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Supply Chain Strategy

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A typical box of cereal spends 104 days from factory to sale ... McMaster Carr / W.W.Grainger. Amazon / Borders / Barnes and Noble. Webvan / Peapod / Jewel ... – PowerPoint PPT presentation

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Title: Supply Chain Strategy


1
Manufacturing StrategyMGSC 602Prof. Saibal Ray
  • Supply Chain Strategy
  • Handout 8
  • Session 12

2
Supply Chain Management The Magnitude in the
Traditional View
  • Estimated that the grocery industry could save
    30 billion (10 of operating cost) by using
    effective logistics and supply chain strategies
  • A typical box of cereal spends 104 days from
    factory to sale
  • A typical car spends 15 days from factory to
    dealership
  • Laura Ashley turns its inventory 10 times a year,
    five times faster than 3 years ago

3
Supply Chain Management The True Magnitude
  • Compaq estimates it lost 0.5 billion to 1
    billion sales in 1995 because laptops were not
    available when and where needed (same with Apple
    G4 in 1999)
  • When the 1 gig processor was introduced by AMD,
    the price of the 800 meg processor dropped by 30
  • PG estimates it saved retail customers 65
    million by collaboration resulting in a better
    match of supply and demand

4
What is a supply chain?
5
Flows in a Supply Chain
Information
Product
Customer
Funds
  • Supply Chain

6
Cycle View of Supply Chains
7
Push/Pull View of Supply Chains
Procurement, Manufacturing and Replenishment
cycles
Customer Order Cycle
PUSH PROCESSES
PULL PROCESSES
Customer Order Arrives
8
Examples of Supply Chains
  • Dell / Compaq
  • Toyota / GM/Ford
  • McMaster Carr / W.W.Grainger
  • Amazon / Borders / Barnes and Noble
  • Webvan / Peapod / Jewel

9
What is Supply Chain Management?
  • Managing supply chain flows and assets, to
    maximize supply chain surplus
  • What is supply chain surplus?
  • Revenue from customer costs of the entire
    supply chain

10
The Value Chain Linking Supply Chain and
Business Strategy
Business Strategy
New Product Strategy
Supply Chain Strategy
Marketing Strategy
Marketing and Sales
New Product Development
Operations
Distribution
Service
Finance,Accounting, Information Technology, Human
Resources
11
Right Supply Chain Strategy?
  • The strategy needs to be tailored to meet
    specific needs of the customers
  • A product with a stable demand and a reliable
    source of supply should not be managed in the
    same way as one with highly unpredictable demand
    and unreliable supply

12
A Framework for Devising the Right Supply Chain
Strategy
  • Two key sources of uncertainty demand and
    supply
  • Demand uncertainty
  • Supply Uncertainty

Functional
Innovative
Stable
Evolving
13
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14
Levels of Implied Demand Uncertainty
The Implied Uncertainty Spectrum
Even for the same product,different supply chains
might have different demand uncertainties. Take
for example, steel. When it is a long lead time
steel, it is functional. However, emergency
steel is innovative.
15
Implied Demand Uncertainty and Customer Need
Detergent Long lead time steel
High Fashion Emergency steel
Customer Need
Price
Responsiveness
Low
High
Implied Demand Uncertainty
16
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17
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18
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19
Drivers of Supply Chain Fit
Efficiency
Responsiveness
Supply Chain Structure
Inventory
Transportation
Facilities
Information
Drivers
20
Considerations for Supply Chain Drivers
21
The Responsiveness Spectrum
Highly efficient
Somewhat efficient
Somewhat responsive
Highly responsive
Most automotive production Delivering a large
variety of products in a couple of weeks
Dell Custom-made PCs and servers in a few days
Hanes apparel A traditional make-to-stock
manufacturer with production lead time of several
weeks
Integrated steel mills Production scheduled
weeks or months in advance with little variety or
flexibility
22
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23
Major Obstacles to Achieving Fit
  • Multiple owners / incentives in a supply chain
  • Local optimization and lack of global fit
  • Increasing product variety / shrinking life
    cycles / customer fragmentation
  • Increasing implied uncertainty

24
Dealing with-Multiple Owners / Local Optimization
  • Information Coordination
  • Contractual Coordination

25
Dealing with Product Variety Mass Customization
26
Which E-Business is Right for Your Supply Chain?
27
What is E-Business?
  • Business transacted over the Internet
  • Is product information displayed on the Internet?
  • Is negotiation over the Internet?
  • Is the order placed over the Internet?
  • Is the order tracked over the Internet?
  • Is the order fulfilled over the Internet?
  • Is payment transacted over the Internet?

28
Potential Revenue Opportunities from E-Business
  • Direct sales to customers
  • 24 hour access for order placement
  • Information aggregation
  • Personalization and Customization of Information
  • Flexibility on pricing and promotion
  • Faster time to market
  • Efficient funds transfer

29
Potential Revenue Disadvantages from E-Business
  • Longer time to satisfy except for downloadable
    products
  • Payment security
  • Feeling
  • Mindset

30
Potential Cost Opportunities from E-Business
  • Direct customer contact for manufacturers
  • Coordination in the supply chain
  • Customer participation
  • Postpone product differentiation to after order
    is placed
  • Downloadable product decrease delivery time and
    cost
  • Reduce facility costs
  • Geographical centralization and resulting
    reduction in inventories (when most?)

31
Potential Cost Disadvantages from E-Business
  • Increased transportation cost
  • Increased handling cost
  • Large initial investment in information
    infrastructure

32
Impact of E-Business on Cost of Supply Chain
Drivers
  • Supply Chain Driver
  • Inventory
  • Transportation
  • Facility
  • Information
  • Impact of E-Business on Cost
  • Decline
  • Increase
  • Decline
  • Improve coordination and reduce costs through
    information sharing
  • Large initial investment with lower processing
    costs

33
Basic Evaluation Framework
  • How does going on line impact revenues?
  • How does going on line impact costs?
  • Facility (site personnel)
  • Inventory
  • Transportation
  • Information
  • How should the e-commerce channel position, e.g.,
    for efficiency or responsiveness?
  • Who in the supply chain can extract most value?
  • Is the value to existing players or entrants?

34
The Computer Industry Dell on-line
Customer Order and Manufacturing Cycle
Procurement Cycle
Customer Order and Manufacturing Cycle
Procurement Cycle
Push Processes
Pull Processes
Dell Supply Chain Cycle
Customer Order Arrives
35
Potential Opportunities Exploited by Dell
  • Revenue opportunities
  • 24 hour access for order placement
  • Direct sales
  • Providing customization and large selection
    information
  • Flexibility on pricing and promotion
  • Faster time to market
  • Efficient funds transfer
  • Revenue negatives
  • Longer response time than store and no help with
    selection

36
Potential Opportunities Exploited by Dell
  • Cost opportunities
  • Direct sales eliminating intermediary
  • Customer participation Call center catalog
    costs
  • Information sharing in supply chain
  • Reduce facility costs
  • Geographical Centralization and reduced
    inventories
  • Postpone product differentiation to after order
    is placed using product platforms and common
    components
  • Cost Increases
  • Outbound transportation costs increase

37
Impact of E-Business on Dell Performance
  • Impact
  • Increase
  • Decrease
  • Decrease
  • Increase
  • Primary Causes
  • Direct Sales to customer
  • Flexible pricing
  • Large variety and customization
  • Faster new production introduction
  • Fast delivery of customer order
  • Aggregation using postponement and component
    commonality
  • Geographical aggregation
  • Information sharing
  • No retail outlets
  • Customer participation in order placement
  • Higher outbound transportation cost
  • Factor
  • Revenue
  • Inventory costs
  • Facility costs
  • Transportation costs

38
Opportunities
  • Significant, but must be combined with component
    commonality, and build to order. Must move
    product customization to pull phase of supply
    chain and hold inventories as common components
    during the push phase
  • Opportunity most significant for new, hard to
    forecast products
  • Complements strength of existing retail channels

39
Retailing Amazon.com
Customer
Customer
Pull
Pull
Amazon
Retail Store
Distributor
Warehouse (?)
Publisher
Publisher
Amazon Supply Chain
Bookstore Supply Chain
40
Potential Opportunities Exploited by Amazon
  • Revenue opportunities
  • 24 hour access for order placement
  • Providing large selection and other information
  • Attract customers who do not want to go to store
  • Flexibility on pricing
  • Efficient funds transfer
  • Revenue negatives
  • Intermediary (distributor) reduces margin
  • Longer response time than bookstore
  • Downward pressure on book prices

41
Potential Opportunities Exploited by Amazon
  • Cost opportunities
  • Reduce facility costs
  • Geographical centralization and reduced
    inventories Most effective for low volume, hard
    to forecast books, least effective for high
    volume best sellers
  • Cost increases
  • Outbound transportation costs increase
  • Handling cost increase

42
Impact of E-Business on Amazon.com Performance
  • Impact
  • Increase
  • Decrease
  • Decrease
  • Decrease
  • Increase
  • Increase
  • Primary Causes
  • Convenience
  • Large variety of books
  • Customer specific recommendations
  • Distributor margins
  • Downward price pressure
  • Inability to browse
  • Geographical aggregation (major benefit is for
    low-volume books)
  • No retail outlets, only warehouses
  • No cashiers required
  • Each customer order is picked and packed
  • Higher outbound transportation costs
  • Factor
  • Revenue
  • Inventory cost
  • Facility costs
  • Transportation cost

43
Opportunities
  • Going on-line, by itself, offers lower cost
    advantages (may be some disadvantages) than in
    Dell model given current form of books
  • Cost and availability advantages are more
    significant for low volume books
  • On-line channel has significant cost benefit if
    books are downloadable

44
How should bookstore chains react?
  • An on line channel allows it to match Amazons
    revenue advantages
  • Use a hybrid approach in stocking and pricing
  • High volume books for local storage
  • Low volume books for browsing and purchase on
    line
  • Pricing varies by delivery and pick up option

45
Grocery on-line
Customer
Customer
Supermarket
On-line Grocery
Warehouse (?)
Manufacturer
Manufacturer
On-line Supply Chain
Supermarket Supply Chain
46
Potential Opportunities for on line grocer
  • Revenue opportunities
  • Attract customers who do not want to go to
    supermarket
  • Out of town customers for specialty items
  • Menus and other value added
  • Cost opportunities
  • Reduced facility costs (sites as well as checkout
    clerks)
  • Inventory savings from centralization (primarily
    for slow moving, specialty items)

47
Added Costs for Online Grocer
  • Additional outbound transportation cost Have to
    cover the last mile to the customer
  • Additional picking and packing costs

48
Impact of E-Business on Peapod Performance
  • Impact
  • Increase
  • Marginal
  • decrease
  • Decrease
  • Increase
  • Large
  • increase
  • Primary Causes
  • Convenience (benefit larger in urban areas and
    for specialty foods)
  • Customization and personalization
  • Sale and use of customer information
  • Geographical aggregation (primarily for
    low-volume items)
  • No retail outlets, only warehouses
  • No checkout clerks needed
  • Each customer order is picked
  • Outbound transportation cost increases
  • Factor
  • Revenue
  • Inventory cost
  • Facility costs
  • Transportation cost

49
Opportunities
  • Negligible opportunity to compete on cost, except
    maybe for specialized low volume items
  • Competition has to be on convenience or some
    other form of value added
  • To lower delivery cost disadvantage, must be more
    than on-line grocery
  • Greatest opportunity may be for supermarket
    chains to expand value offering

50
B2B W.W. Grainger
  • Revenue opportunities
  • 24 hour access for order placement
  • Large selection information with simple search
  • Display of substitutable products
  • Flexibility on pricing and promotion
  • Ability to alert customer of order status
  • Faster time to market

51
B2B W.W. Grainger
  • Cost opportunities
  • Reduced order taking costs
  • Reduced order placement costs for customers
  • Reduced error because of multiple data entry
  • Reduced catalog costs

52
Impact of E-Business on Grainger Performance
  • Impact
  • Increase
  • Decrease
  • Decrease
  • Unchanged
  • Unchanged
  • Primary Causes
  • Larger product selection
  • Some drop in prices
  • Intermediary margin in on-line marketplaces
  • Save on call center costs at Grainger
  • Potential branch closings
  • Save on administrative costs at customer
  • Degree of aggregation similar to fulfillment of
    phone orders
  • Marginal decrease if branches close
  • Network similar to fulfillment of phone order
  • Some increase if more shipments by package
    carriers
  • Factor
  • Revenue
  • Facility costs
  • Inventory cost
  • Transportation cost

53
Key Messages
  • Some supply chains are better suited to exploit
    the cost benefits of going on-line
  • Ability to increase processes in pull phase
  • Ability to delay product differentiation
  • Big inventory benefit from geographical
    centralization
  • Significant facility cost reduction on
    centralization
  • Transport to customer is a small fraction of
    product cost
  • All are achieved if product is downloadable
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