An introduction to SAM,

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71 North Ave Webster, NY 14580 www.NetworkServ
icesGrp.com 585-872-7760

• An introduction to SAM,
• our services provisioning package

v. 2005.09.13
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What is SAM? Heres an overview
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SAM will

• Increase your companys Service Order (S.O.)
  processing efficiency by posting orders in a
  timely manner
• Accurately post S.O. details to your switch (or
  other provisioned equipment) eliminating the
  possibility of human misinterpretation or entry
  mistakes
• Perform billing to switching equipment audit
  verifications and report on exceptions

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SAM menus Audit submenu
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SAM will

• Operate on a dedicated Windows PC or server
• Function with different databases for storage
• Maintain a history of the S.O.s processed
• Produce a variety of detail and summary reports
• Log all provisioning conversation activity

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• A typical provisioning conversation consists of
• 1) An initial services query (if change/delete)
• 2) Posting the service order to your equipment
• A services verification query to ensure that the
  order was posted properly

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Sample Report Provisioning Activity Log
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SAM will

• Retry a S.O. if it fails to post on the first try
• Move the S.O. stage code forward in Billing based
  on pass/fail/more-work conditions
• Notify users of critical errors in S.O. posting
  via popup messages or email
• Provide Control Table maintenance options

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SAM menu Control options
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Sample Screen Bill Code cross reference
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SAM will

• Automatically post common S.O. types
• New installs / reconnects / number changes
• Various types of disconnects / removals
• Toll Denials / Restorals
• Carrier PIC changes
• Feature additions / removals
• DSL, VM, and Intercept updates

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Sample Control Option Collection Windows
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SAM does not

• Replace a clerical person or switch tech
• Post ALL S.O.s only the types you want to
• Complex S.O.s like these are not covered
• Centrex or EBS business customers
• S.O.s that are dependent upon other S.O.s
• Auto-correct S.O. entry mistakes. If the
  provisioned equipment will accept what the S.O.
  says should be done, SAM tries it.

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SAM

• Speaks your switching equipments language
• Interfaces with the following equipment (so far)
• Nortel DMS-10, DMS-100, and DMS-500
• Stromberg Carlson DCO
• Siemens EWSD
• Cognitronics Voice Mail
• Lucent Voice Mail
• Innovative Systems AP
• Audicron Intercept
• Cognitronics Intercept
• Paradyne DSLAM

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SAM

• Talks to your C.O. switching equipment via
• A TCP/IP connection
• Either in-house across your internal LAN network
• or remotely utilizing port servers across your
  WAN
• Or a Telnet session
• Or a direct serial connection
• Or a dial-up MODEM connection

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• SAM interfaces with the following Billing
  systems
• MACC
• CommSoft
• GenSoft
• StellarRad
• CSG ICMS
• Were always interested in building an interface
  for whatever other systems and equipment that
  youd like for us to provision from and to.

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SAM

• Talks to your companys Billing system via
• A direct ODBC SQL query of the database
• Or an API (Application Program Interface)
• Or as a last resort, a screen-scraping method
• The API method is the preferred approach
• It provides a fence that data is exchanged over
• We hand requests to our Billing neighbor
• Our Billing neighbor hands us data back
• SAM does not access the Billing files directly
• The Billing vendor doesnt access the SAM files

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Sample report Daily Order Activity
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Sample Report S.O. Summary
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Sample Screen S.O. Queue
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Some of our customers using SAM

• Empire Telephone in Prattsburgh, NY
• North Penn Telephone in Mansfield, PA
• Armstrong Telephone Companies in numerous states
• 702 Communications in Morehead, MN
• Waitsfield Champlain Valley Telecom in
  Waitsfield, VT
• North Pittsburgh Telephone in Gibsonia, PA
• Company contact references can be provided

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Questions?
Take a further look at our SAM product and more
at www.NetworkServicesGrp.com Or E-mail
KLM_at_NetworkServicesGrp.com Or call us at
585-872-7760
Thank you for your interest!
71 North Ave Webster, NY 14580