Incentives to Motivate People to Accept Directing

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Incentives to Motivate People to Accept Directing

• Necessity
• Advantage
• Personal satisfaction
• Independence
• Encouragement, praise, and recognition
• Money
• Company policy

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MacGregors Two Attitudes of Workers toward Work

• Theory X People do not really like to work. The
  average worker avoids responsibility, is
  unambitious, and wants security more than
  anything else. Management based on Theory X is
  paternalistic at best and, at the very least,
  authoritarian. Rewards and punishment, the
  carrot and stick, are assumed in this theory to
  be the key to employee productivity.
• Theory Y Under the proper conditions people
  will, indeed, accept, and even seek
  responsibility. Employees have a much greater
  capability for problems solving than most
  organizations realize.

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Three Elements of Modern Leadership

• Authority
• The psychology of the worker and the work
• The work group as a social unit

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Employee Participation Approaches

• Information
• Consultation
• Involvement

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Barriers to Communication

• Semantic barriers
• Social background
• Immediate environment

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Gateways to Communication

• Listening
• Empathy

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Elements of Management

• Orders tell someone to do something
• Instructions provide information about some
  hospitality work-related activity
• Training involves guiding employees toward the
  mastery of often complex activities
• Motivating moves beyond ensuring that the worker
  knows how to do something it makes the employee
  eager to do the work
• Sanctions may be either positive or negative,
  rewards or punishments

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Elements of Management During Change

• Establishing direction
• Aligning people
• Motivating and inspiring

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