Real Time: The Next Major Advance in Agency Workflow Presented by the all industry Real TimeDownload

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Real Time The Next Major Advance in Agency
Workflow!Presented by the all industry Real
Time/Download CampaignThe webinar will begin
shortly!
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Jeff Yates ACT Executive Director
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Participating on the call and Using GotoMeeting

• Using GotoMeeting
• You will see the presentation on your desk top.
• If you have a question, please type it into the
  Question and Answer log. We will either respond
  to questions at designated times throughout the
  session, or at the end.

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Cal Durland ACORD AUGIE facilitator
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Cyndy Smith Agent and Campaign Co-Chair
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Lisa Parry Becker Agent and Campaign Co-Chair
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Todays Agenda

• Agent Implementation and Advocacy
• Real Time, Download Explanation
• Industry Initiatives
• Next Steps for Agents and Brokers

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The Real Time Campaign is

• A communication and advertising campaign designed
  to boost awareness among agencies and carriers
• Not selling a particular technology
• In most cases, Real Time is already included in
  agency systems at no additional cost

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Real Time is

• The ability to click on a button from a client
  file in your agency management system or
  comparative rater for immediate access to carrier
  information on that client.
• The transaction may be a quote, billing inquiry,
  claim inquiry/loss runs, policy view,
  endorsements or a request for information. This
  approach provides a single workflow for servicing
  or quoting.

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Applied Rating Demo
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RT Quote Example
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RT Quote Example
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AMS Direct Bill Inquiry Demo
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Number of Carriers using Real Time
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Vendor Links to their Real-Time Download
Carrier Lists

• Applied Systems
• http//us.appliedsystems.com/agency-management-sys
  tems/carrier-interface/
• http//us.appliedsystems.com/downloads/RealTimeRef
  GuideCL.pdf
• Ebix
• http//www.ebixasp.com/rtidemo/rticarriers.html
• http//www.ebixasp.com/ebixaspHelp/ASP_DOWNLOAD_CA
  RRIERS_12-2-2008.pdf
• FSC Manager
• http//www.mi-assistant.com/
• SIS (Strategic Insurance Software)
• http//www.sisware.com/certification.aspx
• Vertafore (Transactnow)
• http//www.amsservices.com/section2a.cfm?article_l
  evel2_category_id7article_level2a_id310
• http//www.amsservices.com/resources/files/65/AMS
  20TransactNOW20Carrier20Partner20List.pdf
• Xdimensional Nexsure

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Additional Insights

• Agents save time and money with Real Time even if
  its not offered by all of their carriers.
• Slow carrier real-time implementations can be
  fixed. Report the issue to your carrier.
• Work with your vendor and User Group to improve
  functionality.

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www.getrealtime.org
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www.ACTtech.org
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Download

• Electronic transmission of insurance transactions
  (e.g., policy, commission, claims) in ACORD
  standard format from the carrier to the agency
  management system
• Provides roundtrip of data back into the agency
  management system following a real-time
  transaction
• Enables customer servicing, cross-selling, agency
  management reports and real-time transactions

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Growth in Download Agent-Carrier Pairs
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Commercial Lines Download

• Industry Response
• Priority for user groups, vendors, carriers, ACT
  and AUGIE
• New minimum AL3 data requirements for BOP,
  property, GL, auto and workers comp
• Improved certification and testing
• AUGIE CL Download Implementation Guide

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Its Working!

• More agencies are using Real Time and asking
  their companies for it
• Companies with Real-time quoting see increase in
  quotes and business
• Where carrier reps promote their real-time
  capabilities, there is more agency usage
• Companies are moving from scripting to use of
  faster ACORD XML transactions

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Not Started?

• Review the Real Time Implementation Guide
• Visit your vendors real-time Web page to learn
  how to turn Real Time on
• Check the page for contact and trouble shooting
  information
• Consult your carriers real-time pages and
  ACTtech.org for current Real Time functionality
• Inquiries first, then quoting and endorsements

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Getting Employee Buy-in!

• Monitor your usage
• Focus on your new employees
• Retrain your employees
• Find the individual that embraces it

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Current Real Time Users

• Monitor your carriers for new real-time
  functionality. Then implement it!
• Ask your other carriers for Real Time.
• Ask your current real-time carriers to expand
  their offerings.
• Provide feedback on needed improvements.
• Require employees to use Real Time monitor
  activity provide incentives for usage.

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The Bottom Line

• Real Time represents our future. Its a superior
  workflow that will keep us competitive.
• The longer it takes agents and carriers to come
  onboard, the longer well have the inefficiency
  of running parallel workflows.
• We finally have the opportunity to realize the
  agents vision of single-entry, multi-company
  interface.