Enrollment Counseling 101

1
Enrollment Counseling 101

• What Every Good
• Enrollment Counselor
• Needs to Know

2
Enrollment Corporate Trainers present

• There are several skills GOOD enrollment
  counselors need to have to succeed..
• DO you have the skills to succeed??
  

3
Youve got SKILLS

• You were hired because we believe you have skills
  that make a great enrollment counselor.
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4
Trainers Top 3 List

• There are three skills that are most important to
  enrollment counselors..

5
Skills

• Probing and Uncovering Students Needs
• Using the Contact Management System
• Running an Effective Student Appointment

6
Probing and Uncovering Students Needs

• Understand the importance of asking the right
  questions
• Difference between open and closed probes.

7
Using the Contact Management System

• Entering new leads and setting callback reminders
  will be covered
• You will learn to print and use several different
  reports.

8
Running an Effective Student Appointment

• Gaining commitment from the student
• Probing the student for concerns they have about
  returning to school
• Getting them to start school

9
Tools for Training

• Watching Videos Workbooks

10
Tools for Training

• Presentations
• by Managers, Veteran Staff and Trainers
• Role Playing with each other

11
Assessment Time

• At the end of the training, you will have a
  chance to assess what you have learned