Performance Management

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Performance Management

• A Policing Perspective
• Richard Childs

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Tripartite Arrangement
Home Office (HO)
Association of Chief Police Officers (ACPO)
Association of Police Authorities (APA)
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Accountabilities within British Policing

• Chief Constable control and direction
• Police Authority provision of an effective and
  efficient police force for an area
• Home Secretary National policing plan and
  performance assessment

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Ensuring the Balance
Home Office Objectives
Police Force
Local Needs
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Dilemma

• How do you set organisational priorities
• that encompass these competing
• demands?

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The National Policing Plan overriding
priorities

• Providing a citizen focussed service to the
  public
• Tackling anti-social behaviour and disorder
• Continuing to reduce burglary, vehicle crime,
  robbery and drug-related crime
• Combating serious and organised crime, both
  across and within force boundaries
• Narrowing the justice gap by increasing the
  number of offences brought to justice

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Managing Conflicting Demands

• National priorities vs. local needs
• Criminality vs. public reassurance
• Speed of response vs. desire for foot patrol
• Force corporacy vs. BCU independence
• 5 years vs. year-on year comparisons

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A Sceptical Thought?

• As Pollitt (1999) points out, it is in any
• political partys interest to set open
• ended and vague objectives as this
• leaves them with the greatest margin of
• interpretation to be able to claim
• success.

Pollitt, C (et al) (1999) Performance or
Compliance? Performance Audit of Public
Management in Five Countries Oxford Oxford
University Press
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Why this level of scrutiny?

• Police expenditure 9.6 billion
• Spending Review 2004
• Can establish what it buys in input e.g. more
  police officers
• But cannot establish output
• Home Office Public Service Agreements

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PSA 1

• Reduce crime and the fear of crime improve
• performance overall, including by reducing the
• gap between the highest crime CDRP and the
• best comparable areas and reduce
• Vehicle Crime by 30 (2004)
• Domestic Burglary by 25 (2005)
• Robbery by 14 (2005)
• and maintain that level.

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PSA 2

• Improve the performance of all police forces,
• and significantly reduce the performance gap
• between the best and the worst performing
• forces and significantly increase the
• proportion of time spent on frontline duties

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Changes In Approach

• Increased inspection
• Increased measurement
• Increased use of objectives
• Increased diversity of measurement
• Increase frequency of measurement

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Changes In Inspection

• Audit Commission
• Her Majestys Inspectorate of Constabularies
  (HMIC)
• Police Standards Unit (PSU)
• Police Performance Delivery Team
• Home Office Intervention

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Intervention

• HMIC and PSU collaborative effort
• Monitoring
• Formal Engagement
• Formal Collaboration
• Statutory Intervention

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HO units and departments impacting on police
force policy

• Police Policy Directorate
• Police and Crime Reduction Group
• Action Against Crime Disorder Unit
• National Crime Fighting Fund
• Action Against Drugs Unit
• National Crime Reduction task Force
• Juvenile Offenders Unit
• Financial Crime Unit
• Vehicle Crime Reduction Action Team
• Performance Strategy Management
• Police Leadership Powers Unit
• Policing Organised Crime Unit
• Police Resources Unit
• Police Resources Unit
• Police Scientific Development unit
• Police Science Technology Unit
• Police Standards Unit
• Organised Crime Strategy Group
• Crime Criminal Justice Unit

• Offenders Corrections Unit
• Policing Reducing Crime Unit
• Communications Development Unit
• Economics Resources Analysis Unit
• Correction Policies Unit
• Criminal Justice Integration Programme
• Criminal Justice Joint Planning
• Criminal Justice Reform Unit
• Justice Victims Unit
• Sentencing Offenders Unit
• European International Unit
• Finance Planning Unit
• Judicial Cooperation Unit
• Strategic Policy Unit
• Corporate Management Unit
• Active Community unit
• Family Policy unit
• Race Equality unit
• Performance, Delivery Strategy Unit

Jenkins, S (2002) A Keep Police Off The Street
Strategy The Times, 22 March 2002
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Policing Performance Assessment Framework
A Citizen Focus This is an area affected by all
other aspects of performance and reflects
satisfaction with service delivery as well as
overall trust
Priorities set nationally and locally
1 Reducing Crime Where police activity helps to
prevent and reduce crime
2 Investigating Crime Where police
activity solves crime and brings offenders
to justice
3 Promoting Public Safety Where police
activity promotes public safety and
reduces anti-social behaviour
4 Providing Assistance Where police respond to
general requests for assistance and support
B Organisational Capability Outcomes are
affected by the level of resources available and
how they are deployed
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Is every performance indicator a priority?

• If everything is a priority then nothing is!
• 2002/03 Policing Plan - 71 existing PIs and 22
  new ones
• Weighting a detected murder vs. a shoplifter
• How do you measure the preventative element e.g.
  terrorism?
• Service of last resort or is that resource?

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PPAF aims to support improved performance
management by

• Capturing the breadth of modern policing while
  maintaining a focus on key strategic outcome
  measures
• Developing a national framework for comparing
  performance that can allow for local priorities
  and circumstances
• Reflecting the reality of modern policing, where
  success depends not only on effective police
  activities, but through the use of effective
  community partnerships
• Ensuring the performance comparisons are fair,
  analytically sound and simple to understand
• Providing a stable basis for comparison over time
  while retaining a flexibility to adapt to
  changing priorities

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An Interim Methodology

• Quantitative Analysis Tool
• A simple tool for reviewing performance at force,
  BCU and CDRP levels
• Key performance measures are included
• Performance Monitors

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Ministerial Objectives
Quality PIs
BV Reviews

NCRS Auditors
WGBVPP
Standards Unit
Police Reform ISG
HMIC Inspections
British Crime Survey
HMIC BCU Inspections
BVPIs
Audit Commission
ABC Costing PIs
Domeins
PSA Targets
Efficiency Plans Performance measures
PPAF
Human Resources PIs
Criminal Justice PIs
EFQM
Police Reform
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Define Successthe higher or the lower figure

• Number of offenders charged, reported for
• summons or cautioned for supply offences in
• respect of Class drugs per 10, 000 population

More arrests
Less arrests
Greater police performance
Better treatment facilities
Education
Effective partnership working
Small scale user
Key nominal
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Building Blocks of an Effective Performance
Management System
Aspirations
Coherent set of performance measures targets
Ownership Accountability
Rigorous Performance Review
Reinforcement
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The Extended Police Family

• Police community support officers
• Accredited community support officers
• Regulation of the Private Security Industry

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Thank you for your attention

• Any questions?