Process Mapping

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Process Mapping

• Defining the Process The Importance of
  Beginnings Endings

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Roadmap for Continuous Improvement
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A Radiology Patient Journey
Patient attends Health Care Professional
Patient receives radiology appointment
Patient attends for radiology appointment
Patient attends clinic for results Treatment
starts
Patient receives clinic appointment
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Fancy a Cup of Tea?

• Map the Key Steps in this Process

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What were the start and end points of this
process?
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Define the Start and End Points

• Boil the Kettle to Drinking the Tea
• Now map the 5 key steps in this process

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These Steps would make up the High Level Process
Map
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What does a Process Map look like?
High level
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It gets more complex!

• Not everyone likes the same
• Need to do a detailed process map to make a cup
  of tea for individual choices
• Each decide how you would like your cup of tea
  and at your tables identify the increased detail
  you would need in your map to make these cups of
  tea
• Same start and end point

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Afternoon Session

• Start and End Points
• Orthopaedic Knee
• Referral for MRI

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• PRODUCE A HIGH LEVEL MAP OF A PATIENTS JOURNEY
• STARTING POINT
• MRI Test request
• or
• ORTHOPAEDIC KNEE Receipt of GP referral
• END POINT
• MRI Results to Requestor
• or Post surgery discharge
• ORTHOPAEDIC KNEE (including communication back
  to NHS Shetland)
• THEN
• Identify and record the following detail
• Identification of number of steps in process
• Identification of how many times patients are
  passed from one person to another
• Identification of approximate time taken for each
  task, wait, and between first and last step

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• Produce a High Level Map of a patients journey
• Starting Point
• End Point
• Then
• Identify and record the following detail
• Identification of number of steps in process
• Identification of how many times patients are
  passed from one person to another
• Identification of approximate time taken for each
  task, wait, and between first and last step
• Identification of number of steps that do not add
  value to the patient
• Identification of number of steps in process
  where patients have to wait.