The Keys to Managing Differences

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The Keys to Managing Differences

• Ed Donovan
• Senior Consultant
• KEYGroup

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Session Outcomes

• Participants will be able to
• Create the kind of environment that leverages
  diversity
• Employ partnering techniques with and among team
  members
• Coach team members for improved productivity and
  increased retention

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Definition of Differences

• Including but not limited to
• Gender
• Race
• Age
• Ethnicity
• Education
• Personality
• Experience
• Values

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Risk Taking

• Actively seek diverse viewpoints
• Encourage support for
  novel ideas
• Ask what if?
• Acknowledge calculated risk-taking

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Loyalty

• Understand loyalty today reciprocity!
• Conduct stay interviews
• Provide challenging meaningful work and
  opportunities to learn and develop

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High Productivity/Minimal Stress

• Set goals and expectations
• Be resilient and encourage resilience
• Put joy back in the workplace

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Winning Tradition

• Dont just hire for skill hire for attitude
• Coach create Cans and Wills
• Celebrate success

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Communication as an Art Form

• Understand and leverage styles
• Communicate the big picture
• Rememberits not what you said, its what they
  heard

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Partnering to Navigate Differences

• Definition Partnering is two or more
  individuals working collaboratively to solve a
  problem or to seize an opportunity
• 1 1 3 (Buckminster Fuller)
• Partnering Principles

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Coaching for Productivity and Retention

• Coach to move a valued person from where he/she
  is to where he/she wants to be
• Coaching helps to
• Increase productivity
• Improve the quality of the service and/or product
• Improve the quality of work life

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Resolving Problems

• Explore and identify problem
• Identify skills, information, resources, and/or
  authority needed
• Mutually establish goal(s)
• Brainstorm options
• Decide specific actions

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Giving Corrective Feedback

• State specific behavior
• Explain why behavior is causing problem
• Allow person chance to respond
• Mutually establish goal(s)
• Decide specific actions

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Providing Recognition

• State specific achievement
• State why it was positive
• Ask who or what contributed to
  success
• Encourage discussion about
  obstacles
• Discuss how achievement can benefit team
• Express appreciation

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Ed Donovan KEYGroup www.keygroupconsulting.com
Email edonovan_at_keygroupconsulting.com Phone
1-800-456-5790