Developing eGovernment indicators

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Developing e-Government indicators Makane Faye
ISTD/ECA
http//www.uneca.org/disd/events/2007/ict-measurem
ent
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Topics

• Background
• Why developing ICT indicators
• The partnership on measuring ICTfor development
  NICI Development
• Addressing African Development Challenges
• Use of ICTs in Government
• Infrastructure development
• Public sector management
• Delivery of public services
• Facilitating development of the private sector
• Legal and judicial reforms
• Policy, Legal and Regulatory Frameworks
• Strengthening the capacity of parliaments
• Empowering Local authorities
• Examples
• Usage of the Indicators
• Conclusion

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21st Meeting of Ministers of Conference for
Planning adopted in May 1995 Resolution 795 (XXX)
Building Africa's Information Highway22nd
Meeting of ECA Conference of Ministers adopted
in May 1996 Resolution 812 (XXXI)
Implementation of the African Informaion
Society Initiative"
Background
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AISI is

• Regional framework for ICT development
• endorsed by the 1996 OAU HoS Summit (Yaounde)
• welcomed during the G71 Denver Summit in 1997
• Designed to address Africas economic and social
  development challenges
• AISI is
• a vision for ICT development in Africa
• series of sector applications defined according
  to Africas priorities (including
  e-Government)
• an implementation process, with evaluation of
  results impact
• synergies created through open partnerships

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Developing ICT Indicators

• Reliable statistics help policy makers formulate
  strategies, monitor and assess them
• Advisory Board on Statistics in Africa (ABSA)
  meeting of May 2004 recommended ECA should
  cooperate with the NSOs to begin the collection
  of statistics on ICTs using a harmonized
  framework

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• Outcome of WSIS Phases I and II
• Objectives
• develop a common set of core ICT indicators
• Enhance the capacities of NSOs
• Develop a global database

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Addressing African Development Challenges

• We need to address this basic question
• How to address the developmental challenges of
  African countries and accelerate their
  socio-economic development process through the
  development, deployment and exploitation of ICTs
• It is not just about ICTsis more about
  facilitating the development process to transform
  the socio-economic outcomes of households,
  businesses and impact on government operations.
• There is thus need to address the impact of IS/KE
  on households, businesses and government
• ? We will not propose a basket of indicators
  but propose a framework for identification
  selection

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On a Methodological Framework

• The proposed methodological framework should in
  broad terms address issues relating to the
• linking of the indicators development system and
  process to national ICT4D policy development
  process within African countries, eg.the NICI
  process
• identification and development of suitable
  baseline/e-readiness and IS impact assessment,
  measurement and monitoring indicators and
• development of suitable core indicators targeted
  at benchmarking, measuring and assessing
  effectiveness and impact of government
  information systems, technology and operations.

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Indicators and the NICI Process
THE BASE/CASE
provide basis and make case
guide policy formulation
THE WHAT..?
guide the development and target setting
THE HOW..?
monitor, assess, measure progress and impact
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Framework Summary Based on CUT Model
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TRANSFORMATION impact
indicators
The CUT Model for ICT4D Indicators
intensity
USAGE
indicators
CAPACITY
indicators
time
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TRANSFORMATION impact indicators

• Measurements of the impact of the dev
• of the information society on
• government system operations staff
• delivery of services
• performances and activities
• local communities

USAGE indicators
intensity

• ICT Facilities and Resources
• level, degree and spread of access
• degree and level of usage
• distribution of usage in specific
• communities, groups and sectors

CAPACITY indicators

• ICT Delivery Infrastructure
• Platform, Facilities and Resources
• size
• capacity
• spread coverage
• degree and level of deployment
• Other ICT resources
• capacity
• spread coverage
• degree level of deployment

time
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On Methodology and Approach

• For each of the specific themes and indicators
  need to decide on the
• purpose/type of the indicator
• relevant information to be collected/gathered
• possible sources of the relevant information to
  be gathered
• methods to be used for obtaining or gathering the
  required information
• relevant types of questionnaire to be used in
  cases where a postal survey or a face-to-face
  interview is required and
• format in which the information gathered as per
  each indicator is to be presented or summarized.

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Use of ICTs in Government

• ECA was entrusted to coordinate development of
  e-Government indicators in the Partnership
• Based on various key functions of ICTs, 8 (non
  limitative) areas are proposed for use as a
  starting point for defining an exhaustive list of
  e-Government themes / indicators for Africas
  input in the Partnership

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E-Gov Themes
Infrastructure Development
Legal Judicial Reforms
Public Sector Management
Policy, Legal Regulatory Framework
Empowering Local Authorities
Strengthening Parliaments
Delivery of Public Services
Facilitating Development of the Private Sector
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1. Infrastructure Development in Government

• Level of ICT deployment and exploitation in
  Government and ICT infrastructure readiness in
  Administration
• Improve efficiency of performance and work among
  government employees organizations
• Facilitate delivery of services

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2. Public Sector Management

• Means of strengthening the capacity of public
  service institutions and improving public sector
  performance e-Administration
• Facilitate access
• Reduce opportunities for corruption

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3. Delivery of Public Services

• Effective channel for decentralizing provision of
  public services (e-services and e-citizens)
• Government-to-citizen (G2C)
• Government-to-government (G2G)
• Government-to-business (G2B)
• Facilitates various interconnections and
  interactions at government level and also between
  government and the population as well as the
  business sector

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4. Facilitating development of the private
sector

• Enabling on-line support to private sector
  through
• one-stop portal for investors
• e-procurement
• e-bid applications
• It is an important element to encourage private
  investment and initiative

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5. Legal and judicial reforms

• Means to modernizing the functioning of the
  judicial system e-justice. May allow
• Computerizing all the justice process
• Digitizing justice records
• On-line access to justice records
• Development of databases on court cases

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6. Policy, Legal and Regulatory Frameworks

• Existence of Regulatory frameworks/Laws that
  facilitate government processes and delivery of
  services
• Legal regime
• ICT Policy
• Legal framework on e-transactions

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7. Strengthening the capacity of parliaments

• Facilitation of parliament work by modernizing
  Parliaments through
• Institutional e-resources
• Parliamentary databases
• e-libraries
• e-voting
• on-line resources to constituents

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8. Empowering Local authorities

• On-line community participation through
  decentralization of services especially citizen
  interaction with Government
• Birth / Date / Marriage Certificates, etc.
• Various Licences
• Tax payment
• Land registrations etc.
• To be delivered through web sites, kiosks,
  radios, telephones, palm top, etc

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Example on Infrastructure Development in
Government
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Example 1 - Status Indicators
Government Administration and Service Delivery
E-Government
Indicators on the level of deployment and
exploitation of ICTs within Government
Ministries, Department, and Public Agencies and
Establishments.
Example Baseline/Status Indicators

• No. and Percent of Govt. MDAs with Internet
  Connection
• No and Percent of Govt. MDAs with corporate
  networks
• No. and Percent of Govt. MDAs with Web Sites
• Percent of Govt MDA that implement E-Gov
  Systems (e.g. Back office systems etc)
• Percent of Govt MDA providing services online
• Percent of ICT personnel (per total staff) in
  Govt MDAs

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Example 2 - Assessing the Measuring Targeted
Impact of the IKE Impact on Government
Performance Outcomes Indicators

• Productivity Levels
• Operational Efficiency Levels
• Service Delivery Improvement Levels
• Reduction in Corruption Level
• Reduction in Inefficiency Levels
• Level of Computerization
• E-Gov Service Delivery Performance Index/Rating

GOVERNMENT

• Govt. MDA ICT Access Levels
• Govt. MDA ICT Ownership Levels
• Govt. MDA Level of ICT Penetration
• Govt. MDA ICT Deployment Levels
• Govt. MDA ICT Production Levels
• Govt. MDA ICT Usage Levels

ICT Access Usage Outcomes Indicators
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Usage to be made of the indicators

• Starting point for a regional report on
  e-Government readiness in Africa
• The Technology in Government in Africa (TIGA)
  Awards to be launched in April 2007, in
  cooperation with the Government of Canada

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Conclusion

• Participants are expected to make recommendations
  for a preliminary list of themes / indicators for
  making Government services available through ICT
  in the African countries.
• This would be one of Africas key contributions
  to the measurement of the Information Society
  within the Partnership.

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Thank You !
Makane Faye
Visit www.uneca.org/aisi/scanict