A program of the:

1

• A program of the

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Purpose

• The purpose of the Technical Assistance/Training
  Network is to provide free technology training
  and support by phone, e-mail and on-site to all
  Ohio adult basic and literacy education (ABLE)
  programs and practitioners.

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Overview

• The Ohio Literacy Resource Center (OLRC)
  coordinates the Network and currently has 20
  consultants from around the state who are
  available for 2, 4, 6, or 8 hour training
  sessions/workshops, at the program site or
  alternate location of the programs choosing.

4
History

• The Technical Assistance/Training Network
  started as a pilot project. It was established
  at the Ohio Literacy Resource Center, located at
  Kent State University, in September 1996. The
  project is currently supported with state
  leadership funds from the Ohio Department of
  Education.

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Beginning of Project Phases

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Procedures

• Program completes and returns program request
  form to OLRC
• Arrangements are made so the Technology
  Consultant can provide on-site Technical
  Assistance/Training to the program
• Confirmation letters are sent to the contact
  person at the program as well as the technology
  consultant
• Layout of the training session/workshop is
  decided by the Technical consultant

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Procedures

• After the training session, the consultant
  completes and returns the report and
  reimbursement form to OLRC
• After the training session, the program completes
  and returns the evaluation form(s) to OLRC
• The consultant receives a copy of the evaluation
  form (s)
• Consultants are paid after each workshop/session

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Subjects covered
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96/97 Evaluation averages
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97/98 Evaluation averages

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98/99 Evaluation averages
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99/00 Evaluation averages

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97/98 Consultants Evaluation Things I liked
best were

• Willingness to answer questions-practical advice
• Very knowledgeable of the system
• Follow up phone support
• Very friendly, non-intimidating
• Handouts and instructions
• Presentation and consultant
• Patient and explained everything thoroughly
• On-site help, wonderful at both sites
• Opportunity to work hands-on
• Explanations were easy to understand

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97/98 Consultants Evaluation Things I liked
least were

• Unfortunately, I was the only staff member
• Needed more time
• Computers were not upgraded
• Problems with fax, printer, email-discovered
• Night staff couldnt participate
• Everything was great
• Not enough time
• No lunch
• My own lack of computer knowledge
• There was nothing I didnt like
• The glitch which occurred with the software
  program

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98/99 Consultants Evaluation Things I liked
best were

• Consultant was easy to work with
• Responded to our needs in a very helpful timely
  manner
• Handouts
• Professionalism
• Eagerness to assist
• Attitude
• Desire to help
• Worked non-stop
• Good explanations
• Ideas knowledge of the presenter
• Their patience

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98/99 Consultants Evaluation Things I liked
least were

• Went through steps quickly
• Wasnt familiar with Macintosh computer
• Training on Saturday
• Lack of knowledge of Excel
• Wasnt organized
• Difficulty explaining certain areas
• Too much material covered in time permitted
• Information was insufficient
• Needed more time for session
• Working with the different levels in session

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99/00 Consultants Evaluation Things I liked
best were

• Getting answers to my questions
• Helpfulness and patience
• Didnt make me feel stupid when I made mistakes
• Taking time to explain
• Giving us plenty of time to finish our activity
• Presenter walking around
• Convenient location
• Teaching style
• Hands-on exercises
• Taught well-good presenter

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99/00 Consultants Evaluation Things I liked
least were

• Slow pace
• Took too long to get training session scheduled
• Lack of time
• Limited time only a half day
• Seemed disorganized at times
• Difficulty explaining certain areas
• Couldnt see screen
• Couldnt hear well
• Having training in the afternoon
• Too many personal questions that could have been
  addressed after the session