Even When You Do All The Right Stuff

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Even When You Do All The Right Stuff

• What happens when you hit a Dead End?

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Uh Oh!

• Brainstorm situations or types of participants
  who have brought your hiking to a halt.

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• In groups, come up with a possible reason for the
  behavior or situation which is causing the
  roadblock.

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Heres Some Hikers Roadblocks

• Boredom
• Impatience
• Frustration
• Poor meeting planning/facilitation
• People need a break
• Challenging topic
• Power imbalance
• Distractions
• Personal issues

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Interpersonal Needs

• Inclusion

Influence
Intimacy
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• Using the handout Interpersonal Needs of Team
  Members, read the descriptors and decide which
  one fits you most of the time. Go stand by the
  poster which describes your need.

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• In your group, think about how you might act
  out if your needs arent being met.

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For those with Inclusion Needs

• Be clear about the mission of the group up front.
• Let them know their roles and responsibilities
  ahead of time.
• Use facilitative processes that allow them to
  share their perspective and hear the perspective
  of others.

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• Look back on our chart of difficult situations.
• What type of person or scenario would those
  prevention strategies have helped?

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For Those with Influence Needs

• Be clear about the the group rules (roles,
  responsibilities and leadership).
• Give them a job (co-facilitator, recorder,
  timer, convener).
• Use facilitative processes that allow them to
  share their expertise appropriately.
• A caution dont let them dominate the dialogue.

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• Look back on our chart of difficult situations.
• What type of person or scenario would those
  prevention strategies have helped?

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For Those with Intimacy Needs

• Allow time for introductions and warm-up
  activity.
• Utilize some small group processes.
• Use facilitative processes that allow them to
  interact with different people at different
  times.
• Make personal contact with them vs. using a
  form letter or group email.

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• Look back on our chart of difficult situations.
• What type of person or scenario would those
  prevention strategies have helped?

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Heres another way to clear the trail

• Using our training design non-negotiables, lets
  start with NORMS.
• Using the handout Norms for Avoiding/Managing
  Conflict, brainstorm possible norms to avoid
  problem behaviors.

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First Aid for the Facilitator

• Lets look at the Language of Facilitation

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Sometimes our hiking boots can be a little too
tight.

• Control or implied control in trainings or
  presentations will make learners feel
• Resentful
• Frustrated
• Angry
• Rebellious

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Seven Auditory Forms Use to Alter a Learners
Behavior

• Hope
• Imply
• Suggest
• Ask
• Tell
• Demand/Threaten
• Force

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Use SAT for Best Results

• As a presenter you want to use the best ways to
  get the learners to do what you want them to do
  without manipulating or controlling them
• Suggest - Ask - Tell

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Be a Guide

• Suggest- Ask - Tell
• State common concerns/issues/beliefs up front.
• Use AND not BUT.
• Use invitational words invite, suggest, offer,
  consider.

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• Get a scenario of a difficult person or
  situation.
• How might you deal with that person using any of
  the new knowledge you have acquired?

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Facilitators /Trainers

• FOCUS
• Get attention
• Clarify purpose
• Give directions
• What part of SAT can you use. Any new phrases
  youd like to incorporate into your language of
  facilitation?

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Facilitators /Trainers

• Engage
• Enlist Participation
• Enlarge Perspectives
• Invite group awareness
• What part of SAT can you use. Any new phrases
  youd like to incorporate into your language of
  facilitation?

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Facilitators /Trainers

• Connect
• Foster understanding
• Promote awareness