Working with change

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Working with change
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• In our constantly changing world we need to find
  effective ways of dealing effectively with
  change.
• This presentation outlines some methods you may
  find useful.

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The effects of change

• People have a cycle of reactions to change.
• We may go through each stage quickly or it may
  take some time to get to the stage where we
  accept the change.

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The Transition Curve
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Three techniques for planning change

• See, feel then change (Kotter)
• Freeze unfreeze refreeze (Lewin)
• Solutions Focus (Jackson and McKergow)

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See, feel then change

• Increase the urgency
• Build the guiding team
• Get the vision right
• Communicate for buy-in
• Empower action
• Create short-term wins
• Don't let up
• Make change stick

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Freeze unfreeze - refreeze

• People are frozen in their old ways of working.
• They have to unfreeze for a transition period to
  learn new ways of working.
• Once the new techniques are well established they
  freeze into them, to maintain them.

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Solutions Focus

• Focus on the solutions, not the problems.
• Identify what works and do more of it.
• Paul Z. Jackson Mark McKergow

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The Future Perfect

• The Solutions Focus approach suggests ways of
  identifying the Future Perfect
• What if a miracle happened and the problem went
  away overnight how would you know?
• What would you see?
• What would you be doing?
• What would other people notice that was
  different?

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Working with change

• First - plan what to change.
• Next - plan how to implement the change.

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A technique for working with change

• Force Field analysis
• Helps you to identify ways of pushing or
  pulling a change by analysing the drivers and
  barriers.

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How to carry out a force field analysis

• Identify what could drive the change.
• Identify what could restrain it.
• Find ways of increasing the drivers and/or
  reducing the restrainers.

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De Bonos Six Hats

• White Focuses on information known or needed.
  Deals with facts.
• Red Responds to emotions, feelings, and
  intuition, without explanation.
• Blue Organises the thinking process, considers
  all the aspects that need to be thought through.
• Green Thinks creatively, considering the
  possibilities, alternatives and new ideas.
• Yellow Optimistic, positive, looks for benefits
  and what is good.
• Black Judgemental, critical looks for why
  something is wrong or might not work.

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Tools for working with change

• Decision trees http//www.psywww.com/mtsite/dectre
  e.html
• ESD Toolkit http//www.esd-toolkit.org/
• Mind mapping http//www.thinksmart.com
• Word storm/word showers
• Edward de Bonos Six Thinking Hats
  http//www.stmonicas.cg.catholic.edu.au/cooee_cobb
  er/tips/bono_glance.htm