Voice Over IP / Internal Presentation

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Qwest Provisioning Repair
The Qwest CLEC Forum September 16-17, 2002
The information provided on every slide in the
following presentation is for training purposes
only. The information provided does not create or
modify any legal obligations, promises or
expectations between Qwest and CLEC customer. The
parties relationship is governed by existing
legal obligations and contracts.
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Qwest Provisioning Repair
The Qwest CLEC Coordination Center (QCCC) is the
Network Overall Control Office (OCO) which
exclusively facilitates the provisioning of
Unbundled products for 14 states.
Q w e s t W h o l e s a l e M a r k e t s
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QCCC Operations

• QCCC opened May, 2001 with Coordinated Meet
  Orders
• Expanded March, 2002 by adding Basic Orders
• Dedicated staff of 101 employees.
• 7 Screeners Load work to Coordinators/Testers
• 56 Coordinators DSO provisioning
• 24 Testers DS1 and above provisioning, IPG,
  Warranty
• 14 Management Staff
• Hours of Operation 7AM to 9PM (CDT) / Manager
  pager duty 24/7
• Employees work loaded by Central Office
• Early Install opportunity on New Loops at
  pre-survey

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Commitment to Quality

• QCCC Weekly audits on performance tests that
  insure a quality loop before turning over to the
  CLEC.
• Field Technician and Central Office weekly audits
  on DS1 ISDN capable loops to insure quality
  before turning over to CLEC.
• QCCC Monthly Coach detailed review of random
  sample orders for every coordinator/tester.
• Official Staff process compliance reviews.
• QCCC In center reviews twice yearly.
• Repair, Field Central Office reviews twice
  yearly.
• Random sample reviews weekly
• Performance Management
• QCCC Coordinators/Testers and Coaches held
  accountable.

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Quality Controls

• Daily Miss Call
• Missed provisioning commitments I reports
  (Repair report
• within 30 days of installation) are read out
  on
• Mandatory attendance for all involved
• Performance manage to findings
• Attended by QCCC, Field, Central Office,
  Repair Operations
• and Staff
• Weekly conference calls
• QCCC Official Staff Process Team
• QCCC, Central Office Directors Process Team
• Central Office Managers and Staff Process Team
• Field Operations Managers and Staff Process
  Team

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Quality Controls

• QCCC Records Retention
• Every order filed and retained on site for 1 year
• Order description, Loop Make-up, test results
• Notes archived and retrievable electronically
• 3 year retention in off-site records warehouse

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Unbundled Loop Installation Order Volumes
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OP13A Unbundled Loop Coordinated Cuts Performed
On Time Benchmark 95
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OP13A Unbundled Loop Coordinated Cuts Performed
On Time Benchmark 95
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