eGovernment

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e-Government

• Egerszegi Orsolya UYPP5O

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History

• Computerization, after building their capacity
  for better service delivery and bringing in good
  governance using technology as a catalyst and the
  second part is provision of citizen centric
  services through digital media like developing
  interactive government portals
• Countries with remarkable e-Gov. New Zealand,
  Canada and Singapore.
• E-Gov. in the USA was driven by the 1998
  Government Paperwork Elimination Act and by
  President Clinton's December 17, 1999, Memorandum
  on E-Government.

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What is e-government?

• E-government is the use of information technology
  to provide citizen and organizations with more
  convenient access to government information and
  services and to provide delivery of public
  services to citizen, business partners, and those
  working in the public sector.

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e-Government

• from electronic government, also known as e-gov,
  digital government, online government or in a
  certain context transformational government
• refers to the use of internet technology as a
  platform for exchanging information, providing
  services and transacting with citizens,
  businesses, and other arms of government.
• may be applied by the legislature, judiciary, or
  administration, in order to improve internal
  efficiency, the delivery of public services, or
  processes of democratic governance.

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The primary delivery models are

• Government-to-Citizen or Government-to-Customer
  (G2C)
• Government-to-Business (G2B)
• Government-to-Government (G2G)
  Government-to-Employees (G2E).

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Within each of these interaction domains, four
kind of activities take place

• pushing information over the Internet, e.g
  regulatory services, general holidays, public
  hearing schedules, issue briefs, notifications,
  etc.
• two-way communications between the agency and the
  citizen, a business, or another government
  agency. In this model, users can engage in
  dialogue with agencies and post problems,
  comments, or requests to the agency.
• conducting transactions, e.g lodging tax
  returns, applying for services and grants.
• governance, e.g online polling, voting, and
  campaigning.

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• The most important anticipated benefits of
  e-government include more efficiency, improved
  services, better accessibility of public
  services, and more transparency and
  accountability.

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• While e-government is often thought of as "online
  government" or "Internet-based government," many
  non-Internet "electronic government" technologies
  can be used in this context.
• Some non-internet forms include telephone, fax,
  PDA, SMS text messaging, MMS, wireless networks
  and services, Bluetooth, CCTV, tracking systems,
  RFID, biometric identification, road traffic
  management and regulatory enforcement, identity
  cards, smart cards and other NFC applications TV
  and radio-based delivery of government services,
  email, online community facilities, newsgroups
  and electronic mailing lists, online chat, and
  instant messaging technologies.

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• There are also some technology-specific
  sub-categories of e-government, such as
  m-government (mobile government), u-government
  (ubiquitous government), and g-government
  (GIS/GPS applications for e-government).

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• There are many considerations and potential
  implications of implementing and designing
  e-government, including disintermediation of the
  government and its citizens, impacts on economic,
  social, and political factors, and disturbances
  to the status quo in these areas.

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• In countries such as the UK, there is interest in
  using electronic government to re-engage citizens
  with the political process. In particular, this
  has taken the form of experiments with electronic
  voting, aiming to increase voter turnout by
  making voting easy. The UK Electoral Commission
  has undertaken several pilots, though concern has
  been expressed about the potential for fraud with
  some electronic voting methods

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Most important benefits of e-gov.

• more efficiency
• improved services
• better accessibility of public services
• more transparency and accountability

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Development and implementation

• involves consideration of its effects on the
  organisation of the public sector and on the
  nature of the services provided by the state
  including environmental, social, cultural,
  educational, and consumer issues, among others,
  consideration if impacts by gender, age, language
  skills and cultural diversity, education and IT
  literacy.
• management issues related to service integration,
  , and Internet governance including ICANN, IETF
  and W3C, and financial considerations, such as
  the cost of implementation / effect on existing
  budgets, effect on government procurement, and
  funding.
• there is a wish to mainstream e-government so
  that best use of technology is integrated into
  all public sector activity rather than seen as a
  special interest

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IDABC (like an example)

• IDABC stands for Interoperable Delivery of
  European eGovernment Services to public
  Administrations, Businesses and Citizens.
• It uses the opportunities offered by information
  and communication technologies to encourage and
  support the delivery of cross-border public
  sector services to citizens and enterprises in
  Europe, to improve efficiency and collaboration
  between European public administrations and to
  contribute to making Europe an attractive place
  to live, work and invest.

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Thank you for your attention