PNNL

1

• PNNL

2
Background

• Unclassified information only
• Centrally managed web development group
  co-located with authors
• Control mothership sites
• PNNL (pnl.gov)
• LabWeb Intranet
• Decentralized authoring of lower-level websites

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Objectives

• Protect and enhance the information assets and
  reputation of the Laboratory and its clients.
• Optimize staff productivity and associated costs.
• Prepare a stable foundation for future e-commerce
  activities.

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Business Model

• Roles and responsibilities
• Services (core and purchased service)
• Tools
• Policies and standards

5
Roles and Responsibilities

• The charter for PNNL's web publishing activities
  is shared between two internal organizations,
  Information Sciences Engineering (ISE) and
  Electronic Communications (E-Comm).
• The roles of each organization must be clearly
  defined and communicated within PNNL.

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Services

• Full range of web publishing services offered by
  E-Comm and ISE.
• Some of these services are provided on a
  cost-recovered (purchased service) basis others
  are considered "core."
• Levels of service are being defined.

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Services Provided

• ISE (Core)
• Web server administration
• Security guidelines
• Configuration management
• New technology evaluation

• E-Comm (Purchased)
• Publishing policies
• Site design and maintenance
• Content development/ editing
• Usability testing
• E-surveys

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Tools Supported (Core)

• ASP
• Perl 5
• FrontPage ext.
• SQL Server
• Oracle
• Access
• IIS 4.0
• Infoseek

• MacroMedia DreamWeaver
• Homesite
• FrontPage
• WebTrends
• Office 2000 (soon)

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Policies and Standards

• All staff who publish on the web must understand
  what is expected in terms of protecting the
  reputation and information assets of PNNL,
  Battelle, and clients.
• Policies and procedures address corporate visual
  identity, required website elements, coding
  standards, archival requirements, metadata
  standards, etc. (https//sbms.pnl.gov/standard/69/
  6900t010.htm)

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Success Stories and Lessons Learned

• The novelty wore off.
• People ultimately did want some standards.
• Designs based on requirements met with wide
  acceptance.
• The partnership between ISE and E-Comm improved
  the reputation of both groups.