NORTH WESTERN RAILWAY,

1
STUDY OF BENCHMARKING NORMS FOR SICK LINE STAFF
AC COACH ATTENDANTS

• BY
• NORTH WESTERN RAILWAY,
• JAIPUR

Shri Arunendra Kumar, CPO
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Benchmarking (BM) Norms
1
A.
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Other Inputs of Staff in Sick Line as per
Benchmarking norms
2
B.

• Statistical 8 men each for Electrical
  Mechanical with Depot holding of more than 150
  coaches.
• Material Storage/Accountal
• Mech. - 26 men for 150 or more coaches
• Elect. - 13 men for 150 AC coaches or more
• - 15 men for excess of 500 coaches
  including AC coaches.
• Power cars 12 men (Electrical) for 10 power
• cars.

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Depots Inspected
3
C.

• Jaipur
• Jodhpur
• Bikaner
• Mumbai Central
• Bandra Terminus
• Surat
• Ahmedabad

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BM Norms are Applicable to Target Ineffective
Coaches
4
D.

• Targets for Sick Line are
• AC Coaches 3
• NAC Coaches 2.5

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Actuals of Sick Ineffectiveof Coaches
5
E.
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Staff for AC Coach Maintenance for all Types of
Work(Separate Workwise Bifurcation is virtually
Non-Existent)
6
F.

• Figures are not comparable as TL/AC Cadre is
  merged.
• Figures in Brackets () indicate staff per Coach.

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Actuals of Sick Ineffective of Coaches
7
G.
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Men on Roll in various Depots
8
H.
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BM Norms for AC Coaches creates a situation of
Staff Sanctions for no work
9
I.

• At JP the AC Coach holding is 103 Coaches. But
  there was no AC coach in Sick Line at JP.
• Jan 07 26 days (Staff idling).
• Feb 07 20 days (Staff idling).
• This peculiar situation is true for most of the
  depots ( except mega depots). Even in mega depots
  the actual staff available is much more than the
  prescribed BM norms.

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Sick Line (Electrical)
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J.

• Though separate BM norms exist for Sick Line
  but, as a practice, staff distribution is not
  done for separate location of work. These
  locations could be sick line, platform, pitline
  etc. It is based on day to day judgement. Hence
  comparisons are not feasible.

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The RAC Electrical Staff Distribution in Two
Categories viz Maintenance and Escorting
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K.
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Change in ground realities after issue of BM
norms
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L.

• Mechanical
• Increase in Train Kilometrage before next primary
  maintenance.
• Lighter and long lasting Composite brake blocks
  instead of cast iron brake blocks.
• Increase in use of stainless steel or FRP in
  coaches.

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Change in ground realities after issue of BM
norms
13
L.

• Electrical
• Invertors in AC coaches
• AC fans
• VRLA Batteries
• Roof Mounted ACs (RMPU)
• Note - Above changes have improved overall
  
• reliability leading to less Ineffective of
  Coaches and reduced coach
  detachment on line.

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Observations
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M.

• Sick Line staff is for Maximum Ineffectives of
  Coaches. Actual Ineffectives of Coaches are very
  much less.

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Observations
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M.

• Outsourcing (which has happened selectively)
• Cleaning in Sick Line.
• Passenger amenity maintenance of coaches.
• Repair contracts of Electrical Sub-assemblies
  like RMPUs/ Alternations/ Water Raising
  Apparatus.

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SUGGESTIONS
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N.

• Avoid situations for AC coaches where staff
  exists without work for long periods.
• Multi-Skilling
• Only TWO categories of staff needed in Sick Line.
• - U/gear Technician.
• - Coach Amenity Technician.
• To enhance skills mandatory and periodical
  Training programme to be launched, may be through
  PPP. Presently, Railway trains running staff in
  a formal way.

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SUGGESTIONS
17
N.

• Productivity enhancement
• Provide motorized and full spectrum of hand
  tools to artisans e.g. Carpenter in any of the
  depots is not having a Tool belt. Motorized hand
  tools exist as samples only. Carpenters still
  use chisels for cutting a ply in curve shape.

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SUGGESTIONS
18
N.

• Merge coaching cadre of Mechanical Electrical
  to consolidate BM norms further.
• Merge RAC TL staff for improving productivity
  of electrical staff.
• Power cars equipment maintenance is already
  outsourced to OEMs. Separate classification of
  staff in BM Circular is not needed.

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SUGGESTIONS
19
N.

• Provide computers, scanners, printers, digital
  cameras and LAN Statistical staff shall get
  reduced.
• Delegate powers for Transportation contracts
  including handling of material to SSEs of Sick
  Line. It shall reduce Material Storage/
  Accountal staff.

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CONCLUSIONS
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O.

• Due to reduction in Sick Line Ineffectives the
  BM norms provide for quite relaxed availability
  of staff in Sick Line, both in Mechanical and
  Electrical Departments.

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CONCLUSIONS
21
O.

• Depending on acceptability of suggestions, Sick
  Line staff Mechanical Electrical can be
  reduced by 25-30 . Moreover, AC staff and TL
  staff should be integrated and separate BM norms
  for AC be pruned drastically or WITHDRAWN.

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CONCLUSIONS
22
O.

• All benchmarking norms are issued by concerned
  Executive Branches. However, no reference to
  Personnel Branch is made at Boards level before
  issue. It is suggested that Benchmarking norms be
  issued by Establishment Branch of Board, as it
  relates to creation of staff.

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AC COACH ATTENDANTS
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BM norms issued by Commercial directorate -
Commercial circular No. 29 dated 13.09.99
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A.
No supervisor for Other Mail/Exp train. For
Super fast Mail/Exp 1 ACCI per four coaches
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Duties of ACCA
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B.

• Boards letter No. 83/Elect/138/8 dated
  24/25-10-85.
• There are 22 items of duties in this list
• 21 concern commercial directorate.
• One is technical reg. noting of pressure/
• voltages (Not actually done).

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C.
Observation

• Presently all ACCAs are with Continuous
  classification. Workload justifies EI
  classification. Change over EI has been
  restricted by Boards letter No. E(LWA)61/Adj/8
  dated 7.5.69 which refers to directions from
  Ministry of Labour.

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AC Coach Holding
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D.
All Group D RAC staff get chance by rotation
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Ground realities of ACCA
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E.

• No separate cadre and all Group D RAC staff get
  a chance by rotation.
• Overtime earnings are very very high.
• Very long duty hours in continuous roster. An
  ACCA, say, 2903 Dn BCT-ASR puts in 66 40 hours
  in UP/Dn directions combined. He takes
  Compensatory rest on return to Headquarter as
  also Overtime.

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Working of ACCI/ACCA in 2903 DN/2904 UP Golden
Temple Mail, BCT-ASR - Overtime Calculation
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• Total Duty
  68.40 hrs.
• Total duty in an average period 192.16 hrs.
• Employees required 5
• OT in a month 192.16-10488.16x2176.32 hours
  per employee.

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Overtime details at RAC depotJaipur
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F.

• Jan Dec06 (11 months only).
• Rs. 21.3 lakhs for 97 men
• Men Value (in lakhs of Rs.)
• Total 97 21.31
• Average - 21,958
• or Rs. 1996/- pm per
• employee.
• Maximum per person Rs. 47,655 earned in 10
  months working which works out to
• a) 40 at minimum of scale of pay and
• b) 33 at maximum of scale of pay.

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Suggestions
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G.

• If commercial duties are outsourced, which has
  happened because of IRCTC taking over, ACCA
  category can be ABOLISHED.
• AC coach problems enroute, if any, can be handled
  by one supervisor and one AC fitter per train
  (Rajdhani-Shatabdi) and Platform staff at halts
  for Super Fast and Other Mail/Exp. Trains.

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THANK YOU
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Annexures

• Benchmarking norms for Sick Line staff (Mech).
  Railway Boards letter No.2000/MC/143/5 dated
  24.12.2001
• Benchmarking norms for Sick Line staff (Elect).
  Railway Boards letter No.2000/Elec(G)/181/21 Pt
  dated 22.11.2004
• Executive Director/Passenger Marketing. Railway
  Boards letter No. 99/TG.V/12/2 dated 13.09.99
  regarding deployment of existing staff on train.
• Duty list of ACCA annexure to Boards letter
  No. 83/Elect 1/138/8 dated 24/25.10.85.

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BENCHMARKING NORMS FOR MAINTENANCE STAFF -
PROVISION FOR COACHING MAINTENANCE
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NOTE 1. The above norms (other than sick line
are inclusive of rest giver allowance (RC) but
leave reserves (LR) may be provided as
applicable. For sickline, both LR RG are
included. 2. The norms do not cover Ministerial
staff and divisional control staff which may be
provided according to local practices.
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Bench Marking for providing maintenance
escorting staff for AC coaches as well as
maintenance staff for TL coaches
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Deployment of escorting staff on Rajdhani/
Shatabdi Express/Rajdhani type nominated
trains/other Superfast Mail/Express Trains
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N.5 No ACCA for AC Chair Car.