STUDENT SERVICES Student Learning Experience Survey

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STUDENT SERVICES Student Learning Experience
Survey
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Student Services includes

• Career Development Services
• Disability Service
• Financial Advice, Counselling and Health Services
• Day Nursery
• Chaplaincy
• All contributed to the SLE questions

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1. Main Findings

• Findings overall were very positive
• 40 said their knowledge of UWICs support
  services influenced their choice of university!
• 56 said they had a good idea of what came under
  Student Services
• 11 said they had not heard of Student Services

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• 2 (Chaplaincy) to 18 (Careers) have been
  accessed by students (N.B. only Levels 1 and 2)
• Over 50 said they might use one or more of the
  services
• Over 80 were satisfied with the financial advice
  received and more than 26 were dissuaded from
  leaving due to the support given! 69 who
  received FCF money were helped to stay on their
  programme

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• 47 said FCF could be better publicised
• Students were happy with the Counselling Service,
  but some expressed concern about having to wait
  for an appointment. 50 said seeing a counsellor
  changed their minds about leaving UWIC!
• Around 80 were satisfied with the Health Service
  but 51 felt opening hours could be extended and
  63 thought it could be better publicised

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• Over 80 were satisfied with CDS, but less
  satisfaction at Howard Gardens and with Career
  Fairs
• Over 80 of disabled students were happy with the
  pre-entry advice they received and 90 were
  satisfied with the assessment process. Almost all
  (around 98) approved of the support they
  received
• 69 were not aware of UWICs Complaints and
  Appeals Procedures and 56 did not know the
  difference between the two

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2. Action Plan

• Improve staff and student awareness of Student
  Services
• Improve web site and link to Blackboard
• Publicise FCF more
• Review Health Service opening times
• Review Counselling Service waiting times and
  staffing
• Raise awareness of Complaints, Appeals and
  Disciplinary Procedures
• Continue to press for more staff and
  accommodation

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Issues

• Communication e.g Students UWIC e-mail addresses
• Geography 4 sites
• One stop shop/Student Centre concept
• Student Union liaison
• Student Handbook/Joining Pack
• rationalisation (CD-ROM)

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Group Work

• Ideas for raising awareness generally about the
  work of Schools and Units across UWIC for staff
  and students (new Communications Strategy)
• How support for students might be improved,
  particularly in relation to Student Services
• The future role of support services, particularly
  in relation to recruitment and retention and the
  quality of life for students (cf. UWICs vision,
  mission and values statement)