Onyx Software

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Onyx Software

• Power UP!
• 5 Ways to Power Up Your Onyx Investment

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Welcome

• "How do we become a 'data-driven organization'?"

• "How can we make better decisions about what
  we offer particular clients?"

• "How can our sales reps effectively manage
  customers, tasks, sales opportunities, service
  and support incidents while on the road?

• "How can I integrate sales, marketing, and
  service operations enterprise-wide to manage
  multiple dimensions of client and partner
  relationships?"

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Onyx Company Profile

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Recent Awards
February 2004 - Gartner MarketScope Mid-market
Leader - Onyx received a 'Positive' rating in
Gartner's new 2004 CRM MarketScope for MSEs
(midsize businesses) report.
March 2004 - ISM Top 15 CRM - for the 8th
consecutive year, Onyx Enterprise CRM
has made the list of ISM's Top 15 CRM software
packages for 2004.
June 2004 - CRM Excellence Award from Customer
Inter_at_ction Solutions magazine - Onyx was awarded
the CRM Excellence Awards for the 3rd year in a
row.
October 2004 - Gartner CRM Excellence Awards-
Onyx customer, Starbucks Coffee Company was named
a finalist in the 5th annual Gartner CRM
Excellence Awards.
September 2004 - CRM Excellence Award from CRM
Magazine - For the second consecutive year, Onyx
customers Reed Business Information and Netegrity
were acknowledged for their individual
deployments of Onyx.
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Onyx Benefits

• Rise Above the Noise
• Outsmart Competitors
• Extend Corporate Headquarters
• Leverage Your Contact Center
• Use Your Corporate Data

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Products Highlighted

• Onyx E-mail Accelerator
• Onyx Analytics
• Onyx Process Management
• Onyx for the Contact Center

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Dont Take Our Word
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Demonstration
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M A R K E T I N G P R O C E S S
Web Leads
Capture Lead Info
Route Lead To Telesales With Screen Pop
Sales Calls Lead Immediately
Eliminate Duplicates
Hot Lead
Tag Web as Lead Source
Attract Prospect to Your Website
Incent Prospects to Self-Qualify
Prospect Enters Survey Info
Measure Event Effectiveness
Automated Prospect Ranking
Send Personalized Message to Prospect
Cold Lead
Send Requested Literature
Send Automated Response to Unqualified Prospects
Enroll in Drip Marketing Campaign
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M A R K E T I N G P R O C E S S
Web Leads
Capture Lead Info
Route Lead To Telesales With Screen Pop
Sales Calls Lead Immediately
Eliminate Duplicates
Hot Lead
Tag Web as Lead Source
Attract Prospect to Your Website
Incent Prospects to Self-Qualify
Prospect Enters Survey Info
Measure Event Effectiveness
Automated Prospect Ranking
Send Personalized Message to Prospect
Cold Lead
Send Requested Literature
Send Automated Response to Unqualified Prospects
Enroll in Drip Marketing Campaign
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S A L E S Q U A L I F I C A T I O N P R O C
E S S
Notify Customer of Resolution
Sends follow-up email
Generates Forecast
Create New Incident
Yes
Detailed Lead Qualification
Sales Representative gets screen pop of new lead
Sales Rep calls prospect
Open Customer Record
No
Documents reasons
Close Incident
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S A L E S Q U A L I F I C A T I O N P R O C
E S S
Notify Customer of Resolution
Sends follow-up email
Generates Forecast
Create New Incident
Yes
Detailed Lead Qualification
Sales Representative gets screen pop of new lead
Sales Rep calls prospect
Open Customer Record
No
Documents reasons
Close Incident
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Day in the life of a Sales Manager
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Enterprise reporting
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Day in the life of a contact center manager
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Support detail
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Q A