Forum Presentations

1
(No Transcript)
2
Valuing disabled customers

• Darren Ali
• Royal Bank of Scotland Group

3
What does diversity mean for RBS?
4
Why is Disability important for us?

• Approx. 10 million disabled people
• 18 of population
• Estimated annual purchasing power
• 80B
• How can RBS tap into this customer potential?

5
Accessibility of products services

• Branches
• ATMs
• Level access
• Banking Services
• DDA leaflet for customers
• Induction loops
• Alternative format for all paper documentation
• Customer Concerns
• Monitoring
• ServiceCall
• Package bank account and suppliers
• DDA Audits
• Online Accessibility