fostering trust in teams

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a leadership practicum
fostering trust
in teams
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• Founder, Accelinnova
• President, Evolutionary Systems
• Director, Institute of Collaborative Leadership

Pollyanna PIXTON
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make people trust each other?
how leaders can help
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Trust
how do you define trust?
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teams Without trust
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This team needs you!
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what does a team without trust
look like?
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Lack of TrustPrice Tag?
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Transaction Costs

• Transaction
• Costs

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Self Protection
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broken Trust?
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other price tags?
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Project Management

• Quality Management

how can Leaders help Teams build Trust?
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Trustworthiness
Get Trustworthy People
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Trustworthiness
How often does that happen?
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Can these people work together?
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broken Trust?
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Or
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trust Not built ?

• Build Trust?

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assess the Team
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who talks to who? who listens?

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Start Up

• Exercise Pick a project.

difficult person?
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get the right people on the bus in the right
seats. - Jim Collins
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get the wrong people off the bus.
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is the next bus stop theirs?
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the vacation test

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build an Island?

• Island

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Project Management
integrate?

• How Do We Deliver?

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how ?
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Unleashing Innovation
create a Culture of trust

• Collaboration Process

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building trust
eliminates fear?
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eliminating fear builds
trust?
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build trust eliminate fear
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build trust eliminate fear both
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Project Management
remove debilitating Fear

• Dependency Management

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what do people fear ?
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• losing
• identity

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losing intellectual mastery
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losing individualism
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how can leaders help ?
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fostering trust in teams
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Leading Agile
team based measurements

• Collaboration Model
• Collaboration Process

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• people do what they are measured
  by
• measure results
• let team evaluate
• themselves

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build team confidence
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how ?
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short iterations early wins

• Collaboration Model

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leadership focus
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authentic motivation
- Alfie KohnPunished By Rewards
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collaboration
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• teams collaborate
• to
• make the decisions

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choice
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• let people choose how,
• what,
• and when

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content
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Definitions
create meaningful work
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protect team Boundaries

• Protect Team Boundaries

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stay Positive
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Stay Positive

• Focus on magnifying a persons strengths rather
  than remedying weaknesses.
• - Peter Drucker

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continuous feedback
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leadership Role

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Authentic
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Project Management
Trustworthy

• How Do We Deliver?

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operate with total transparency
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Project Management
trust First !

• Risk Management

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Leadership Role

• Suspicion is a permanent condition.
• - Marcus Buckingham

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Project Management

• Remove Obstacles

remove obstacles
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• a place where
• people want to be

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• people
• have
• what they need to succeed

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• People dont resist change
• they resist being changed.
• - Peter Scholtes
• 
  

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Summary

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Summary

• right People?
• on Team or not?
• island or integrate?
• Leadership
• Authentic
• trustworthy
• Trust First!
• be
• collaborative

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• remove Fear
• measure differently
• get successes
• allow mistakes
• no rewards for
• dysfunctionality

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• Focus through Questions
• protect team Boundaries
• stay Positive
• your questions?

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• Stand Back and Deliver co-author, published by
  Addison Wesley, due out in early 2009
• The Seven-Day WeekendRicardo Semler
• Orbiting the Giant HairballGordon MacKenzie
• Punished By RewardsAlfie Kohn

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• accelinnova.com
• evolutionarysystems.net
• collaborativeleadership.com
• 1 . 801 . 209 . 0195
• p2_at_ppixton.com

Pollyanna PIXTON