December 2005 TC Training

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December 2005 TC Training

• December 2005

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December 2005 TC Training

• Agenda
• Password Security
• The County Shared Drive
• Full Mailbox
• Outlook Delegate Access
• Profile Issues
• Slow Machines
• Questions

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December 2005 TC Training

• My TC or CED says they need my password, is this
  true?
• Absolutely not. Under no circumstances should
  anyone have your password. Access to necessary
  tools and documents can be managed using delegate
  access in Outlook and the Shared folder on your
  server.
• Purdue policy states sharing your password can
  result in consequences up to and including
  termination.

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December 2005 TC Training

• How do I change my password?
• Press Control, Alt, Delete
• Choose Change Password
• Enter your old password
• Enter your new password
• Confirm your new password
• Click OK
• This changes your password for all Purdue
  Resources.

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December 2005 TC Training

• The County Shared Drive
• Value
• A centralized location for business files which
  multiple staff members access
• Access
• All staff in the county office can access this
  drive
• When to use
• To store documents for all programs in office
• For documents more than one staff member will
  access or update

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December 2005 TC Training

• I got a message saying my mailbox is full. Is it
  real? What can I do?
• Empty your Deleted Items folder
• Move all stored attachments to your folder on the
  P drive
• Clean up your sent folder
• Setup archiving
• Note Make sure your archive is pointing to your
  P drive!

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December 2005 TC Training

• How do I give others access to my Outlook
  resources?
• Go to Tools ? Options ? Delegate Access
• Under the Delegate Tab select Add
• Choose the person/people who need access from the
  Global Address list
• Click OK
• Choose the access you want them to have to each
  part of your outlook
• Click OK

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December 2005 TC Training

• Why cant I connect to the IP Video Conference?
• Did you register for the event?
• Are you calling the correct number?
• Are you on the pc you registered?
• Was the pc rebooted before the event?
• Verify the gatekeeper settings
• Open polycom
• Click the wrench
• Click H.323
• Verify the Specify is selected and 157.91.29.221
  is the Gatekeeper IP Address

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December 2005 TC Training

• Why do I get Cannot locate a copy of your local
  or roaming profile, when I login?
• When we moved to onepurdue we tried to minimize
  the change to our users by moving their profile
  to the new domain. Unfortunately, for many of our
  users, this broke their profile.
• The only 100 fix for this error is to rebuild
  your profile.

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December 2005 TC Training

• My P drive is gone.
• Did you get a profile error when logging in?
• Did the black box run when you logged in?
• Have you rebooted?
• Is your machine on the network?
• Are others in your office experiencing similar
  problems?

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December 2005 TC Training

• Who gets email sent to conameces_at_purdue.edu on
  our webpage?
• The CED has access to this mailbox.
• At least one other person has access to the email
  box. To find out who, contact Melinda at the Call
  Center.
• All users with access received an email earlier
  this year.
• Additional access must be requested by the CED.

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December 2005 TC Training

• How do I contact AgIT
• The AgIT Help Icon on your desktop
• Call 888-226-2438 or 765-494-8333
• Press 1 for Word, Excel, PowerPoint, Publisher,
  Outlook, FrontPage or Adobe Questions
• Press 2 for Extension Database (ED), SAM, County
  Web Templates, Staff Development or other Ag
  School Specific Applications
• Press 3 to leave Voicemail for AgIT
• Press 4 for all other questions (including
  daytime IP Video questions)
• Press 5 ONLY for assistance with evening IP
  Events.
• Stop by our offices in the Ag Administration
  Building. The Call Center is located in Room 12.