Title Block

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OWNERSHIP PRESERVATION
Helping Strengthen Financial Foundations
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THE COMPLETE Citi
Citi Financial
Citi Mortgage
Citi Home Equity
Citi Trust Bank

• The Citi Office of Homeownership Preservation is
  the result of business and Community Relations
  partnering to find solutions to preserve
  homeownership in communities where we live and
  work.
• 1.866.915.9417

1.866.915.9417
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Citis OFFICE of HOMEOWNERSHIP PRESERVATION
Founded in 2007, the Citi Office of Homeownership
Preservation coordinates and leverages multiple
efforts to help borrowers stay in their homes
whenever possible. We work diligently with
borrowers who want to stay in their homes, who
remain in contact with us, and who have
reasonable levels of income, to find ways to keep
them in their homes. Our success is due largely,
and depends on how well we work with authorized
third-parties, counselors, such as yourselves.
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1.866.915.9417
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Citis OFFICE of HOMEOWNERSHIP PRESERVATION

• Focuses on counselors and other third parties
  representing Citi borrowers
• Works with Citi borrowers at risk
• Facilitates affordable, sustainable solutions
• Making Home Affordable part of the Obama
  Administrations Financial stability plan
• Industry-leading, innovative solutions (Citi
  Unemployment Assistance Program)
• Assistance for non delinquent borrowers
• Serves as a gateway / liaison
• OHP staff is first point of entry for counselors
• Oversee the transactions referred from start to
  finish
• Solve problems
• Facilitates the expansion and adoption of best
  business practices
• Enhances the outreach and education to Citi
  borrowers at risk through direct borrowers
  outreach events with partners and other industry
  stake holders
• Provides and/or supports capacity-building
  training to partners to improve program efficacy
  in communities
• Provides financial support through contributions
  and grants when possible

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1.866.915.9417
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Citis OFFICE of HOMEOWNERSHIP PRESERVATION
Goals

• Aggressive outreach to borrowers in distress
• Direct outreach
• Citi initiatives
• Pre-Delinquent borrowers (Citi Homeowner
  Assistance Program)
• Delinquent borrowers
• Borrowers experiencing unemployment (Citi
  Unemployment Assist Program)
• Non-delinquent borrowers
• Partnerships with non-profits and other industry
  stakeholders
• Business practices
• Adopt, expand, standardize and review
• Amplify and share success
• Continue to monitor and track our performance as
  it relates to
• Operations
• Processing
• Underwriting
• For the latest data, visit the U.S. Mortgage
  Lending and Foreclosure Prevention Report found
  at https//globalconsumer.collaborationtools.cons
  umer.citigroup.net/sites/globalcr/comm/Lists/ann/D
  ispForm.aspx?ID50RootFolder2Fsites2Fglobalcr
  2Fcomm2FLists2Fann or visit Community
  Relations http//www.citigroup.com/citi/citizen
  / (go to Community Relations to US Mortgage
  lending and Foreclosure Prevention Report)

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1.866.915.9417
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Citis PARTNERSHIPS WITH NONPROFITS

• Neighbor Works America
• ACORN
• Neighborhood Assistance Corporation of America
  (NACA)
• National Council of La Raza (NCLR)
• Consumer Counseling Resource Center (CCRC)
• National Training Information Center (NTIC)
• National Foundation for Credit Counseling (NFCC)
• HOPE Now Alliance
• Ad Council
• HPF 1.888.995.HOPE

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1.866.915.9417
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OHP RESOURCES

• One number for counselors to call
  1.866.915.9417, or email mortgagehelp_at_citi.com
• Website www.mortgagehelp.citi.com
  http//www.citigroup.com/citi/citizen/community/ho
  meownershippreservation/index.htm
• Seasoned case specialists
• Access and escalation to management
• Best business practices and initiatives
• OHP Activities
• Counselors Event
• Borrowers Event
• Consumer curriculum http//www.citigroup.com/citi
  /financialeducation/edu_resources.htm

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1.866.915.9417
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CONSUMER PRESENTATION
Presentation for Consumers at Risk of Foreclosure

• Available for community partners to use
• Able to be co-branded
• Handouts for take-aways
• Better prepared for one-on-one
  counseling
• Downloadable at
  http//financialeducation.citi.com Click on
  Educational Resources

1.866.915.9417
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CONSUMER PRESENTATION
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1.866.915.9417
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IMPORTANT CONTACT INFORMATION

• Citi Toll-Free Assistance
• Office of Homeownership Preservation
  1.866.915.9417
• Email mortgagehelp_at_citi.com

1.866.915.9417
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Questions?