.
A Vermont Go Local staff member was assigned as
the FAHC liaison.

After the hospital reviewed their existing
Vermont Go Local records 47 were added and 44
were revised. Many of the revisions were changes
in address, telephone numbers, inaccurate service
terms and health topics.
The new definitions and procedures were then
applied to the remaining seventeen Vermont
hospitals (including outpatient clinics,
ambulatory care centers and providers).
The Vermont Go Local staff now use the new
definitions and procedures that were developed
for the initial revisions of the FAHC records.
One of the Vermont Go Local staff now works as a
liaison with the FAHC so that the process is
proactive rather than reactive.

The Dana Medical Library, Fletcher Allen Health
Care (FAHC), and United Ways of Vermont, Vermont
2-1-1 received funding in April 2005 from NLM to
index health care providers and facilities into
the web-based health care directory, Go Local.
During the review process, the FAHC
administrators expressed that the Vermont Go
Local database did not accurately represent their
clinics, providers and services. This prompted
the Vermont Go Local team to review the
hospitals records.
The hospital acknowledged that it was difficult
to find services offered and that some of the
information on the hospital web site needed
updating.

Objectives
Conclusions

Address the problem of inaccurate and incomplete
listings of services at FAHC and its resolution
in the development of the Vermont Go Local
database.
Develop procedures that will assist other Vermont
Go Local database developers increase the
accuracy of the records of a large academic
medical center.
Improve communication with our partners.

Gathering information to ensure a fair and
accurate representation about every hospital
clinic, ambulatory care center and provider
listing is a challenging and time consuming task.
Working with FAHC staff was essential to identify
all hospital services, clinics and providers.
Establishing an ongoing relationship with the
academic medical centers assures accurate entries
without waiting for the annual audit cycle.

For further information