Digital Exclusion, LAs

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Digital Exclusion, LAs the Third Sector

• David Clayden

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• Social Equality
• Social Inclusion
• Digital Inclusion
• Digital Exclusion

• A fair, safe and equal society
• Improving the lives and life chances of socially
  disadvantaged people
• Enabling all members of society to participate
  through effective use of ICT
• Lost opportunities in education, work, health

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Social exclusion
Social inclusion
Digital inclusion
Digital exclusion
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Digital Exclusion (DE) Surveys

• CCitDG 97 members, 30 responses
• CITRA open web survey, 63 responses
• Bar charts that follow are in percentages

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Do You Think DE Is An Issue Currently In The
U.K.?
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Is The Situation With DE Changing In The U.K.?
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What effects does DE have on citizens who have
the following?

• No Money
• Poor education and skills
• No home
• . .
• . .
• . .
• Victim of crime

• Significant
• Significant
• Significant
• Not significant

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Formal charity programmes of work to reduce DE in
the popn?
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My Charitys Strategy To Reduce DE
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Who Does My Charity Collaborate With To Address
DE?
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ICTs Role In Addressing DE Issues?
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Personally Interested In Collaboration On DE With
Your Peers?
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Summary- what do charity IT people believe?

• DE is an issue (small charities more convinced)
• DE is reducing (small charities less convinced)
• DEs about lack of money, education and a home

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Summary what are charities doing about DE?

• 1 in 5
• 2 in 3
• 2 in 5
• 1 in 2

• Have formal DE programmes
• Develop staff IT skills
• Develop IT skills for clients
• Provide basic IT training for IT illiterate

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Summary Charity Collaboration

• 1 in 4
• 1 in 2
• 4 in 5
• 2 in 5

• Collaborate with other organisations
• Collaborate with volunteers
• Believe IT has a role
• Would be interested in collaborative work with
  peers

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Argument

• Digital inclusion is linked to Social inclusion
• Progress requires collaboration of IT
  professionals citizens
• Surveys show that
• Charity IT currently focused more on own staff
  than citizens
• IT has role in reducing barriers, providing
  options support
• IT professionals in charities interested in
  collaboration
• Providing access to services, training and
  support
• may enable citizens to become socially included .

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Digital Britain Interim ReportObjectives

• Upgrading Networks
• Investment Climate in All Things Digital
• Content for UK Citizens
• Fairness and Access (enable participation)
• Online Delivery of Public Services

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Chris Deerie

• Head of ICT for Solihull Community Housing