EGovernment

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E-Government Capacity Building
Programme Presentation to the eGov EXPO
Event April 20th 21st 2005 The Barbican
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Agenda

• Background to the CB Programme
• Programme Overview
• Competency Diagnostic Tools
• The New Business Case Toolset
• Programme, Project Change Management Toolset
• Some examples of the products
• The Dissemination Programme
• Access to the product set
• How to get in Contact

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Support and Capacity

• Support
• To back up to strengthen act of providing
  assistance
• e- Government support provided externally to
  those requiring help by IDeA
• ISU Team FoC assistance for Failing Councils
• SSU Team On Demand assistance for all LAs (FoC)
• Capacity
• competence ability attaining maximum possible
  performance
• Capacity comes from within - promoting
  sustainable growth for all
• This Programme

• - ISU Team helps failing councils
• - SSU Team helps all councils FOC on demand

4
Achieving Technology Enabled Business Change -
The Role of The 5 Key Functions
Service management Individual service
objectives, business targets, and operation
Head of ICT Technical capability, potential, and
e-Government change opportunities
Customer Service and Performance improvement
Programme management Delivery of effective
business, organisational and technical change
Focusing on e-Government change within specific
Services.
Member Officer e-Champions Organisations local
objectives, targets and partnership delivery
aims
Customer Service Management Customers access,
service, and quality requirements and
opportunities.
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Achieving Technology Enabled Business Change -
The Role of The 5 Key Functions
Service management Individual service
objectives, business targets, and operation
Head of ICT Technical capability, potential, and
e-Government change opportunities
Customer Service and Performance improvement
Programme management Delivery of effective
business, organisational and technical change
Focusing on e-Government change within specific
Services.
Member Officer e-Champions Organisations local
objectives, targets and partnership delivery
aims

• Services
• Processes
• Roles
• Rules
• Systems
• Workplaces

Customer Service Management Customers access,
service, and quality requirements and
opportunities.
then making the front and back office
re-engineering changes to
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Achieving Technology Enabled Business Change -
The Role of The 5 Key Functions
The 5 functions cover all the perspectives which,
when working together, achieve business change.
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The Political Drivers

• Prime Minister has instructed all Government
  agencies
• To maximise delivery of benefits through
  programme management
• To open a Programme Management Centre of
  Excellence
• Office of Public Sector Reform (OPSR)
• Improving Programme and Project Delivery (IPPD)
• To use the Gateway Reviews for Procurement
  Programmes

8
The Organisational Improvement Drivers

• CEOs are now targeted on CPA improvement by
  members and top CEOs can earn up to 200K p.a.
• As part of the CPA Assessment, the Audit
  Commission instructs all but the top performing
  councils to improve their programme management
• The Efficiency Agenda (Gershon) requires LAs to
  tackle more ambitious transformations, e.g.
  joining up back offices, etc

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Building Capacity Our Approach

• Portfolio of seven linked projects
• Consolidating competencies for the 5 functions
• Dissemination of tools and techniques to help
  facilitate change
• Supporting regional networks for programme and
  customer service managers
• Facilitating e-Government learning through
  professional bodies

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Partners

• London Borough of Lambeth
• NWeGG
• OGC
• SOCITM
• IDeA
• Audit Commission
• CIPFA / IPF
• OPM
• London Connects
• PEG / EIP
• SE Regional Centre of Excellence
• Campion Willcocks Interim Management
• Mantix Programme Management Consultancy
• Format - Publishers

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The Seven Projects and How They Fit Together
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Competency Diagnostics
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Core Competency Frameworks

• What do we mean by competencies?
• Competencies are the ability to use knowledge,
  understanding, practical and thinking skills to
  perform effectively to the standards required in
  employment. They are identified and demonstrated
  through sets of behaviours that encompass the
  skills, knowledge, abilities and personal
  attributes that are critical to successful role
  accomplishment.

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Competency Diagnostic Tool
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Assessing the Development Opportunities
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The Development Framework
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The Development Framework
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The Competency Framework
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Using the Framework
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The e-Government (Disguised for the Efficiency
Regime) Generic Business Case Framework
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The Four Stages of A Business case
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Key output from Stage 1 The Strategic Business
Case

• This sets out
• The needs purpose of the project
• Who the interested parties are
• The project scope and definition
• Its proposed organisation and communication
  structure
• Its benefits profile (and aims and objectives),
  NOT JUST FINANCIAL
• The links to strategic and corporate programmes
  and plans
• The links to business and service improvement and
  change plans

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Key output from Stage 2 The Full Business Case

• This sets out (in more detail that the strategic
  case)
• The benefits profile (and aims and objectives)
• Links to strategic and corporate programmes and
  plans
• Links to business and service improvement and
  change plans
• Operational costs and efficiency savings
• The risks involved and how they can be managed
• Detailed costs, and criteria for evaluation and
  prioritisation
• Support from the financial model
• An implementation project plan and timetable
• Plans for procurement strategy development
• Milestones for business case revision

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Key output from Stage 3 The Final Business Case

• This is a revised version of the Full business
  case, which incorporates updates in project
  figures (including, where possible, tender
  prices)
• A series of reviews, updating the business case
  figures, will also be produced during Stage 3,
  which map benefits and costs against those
  envisaged at the start of this stage.

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Key output from Stage 4 A Business Case Review

• This will document and disseminate the evaluation
  of the project, according to project agreements
  and corporate protocols.
• The review will compare actual figures and
  benefits against those envisaged in the Full and
  Final business cases, and provide feedback on
  lessons learned

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Programme, Project Change Management Toolkit
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Vision for the PPM / CM Project

• A set of products that can help councils
  implement PPM / CM for the first time
• Tools that provide help to those councils that
  are more experienced in PPM / CM, but on a dip
  in dip out basis
• A set of draft products that councils can run
  with asap (Feb)
• An integrated set of products that can be
  accessed over the web or on CD ROM (Apr /May)
• The agenda for a community of practice based
  around PPM / CM that will encourage councils to
  become self sufficient, and willing to try new
  approaches.

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PPM / CM Product Matrix
(OGC PM Handbook)
CM Handbook Lambeth
Practitioners Guide Lambeth, et al
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PPM / CM Product Matrix Current Status
?
(OGC PM Handbook)
?
?
?
?
?
?
?
?
?
?
CM Handbook Lambeth
?
?
Practitioners Guide Lambeth, et al
?
Business Case Guidance 1st Draft Auditors
Guide (1st Draft mid April) Competency Framework
(1st Draft) Framework Diagnostics (1st Draft)
?
?
?
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Examples PM Handbooks
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An introduction to some aspects of programme
management
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How do you turn a policy concept into a practical
programme?

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How Do You Manage Overlapping Governance between
Progs Projs
OGC MSP
OGC Prince 2
Based on OGC Best Practices
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When do you start to focus on the benefits and
who should own them?
Answers ASAP P2 Business Change Manager
but who should that be?
What are the implications of those two
statements and how do you manage them?
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Change Management What Do You Want?
Strategic Framework
Change Management Strategy
Practical Toolkit (workshops, Training,
Templates, Pro-Formas, Checklists, etc)
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The Reference Group / Early Adopters

• 100 individuals registered
• 50 LAs registered
• Testing products since Jan 31st
• Research programme kicked off to track usage and
  feedback
• Target - raise usage of PPM / CM products from
  53 to 75 of LAs
• Leading Councils Group to focus on Programme
  Portfolio Management

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Web-based dissemination of guidance
Home page - identifies target audiences and
explains how each should use this site
CONTEXT
PRACTICAL SUPPORT
Intro - awareness about role of PPM/CM Core
Competency Assessment to help councils to
understand their current capabilities routemap
to detailed practical advice and support
Step by step descriptions suitable for
implementing as council standards plus
templates routemap to real-life examples and
other sources of practical advice and support
eg training
E-Business Case
Change Management
Programme Management
Project Management
Who for everyone
Who for practitioners
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Software Support

• Project In A Box
• Free Software for SMEs / LAs
• Suppliers will try to persuade LAs to Trade Up to
  a Professional Version
• Have agreed to incorporate Project Management
  products in their portfolio
• South Lakeland
• Manchester
• Generic Handbook (OGC)
• Maturity Assessment, etc
• Will be developing MSP version of PIAB soon
  will work with us on that
• Lambeth Sharepoint System helps LAs get to Level
  1
• Mantix Microsoft EPM based approach
  incorporating the Manchester Method
• Possibly two versions a) Help move from Level 1
  to 2, and b) Help move from Level 2 to 3

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Dissemination Programme

• Push Programme through to May
• Brochure available now
• NP Expo at Excel (Mid April)
• SOCITM Spring Conference (end April)
• Mail shot mid May
• Pull Programme June onwards
• EIP/PEG Conferences (ongoing)
• Partnering with Eastern Region LGA to pilot
  dissemination programme
• 20 Min presentation to CEOs
• 1(?) day workshops with practitioners

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Access to Our Products Through The Extranet
(Sharepoint)

• Access to SharePoint will be given to all Early
  Adopters
• All our products and the associated documentation
  is uploaded onto SharePoint as and when it
  becomes available This includes Products and the
  Feedback
• ..\..\..\..\PSO\Admin\Templates\CB_PSO_Prod
  Review Template_050124_0v02.doc
• An info pack on how to use SharePoint has been
  put together for ease of access and will be
  distributed as access is granted
• We really need your help with feedback and ideas
  for improving our Products!

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Sharepoint Structure
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Sharepoint PPM/ CM Project
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Sharepoint PPM/CM Products
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So what do we want you to do?

• Apply to Lambeth for to become an Early Adopter
• Apply for access to the products
• Review and understand the product range
• Use the Competency Frameworks the PPM / CM
  Maturity Assessment Tools
• Understand where you are on the Maturity Model
• Identify appropriate products for your authority
• Tell us how you are using the products we may
  wish to do a Case Study
• Work with the CB Programme Team to improve the
  product set
• Let the Lambeth Programme Team support you!
• If necessary we will bring in ISU / SSU teams to
  provide additional support

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Capacity Programme

• Programme Office based in Lambeth
• Contacts
• Andy Pilgrim Programme Manager
• Laura La Grutta Subject Matter Expert PPM
• Ted Bennett Programme Office Manager
• Terry Dailey Programme Director Subject
  Matter Expert PPM / CM
• Telephones 44 (0207) 926 9239 / 2204
• E-mail CSCapacityPSO_at_Lambeth.gov.uk
• Web Site www.localegovnp.org.uk/e-capacitybuild
  ing

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If You Take Away Three Things about the PPM / CM
Product Set

• Comprehensive range designed by LAs for LAs and
  tailored to LA requirements
• Access now or wait for the final products within
  the next six weeks
• Best Practice Standards compliant products with
  upgrade paths available