Title: Supply Chain Strategy
1Manufacturing StrategyMGSC 602Prof. Saibal Ray
- Supply Chain Strategy
- Handout 8
- Session 12
2Supply Chain Management The Magnitude in the
Traditional View
- Estimated that the grocery industry could save
30 billion (10 of operating cost) by using
effective logistics and supply chain strategies - A typical box of cereal spends 104 days from
factory to sale - A typical car spends 15 days from factory to
dealership - Laura Ashley turns its inventory 10 times a year,
five times faster than 3 years ago
3Supply Chain Management The True Magnitude
- Compaq estimates it lost 0.5 billion to 1
billion sales in 1995 because laptops were not
available when and where needed (same with Apple
G4 in 1999) - When the 1 gig processor was introduced by AMD,
the price of the 800 meg processor dropped by 30 - PG estimates it saved retail customers 65
million by collaboration resulting in a better
match of supply and demand
4What is a supply chain?
5Flows in a Supply Chain
Information
Product
Customer
Funds
6Cycle View of Supply Chains
7Push/Pull View of Supply Chains
Procurement, Manufacturing and Replenishment
cycles
Customer Order Cycle
PUSH PROCESSES
PULL PROCESSES
Customer Order Arrives
8Examples of Supply Chains
- Dell / Compaq
- Toyota / GM/Ford
- McMaster Carr / W.W.Grainger
- Amazon / Borders / Barnes and Noble
- Webvan / Peapod / Jewel
9What is Supply Chain Management?
- Managing supply chain flows and assets, to
maximize supply chain surplus - What is supply chain surplus?
- Revenue from customer costs of the entire
supply chain
10The Value Chain Linking Supply Chain and
Business Strategy
Business Strategy
New Product Strategy
Supply Chain Strategy
Marketing Strategy
Marketing and Sales
New Product Development
Operations
Distribution
Service
Finance,Accounting, Information Technology, Human
Resources
11Right Supply Chain Strategy?
- The strategy needs to be tailored to meet
specific needs of the customers - A product with a stable demand and a reliable
source of supply should not be managed in the
same way as one with highly unpredictable demand
and unreliable supply
12A Framework for Devising the Right Supply Chain
Strategy
- Two key sources of uncertainty demand and
supply - Demand uncertainty
- Supply Uncertainty
Functional
Innovative
Stable
Evolving
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14Levels of Implied Demand Uncertainty
The Implied Uncertainty Spectrum
Even for the same product,different supply chains
might have different demand uncertainties. Take
for example, steel. When it is a long lead time
steel, it is functional. However, emergency
steel is innovative.
15Implied Demand Uncertainty and Customer Need
Detergent Long lead time steel
High Fashion Emergency steel
Customer Need
Price
Responsiveness
Low
High
Implied Demand Uncertainty
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19Drivers of Supply Chain Fit
Efficiency
Responsiveness
Supply Chain Structure
Inventory
Transportation
Facilities
Information
Drivers
20Considerations for Supply Chain Drivers
21The Responsiveness Spectrum
Highly efficient
Somewhat efficient
Somewhat responsive
Highly responsive
Most automotive production Delivering a large
variety of products in a couple of weeks
Dell Custom-made PCs and servers in a few days
Hanes apparel A traditional make-to-stock
manufacturer with production lead time of several
weeks
Integrated steel mills Production scheduled
weeks or months in advance with little variety or
flexibility
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23Major Obstacles to Achieving Fit
- Multiple owners / incentives in a supply chain
- Local optimization and lack of global fit
- Increasing product variety / shrinking life
cycles / customer fragmentation - Increasing implied uncertainty
24Dealing with-Multiple Owners / Local Optimization
- Information Coordination
- Contractual Coordination
25Dealing with Product Variety Mass Customization
26Which E-Business is Right for Your Supply Chain?
27What is E-Business?
- Business transacted over the Internet
- Is product information displayed on the Internet?
- Is negotiation over the Internet?
- Is the order placed over the Internet?
- Is the order tracked over the Internet?
- Is the order fulfilled over the Internet?
- Is payment transacted over the Internet?
28Potential Revenue Opportunities from E-Business
- Direct sales to customers
- 24 hour access for order placement
- Information aggregation
- Personalization and Customization of Information
- Flexibility on pricing and promotion
- Faster time to market
- Efficient funds transfer
29Potential Revenue Disadvantages from E-Business
- Longer time to satisfy except for downloadable
products - Payment security
- Feeling
- Mindset
30Potential Cost Opportunities from E-Business
- Direct customer contact for manufacturers
- Coordination in the supply chain
- Customer participation
- Postpone product differentiation to after order
is placed - Downloadable product decrease delivery time and
cost - Reduce facility costs
- Geographical centralization and resulting
reduction in inventories (when most?)
31Potential Cost Disadvantages from E-Business
- Increased transportation cost
- Increased handling cost
- Large initial investment in information
infrastructure
32Impact of E-Business on Cost of Supply Chain
Drivers
- Supply Chain Driver
- Inventory
- Transportation
- Facility
- Information
- Impact of E-Business on Cost
- Decline
- Increase
- Decline
- Improve coordination and reduce costs through
information sharing - Large initial investment with lower processing
costs
33Basic Evaluation Framework
- How does going on line impact revenues?
- How does going on line impact costs?
- Facility (site personnel)
- Inventory
- Transportation
- Information
- How should the e-commerce channel position, e.g.,
for efficiency or responsiveness? - Who in the supply chain can extract most value?
- Is the value to existing players or entrants?
34The Computer Industry Dell on-line
Customer Order and Manufacturing Cycle
Procurement Cycle
Customer Order and Manufacturing Cycle
Procurement Cycle
Push Processes
Pull Processes
Dell Supply Chain Cycle
Customer Order Arrives
35Potential Opportunities Exploited by Dell
- Revenue opportunities
- 24 hour access for order placement
- Direct sales
- Providing customization and large selection
information - Flexibility on pricing and promotion
- Faster time to market
- Efficient funds transfer
- Revenue negatives
- Longer response time than store and no help with
selection
36Potential Opportunities Exploited by Dell
- Cost opportunities
- Direct sales eliminating intermediary
- Customer participation Call center catalog
costs - Information sharing in supply chain
- Reduce facility costs
- Geographical Centralization and reduced
inventories - Postpone product differentiation to after order
is placed using product platforms and common
components - Cost Increases
- Outbound transportation costs increase
37Impact of E-Business on Dell Performance
- Impact
- Increase
- Decrease
- Decrease
- Increase
- Primary Causes
- Direct Sales to customer
- Flexible pricing
- Large variety and customization
- Faster new production introduction
- Fast delivery of customer order
- Aggregation using postponement and component
commonality - Geographical aggregation
- Information sharing
- No retail outlets
- Customer participation in order placement
- Higher outbound transportation cost
- Factor
- Revenue
- Inventory costs
- Facility costs
- Transportation costs
38Opportunities
- Significant, but must be combined with component
commonality, and build to order. Must move
product customization to pull phase of supply
chain and hold inventories as common components
during the push phase - Opportunity most significant for new, hard to
forecast products - Complements strength of existing retail channels
39Retailing Amazon.com
Customer
Customer
Pull
Pull
Amazon
Retail Store
Distributor
Warehouse (?)
Publisher
Publisher
Amazon Supply Chain
Bookstore Supply Chain
40Potential Opportunities Exploited by Amazon
- Revenue opportunities
- 24 hour access for order placement
- Providing large selection and other information
- Attract customers who do not want to go to store
- Flexibility on pricing
- Efficient funds transfer
- Revenue negatives
- Intermediary (distributor) reduces margin
- Longer response time than bookstore
- Downward pressure on book prices
41Potential Opportunities Exploited by Amazon
- Cost opportunities
- Reduce facility costs
- Geographical centralization and reduced
inventories Most effective for low volume, hard
to forecast books, least effective for high
volume best sellers - Cost increases
- Outbound transportation costs increase
- Handling cost increase
42Impact of E-Business on Amazon.com Performance
- Impact
- Increase
- Decrease
- Decrease
- Decrease
- Increase
- Increase
- Primary Causes
- Convenience
- Large variety of books
- Customer specific recommendations
- Distributor margins
- Downward price pressure
- Inability to browse
- Geographical aggregation (major benefit is for
low-volume books) - No retail outlets, only warehouses
- No cashiers required
- Each customer order is picked and packed
- Higher outbound transportation costs
- Factor
- Revenue
- Inventory cost
- Facility costs
- Transportation cost
43Opportunities
- Going on-line, by itself, offers lower cost
advantages (may be some disadvantages) than in
Dell model given current form of books - Cost and availability advantages are more
significant for low volume books - On-line channel has significant cost benefit if
books are downloadable
44How should bookstore chains react?
- An on line channel allows it to match Amazons
revenue advantages - Use a hybrid approach in stocking and pricing
- High volume books for local storage
- Low volume books for browsing and purchase on
line - Pricing varies by delivery and pick up option
45Grocery on-line
Customer
Customer
Supermarket
On-line Grocery
Warehouse (?)
Manufacturer
Manufacturer
On-line Supply Chain
Supermarket Supply Chain
46Potential Opportunities for on line grocer
- Revenue opportunities
- Attract customers who do not want to go to
supermarket - Out of town customers for specialty items
- Menus and other value added
- Cost opportunities
- Reduced facility costs (sites as well as checkout
clerks) - Inventory savings from centralization (primarily
for slow moving, specialty items)
47Added Costs for Online Grocer
- Additional outbound transportation cost Have to
cover the last mile to the customer - Additional picking and packing costs
48Impact of E-Business on Peapod Performance
- Impact
- Increase
- Marginal
- decrease
- Decrease
- Increase
- Large
- increase
- Primary Causes
- Convenience (benefit larger in urban areas and
for specialty foods) - Customization and personalization
- Sale and use of customer information
- Geographical aggregation (primarily for
low-volume items) - No retail outlets, only warehouses
- No checkout clerks needed
- Each customer order is picked
- Outbound transportation cost increases
- Factor
- Revenue
- Inventory cost
- Facility costs
- Transportation cost
49Opportunities
- Negligible opportunity to compete on cost, except
maybe for specialized low volume items - Competition has to be on convenience or some
other form of value added - To lower delivery cost disadvantage, must be more
than on-line grocery - Greatest opportunity may be for supermarket
chains to expand value offering
50B2B W.W. Grainger
- Revenue opportunities
- 24 hour access for order placement
- Large selection information with simple search
- Display of substitutable products
- Flexibility on pricing and promotion
- Ability to alert customer of order status
- Faster time to market
51B2B W.W. Grainger
- Cost opportunities
- Reduced order taking costs
- Reduced order placement costs for customers
- Reduced error because of multiple data entry
- Reduced catalog costs
52Impact of E-Business on Grainger Performance
- Impact
- Increase
- Decrease
- Decrease
- Unchanged
- Unchanged
- Primary Causes
- Larger product selection
- Some drop in prices
- Intermediary margin in on-line marketplaces
- Save on call center costs at Grainger
- Potential branch closings
- Save on administrative costs at customer
- Degree of aggregation similar to fulfillment of
phone orders - Marginal decrease if branches close
- Network similar to fulfillment of phone order
- Some increase if more shipments by package
carriers
- Factor
- Revenue
- Facility costs
- Inventory cost
- Transportation cost
53Key Messages
- Some supply chains are better suited to exploit
the cost benefits of going on-line - Ability to increase processes in pull phase
- Ability to delay product differentiation
- Big inventory benefit from geographical
centralization - Significant facility cost reduction on
centralization - Transport to customer is a small fraction of
product cost - All are achieved if product is downloadable