Fostering Trust

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Fostering Trust

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Contents

• Trust, Ownership Motivation
• How does it feet to be Trusted?
• What Trust Looks Like
• What must you do to be Trusted?
• Fostering Trust
• With Peers
• Upwards
• Your Management
• Other Leaders
• Outwards
• Other Teams

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Trust Who?
My Manager
My Peers
Other Leaders
Me
Other Teams
My Team
The Essentials Are the Same
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Trust is a 2 Way Relationship
Ideally!
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Deliver Maximum Value to Both Parties
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See / Support Each Others Viewpoints
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Not Always Possible
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Working with Non Collaborators

• Lead By Example
• You must act with Integrity and Trust
• Trust First
• Take on board their viewpoint
• Demonstrate by Actions that you Support it
• Protect your Team

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Steps to Building Trust

• Build A Common Vision
• See the World from their viewpoint and show that
  you do.
• Build Shared Motivation from Shared Goals
• Agree Boundaries and Accountability
• Understand Shared Risks
• Continuous Communication
• Celebration

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Building a Common Vision

• How can you build a common vision and trust with
  a remote team or leader?

Exercise
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Building a Common Vision

• Brainstorm Common Goals
• BVM Decision Filters
• Engage the Teams
• Build working relationships at the personal level
• Face to Face when you can. ( Body Language)
• Celebrate Progress

Tools to Use ( ) Tools to Use ( )
Collaboration Brainstorm
Business Value Model
Market Differentiation Model
Considerations
Billboard
Decision Filters
Uncertainty Complexity Model
Macro Leadership Tool
Questions to Guide
Let the team figure out how
Red Flags
Step Up / Step Back
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Building Common Commitment

• Focus on the Customer / Client / Business
• Not the local agendas
• Deliver on short cycles
• Quick Wins 
• Personal Accountability

Tools to Use ( ) Tools to Use ( )
Collaboration Brainstorm
Business Value Model
Market Differentiation Model
Considerations
Billboard
Decision Filters
Uncertainty Complexity Model
Macro Leadership Tool
Questions to Guide
Let the team figure out how
Red Flags
Step Up / Step Back
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Building Shared Motivation

• Authentic Motivation
• Collaboration
• Choice
• Content
• Common Rewards / Recognition
• Results Based Measurement
• Visible Honesty and Integrity
• Focus on the Customer
• No personal / team agendas

Tools to Use ( ) Tools to Use ( )
Collaboration Brainstorm
Business Value Model
Market Differentiation Model
Considerations
Billboard
Decision Filters
Uncertainty Complexity Model
Macro Leadership Tool
Questions to Guide
Let the team figure out how
Red Flags
Step Up / Step Back
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Act First with Integrity

• Integrity
• Motivation
• Capacity
• Understanding ( Ability to Learn )
• Knowledge
• Experience

- Dee Hock, CEO Emeritus VISA International
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Identifying Risks

• Develop a shared view
• Uncertainty Complexity Model
• Link to the Risk Management Module
• Agree ownership

Tools to Use ( ) Tools to Use ( )
Collaboration Brainstorm
Business Value Model
Market Differentiation Model
Considerations
Billboard
Decision Filters
Uncertainty Complexity Model
Macro Leadership Tool
Questions to Guide
Let the team figure out how
Red Flags
Step Up / Step Back
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Setting Boundaries

• Macro Leadership Cube
• Agree Red Flags

Tools to Use ( ) Tools to Use ( )
Collaboration Brainstorm
Business Value Model
Market Differentiation Model
Considerations
Billboard
Decision Filters
Uncertainty Complexity Model
Macro Leadership Tool
Questions to Guide
Let the team figure out how
Red Flags
Step Up / Step Back
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Trust Is Built Over Time
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