Performance Management

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Development, Validation, Implementation and
Enhancement of a Voluntary Protection Programs
Center of Excellence (VPP CX) Capability for
Department of Defense (DoD)

• Performance Management

Department of Defense Voluntary Protection
Programs Center of Excellence Operated by
DoD Lead AgentOffice of the Assistant
Secretary of the Army (Installations and
Environment)
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Objectives

• After this training you will be able to
• Identify performance measurement benefits
• Describe performance measurement tools
• Describe a safety performance management system
• Identify key safety performance management steps
• Describe how to incorporate a culture change
• Define challenges in performance management.

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Performance Management

• What gets measured gets done, what gets done well
  gets rewarded, and what gets rewarded gets
  repeated.

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Performance Measurement
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Performance Measurement

• Performance measurement is a
• Management tool for enhancing decision-making
  and accountability
• Strategic process used to assess
  accomplishments of organizational strategic
  goals and objectives.

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Benefits of Using Performance Measurement

• The benefits of utilizing performance
  measurements at installations in support of the
  VPP process includes
• Accurate assessment of safety and health (SH)
  goals
• Opportunities to re-calibrate prevention
  initiatives
• Opportunities for feedback from employees
• Proactive or predictive behavior on safety
  issues
• Ensure responsibility and accountability of
  personnel in SH activities.

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Safety Performance Measurement Sources

• Safety audits
• Behavior-based safety observations
• Injury frequency and severity rates
• Accident and property/equipment damage costs
• Perception surveys
• Bench marking with other installations
• safety goals achieved (strategic planning)
• Total workers compensation costs
• Inter-industry/competitive industry rankings
• Medical aid or disabling injuries.

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Common Performance Measurement Evaluations
Traditional
Transitional
Modern
Performance to standards or benchmarks, positive
measures of health and safety (ie number of
audits conducted and scores of audits conducted),
and employee involvement.
Lost time injury, frequency rate, and budget to
remedy hazard.
Trend analysis and savings achieved through
prevention
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Measurement Evaluation Example
Notice Employee Driven Lean Safety Practice
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Performance Management
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Performance Management

• Performance management involves enabling people
  to perform their work to the best of their
  ability, by meeting and perhaps exceeding targets
  and standards.
• Leadership must set clear, measurable, and
  attainable goals must be put in place by both
  management and the employee.
• Both management and the employee must
  periodically review and evaluate progress toward
  the goals put in place.

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Steps for Performance Management
PLANNING
Set goals and measures. Establish and communicate
elements and standards.
DEVELOPING
REWARDING
Address good performance. Improve good
performance.
Recognize and reward Good performance.
RATING
MONITORING
Summarize performance. Assign the rating of
record.
Measure performance. Provide feedback. Conduct
progress review.
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Performance Management Planning

• Performance Management planning should
• Involve employees in the planning process
  from the beginning
• Be flexible to adjust for changing objectives
  and work requirements
• Be discussed often while reviewing status and
  milestones.

PLANNING
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Performance Management Developing

• The developing step may be used to include
• Increase the capacity to perform through
  training
• Introduce new skills or higher levels of
  responsibility through a
• variety of assignments
• Improve work processes or methods
• Provide employees with training and
  developmental opportunities.

DEVELOPING
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Performance Management Monitoring

• Monitoring constantly measures performance
• Provide feedback to employees and work groups on
  their progress in reaching goals by
• Conducting progress reviews
• Ensuring goals are realistic
• Identifying unacceptable performance early
• Providing corrective assistance to employees if
  needed.

MONITORING
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Performance Management Rating

• Performance management rating should
• Evaluate employees or group performances
  against the SH goals
• Measure work performed during an entire
  appraisal period.

RATNG
RATING
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Performance Management Rewarding

• Performance management rewarding should
• Recognize achievement of SH goals
• Recognize employee ownership of the process.

REWARDING
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SH Management System
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SH Management System

• Successful performance management programs
  utilize a robust management system.
• SH systems should include
• Specific safety objectives
• Procedures for achieving objectives
• Clearly defined measurements.

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Basic SH Management Steps

• A basic plan to follow when trying to implement a
  SH management system include
• Determining what you want to measure, why,
  and how that information will be used
• Developing a performance measurement plan
• Establishing benchmarks and standards
• Measuring, evaluating, and reacting on
  feedback
• Determine improvements or recognition
  opportunities.

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Safety Management Success Keys

• Monitoring and auditing are key components of a
  safety management system. This is accomplished
  by
• Evaluating and updating procedures, SH
  systems, and equipment
• Establishing a comprehensive SH review
• Assessing the strengths and weaknesses of the
  SH management system.
• Maintaining documents that evaluate the
  SH management system.

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VPP and Performance Management
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Benefits from Culture Change

• Continuous improvement
• Good business results
• Positive morale and reduced anxiety
• Responsive employees who take action, raise
  concerns, and resolve issues.

People, not process, will successfully change
the behaviors of the organization.
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Challenges of Performance Management

• Linking pay to performance
• Measuring organizational and employee results
• Using competencies in a performance management
  system
• Developing performance management tools to
  improve organizational effectiveness
• Supporting your culture with performance
  management
• Linking reward systems to performance management
• Developing and implementing a performance
  management system.

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VPP and Performance Management

• The VPP elements specify SH performance
  management attributes that develop, measure, and
  monitor progress toward building a safety
  culture.
• What gets measured, gets done what gets done
  well, gets rewarded what gets rewarded, gets
  repeated.

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Summary

• In this section you learned about
• Performance measurement benefits
• Performance measurement tools
• Safety performance management system
• Key safety performance management steps
• How to incorporate a culture change
• Challenges in performance management.

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Questions?