ISO 9000 Management Review

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ISO 9001
Management Review
Meeting
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Management Review Concept

• Clause 5.6.1.
• Top Management shall review the organizations
  QMS, at planned intervals, to ensure its
  continuing suitability, adequacy and
  effectiveness.
• Clause 5.6.2.
• Management Review Agenda (Input)
• 1. Results of Audit
• 2. Customer feedback
• 3. Process performance and product conformity
• 4. Status of corrective and preventive actions
• 5. Follow up actions of previous management
  review
• 6. Changes that could affect the QMS
• 7. Recommendation for improvement
• Clause 5.6.3
• Out put Management Review
• A Related of Quality Management System
• B Related of Quality Product to Customer
  Requirement.
• C Related to Resource .

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• Category of Output Management Review
• A Category of Related Quality Management System
  
• - Adequacy of Work Instruction Procedure.
• - Implementation of Work Instruction
  Procedure.
• B Category of Related Quality Product to
  Customer Requirement
• - Dimension.
• - Appearance.
• - Electrical characteristic/function.
• - etc.
• C Category of Related to Resource .
• - Employee needed.
• - Employee competence
• - Support facilities.
• - Financial Needed.
• - etc

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Achievement Criteria of Output
1 Poor If Achievement 0
69 2 Fair If Achievement 70
89 3 Satisfy If Achievement 90
100
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Total Output (Achievement) A Related of
Quality Management System Achievement 2.8
(Satisfy)B Related of Quality Product to
Customer Requirement Achievement 2.3 (Fair) C
Related of Resources Achievement 2.2
(Fair)Conclusion Factory get Grade Satisfy
for Related Management System,
and Fair for Related Product Related
Resources.
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Example Audit Result Data.
Total Dominant Problem of Audit A 0 B
4 C 1 A 0/5 x 100 0 (No
Problem) Achievement 100
Satisfy 3 B 4/5 x 100 80 (Problem
) Achievement 20
Poor 1 C 1/5 x 100 20
(Problem ) Achievement
80 Fail 2
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X Dominant factor of problem in each item
input. - No problem in each item input,
Why we choose the dominant problem ? In order to
determine the effective and efficient steps for
process improvement.
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1. Audit Result
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2. Customer Feedback
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3. Process Performance and Product
Conformity(Quality Objective/Target)
3.1. Provide good quality product which meet with
customer specification and requirements and
obtained legislation

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3.2. Improve product quality level through
achieving specified quality target
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3.3. Accurate to meet product delivery schedule
and good material purchashing
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3.4. Respond Immediately and correctly to finish
quality problems and customer complaint.
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3.5. Proactive to eastablish improvement and
innovation in all activities.
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4. Corrective Preventive Action Status.
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5. Follow up Last Management Review
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6. Internal External Change Influence QMS