Speak To Be Heard

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Speak To Be Heard!

• Influencing Others To Take Action

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• "They may forget what you said, but they will
  never forget how you made them feel.
• Carl W. Buechner

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Three Cs

• Commitment
• Consciousness
• Confidence

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Commitment Positive Impression

• Walk into every room like you belong there
• Be prepared
• Walk with purpose
• Success is in the impression you leave!

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Consciousness

• Connect and build relationships
• Stop rambling and start engaging
• Be interesting

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Trust Believability Face-to-Face

• Verbal
• Vocal
• Visual
• 100

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Trust Believability Face-to-Face

• Verbal 7
• Vocal 38
• Visual 55
• 100

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Trust Believability Face-to-Face

• Verbal
• Vocal
• 100

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Trust Believability Face-to-Face

• Verbal 14
• Vocal 86
• 100

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Neutral StanceSeated or Standing

• Balance weight evenly
• Relax your arms at your sides
• Avoid fidgeting
• Convey confidence credibility

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Non Words

• uh um and
• so actually ok
• now well basically
• like but however
• you know

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Power of Pause

• Get to the point
• Think on your feet
• Stay on track
• Clear and concise
• Change your message on the fly to meet
  listeners needs

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Power of Pause

• Topic what makes your credit union unique?
• Short sentences
• 3 second pauses
• Interactive coaching

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Eye Connection

• Complete 1 sentence or thought
• Series of one-to-one conversations
• Random
• Pause as a transition
• One-to-one?
• Large Group?

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Confidence

• Four stages to change
• Feedback!

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What Our Listeners Retain

• 10 of what they read
• 20 of what they hear
• 30 of what they see
• 50 of what they see and hear
• 70 of what they talk over with others
• 95 of what they teach someone else to do

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• The greatest danger for most of us is not that
  our aim is too high and we miss it, but that it
  is too low and we reach it.
• Michelango