Retention Rate What Does It Mean

1
Retention Rate What Does It Mean?
The retention rate is a measure of employment
duration and answers the question, How well do
workforce development participants sustain
employment?
This slide presentation addresses
definition of retention rate
and
calculation of the measure
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2
Retention Rate The Slide Show
The presentation is approximately 4 minutes.
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Retention Rate
The Definition
Retention Percent of participants who have been
employed in four continuous quarters after
completing services.
The selection criteria for the retention report
include two subsets.
1) Participants who completed services and got a
job within six months of completing services,
and
2) Participants who remained employed for four
continuous quarters.
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4
Retention Rate Who is counted?
All participants
Did participant complete services and get a job
within six months of completing services?
No, not included
Yes, Total Exited Placed column
1
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5
Retention Rate Total Exited Placed
1
Participants completed services and got a job
within six months of completing services.
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Retention Rate Services Completed
This is the services completion date.
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Retention Rate Who is counted?
All participants
Did participant complete services and get a job
within six months of completing services?
No, not included
Yes, Total Exited Placed column
1
Did participant stay employed four quarters?
No, not included
Yes, Total Retained column
2
2
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Retention Rate Total Retained
2
Participants were employed four continuous
quarters.
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Retention Rate Denominator
Retention rate
Records where participant had at least one hour
of work during the quarter of completing services
or the quarter after completing services.
Total Exited and Placed
Denominator
1

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Retention Rate Numerator
Records where participant had a minimum of one
hour of work in each of the four quarters after
the quarter of completing services.
Total Retained
2
Numerator

Retention rate
Records where participant had at least one hour
of work during the quarter of completing services
or the quarter after completing services.
Total Exited and Placed
Denominator
1

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Retention Rate The Report
1
2
Retention rate
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Retention Rate An Example
Services Completed 3Q 2002 (July 1, 2002
through September 30, 2002)
Records where participant had a minimum of one
hour of work in each of the four quarters after
the quarter of completing services (3Q 2002).
Total Retained
2

Retention rate
All records where services were completed during
3Q 2002 and records where participant had at
least one hour of work during the quarter of
completing services (3Q 2002) or the quarter
after completing services (4Q 2002).
Total Exited and Placed
1

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Retention Rate An ExampleTotal Exited Placed
Total Retained
2

Retention rate
Total Exited and Placed
1

3Q 2002
Did participant have one hour of work during the
quarter?
If yes, count in Total Exited and Placed column
All records with a services completed date of
3Q 2002 (July 1, 2002 through September 30, 2002)
are selected.
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Retention Rate An ExampleTotal Exited Placed
Total Retained
2

Retention rate
Total Exited and Placed
1

3Q 2002
4Q 2002
If participant did not have one hour of work, go
to next quarter.
Did participant have one hour of work during 4Q
2002?
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Retention Rate An ExampleTotal Exited Placed
Total Retained
2

Retention rate
Total Exited and Placed
1

3Q 2002
4Q 2002
Did participant have one hour of work during 4Q
2002?
If yes, count in Total Exited and Placed column.
If no, dont count in Total Exited and Placed
column.
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Total Exited Placed A Review
1
The Total Exited Placed column are participants
who completed services and got a job within six
months of completing services.
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Retention Rate An Example Total Retained
Now lets look at the numerator Total
Retained
Services completed quarter 3Q 2002 (July 1,
2002 through September 30, 2002)
A participant must have a minimum of one hour of
work in each of the four quarters following the
quarter of completing services to be counted in
the Total Retained column.
Total Retained
2

Retention rate
Total Exited and Placed
Services completed during 3Q 2002 and the
participant had at least one hour of work during
3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002 (July 1, 2002
through September 30, 2002)
Is there at least one hour of work in 4Q 2002?
No, participant has not worked four continuous
quarters not counted as retained.
Total Retained
2

4Q 2002
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002
Is there at least one hour of work in 4Q 2002?
Yes, go to next quarter.
Total Retained
2

1Q 2003
4Q 2002
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002
No, participant has not worked four continuous
quarters not counted as retained.
Is there at least one hour of work in 1Q 2003?
Total Retained
2

4Q 2002
1Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002
Is there at least one hour of work in 1Q 2003?
Yes, go to next quarter.
Total Retained
2

4Q 2002
1Q 2003
2Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002
No, participant has not worked four continuous
quarters not counted as retained.
Is there at least one hour of work in 2Q 2003?
Total Retained
2

4Q 2002
1Q 2003
2Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed 3Q 2002
Is there at least one hour of work in 2Q 2003?
Yes, go to next quarter.
Total Retained
2

3Q 2003
4Q 2002
1Q 2003
2Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed - 3Q 2002
No, participant has not worked four continuous
quarters not counted as retained.
Is there at least one hour of work in 3Q 2003?
Total Retained
2

3Q 2003
4Q 2002
1Q 2003
2Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Retention Rate An Example Total Retained
Services Completed - 3Q 2002
If yes, participant has worked in all four
quarters and is counted as retained.
Is there at least one hour of work in 3Q 2003?
Total Retained
2

3Q 2003
4Q 2002
1Q 2003
2Q 2003
Retention rate
Total Exited and Placed
Records with the services completed quarter of 3Q
2002 and the participant had at least one hour of
work during 3Q 2002 or 4Q 2002.
1

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Total Retained A review
2
Participants were employed four continuous
quarters.
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Retention Rate Interpretation
Lets use an actual example of the Retention Rate
using the report. In this example, we will use
Region 6
Services Completion date July 1, 2002 through
September 30, 2002
Total Retained
2

Retention rate
1
Total Exited and Placed

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Retention Rate Interpretation
Services completed date
Total exited and placed
Retention rate
Total retained
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Retention Rate Interpretation
Services Completion date July 1, 2002 through
September 30, 2002
Total retained
2
1,417

Region 6
54.06

Retention rate
1
Total exited and placed

2,621
How is a retention rate of 54.06 for Region 6
interpreted?
A retention rate of 54.06 means that slightly
over half of the participants completing services
during July 1, 2002 through September 30, 2002
remained employed for four continuous quarters
following the quarter after completing services.
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This concludes the slide show. Questions may be
directed to John Glen 503-947-1234 john.l.glen_at_
state.or.us
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